Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT PRE-TENSIONER"
The Supplemental Restraint System such as "AIR BAG" and "SEAT BELT PRE-TENSIONER", used along with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SRS AIRBAG and SEAT BELTS articles of this Service Information.
| WARNING | To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in the event of a collision which would result in air bag inflation, all maintenance must be performed by an authorized NISSAN/INFINITI dealer. Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag Module, see the SRS AIRBAG . Do not use electrical test equipment on any circuit related to the SRS unless instructed to in this Service Information. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness connectors. |
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
| WARNING | When working near the Airbag Diagnosis Sensor Unit or other Airbag System sensors with the Ignition ON or engine running, DO NOT use air or electric power tools or strike near the sensor(s) with a hammer. Heavy vibration could activate the sensor(s) and deploy the air bag(s), possibly causing serious injury. When using air or electric power tools or hammers, always switch the Ignition OFF, disconnect the battery, and wait at least 3 minutes before performing any service. |
AV COMMUNICATION SYSTEM
- Do not apply voltage of 7.0 V or higher to the measurement terminals.
- Use the tester with its open terminal voltage being 7.0 V or less.
- Be sure to turn ignition switch OFF and disconnect the battery cable from the negative terminal before checking the circuit.
Scheme 64
Scheme 65
- Solder the repaired parts, and wrap with tape. [Frays of twisted line must be within 110 mm (4.33 in).]
- Do not perform bypass wire connections for the repair parts. (The spliced wire will become separated and the characteristics of twisted line will be lost.)
Precaution for Work
- When removing or disassembling each component, be careful not to damage or deform it. If a component may be subject to interference, be sure to protect it with a shop cloth.
- When removing (disengaging) components with a screwdriver or similar tool, be sure to wrap the component with a shop cloth or vinyl tape to protect it.
- Protect the removed parts with a shop cloth and prevent them from being dropped.
- Replace a deformed or damaged clip.
- If a part is specified as a non-reusable part, always replace it with a new one.
- Be sure to tighten bolts and nuts securely to the specified torque.
- After installation is complete, be sure to check that each part works properly.
- Follow the steps below to clean components: Water soluble dirt
- Dip a soft cloth into lukewarm water, wring the water out of the cloth and wipe the dirty area.
- Then rub with a soft, dry cloth. Oily dirt
- Dip a soft cloth into lukewarm water with mild detergent (concentration: within 2 to 3%) and wipe the dirty area.
- Then dip a cloth into fresh water, wring the water out of the cloth and wipe the detergent off.
- Then rub with a soft, dry cloth. Do not use organic solvent such as thinner, benzene, alcohol or gasoline. For genuine leather seats, use a genuine leather seat cleaner.
Special Service Tools
The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.
Tool number (Kent-Moore No.) Tool name Description - (J-46534) Trim tool set Removing trim components
Scheme 66
Commercial Service Tools
Tool name Description Power tool Loosening nuts, screws and bolts
Scheme 67
GPS (Global Positioning System)
GPS (Global Positioning System) is developed for and is controlled by the US Department of Defense. The system utilizes GPS satellites (NAVSTAR), transmitting out radio waves while flying on an orbit around the earth at an altitude of approximately 21, 000 km (13, 049 mile).
The receiver calculates the travel position in three dimensions (latitude/longitude/altitude) according to the time lag of the radio waves that four or more GPS satellites transmit (three-dimensional positioning). The GPS receiver calculates the travel position in two dimensions (latitude/longitude) with the previous altitude data if the GPS receiver receives only three radio waves (two-dimensional positioning). GPS position correction is not performed while stopping the vehicle.
Scheme 68
Accuracy of the GPS will deteriorate under the following conditions
- In two-dimensional positioning, GPS accuracy will deteriorate when altitude of the vehicle position changes.
- The position of GPS satellite affects GPS detection precision. The position detection may not be precisely performed.
- The position detection is not performed if GPS receiver does not receive radio waves from GPS satellites. (Inside a tunnel, parking in a building, under an elevated highway etc.) GPS receiver may not receive radio waves from GPS satellites if any object is placed on the GPS antenna.
Note. The detection result has an error of approximately 10 m (32.81 ft) even with a high-precision three dimensional positioning. There may be cases when the accuracy is lowered and radio waves are stopped intentionally because the GPS satellite signal is controlled by the US trace control center.
SATELLITE RADIO FUNCTION
- Satellite radio function is built into AV control unit.
- Sound signal (satellite radio) is received by satellite antenna and transmitted to AV control unit. AV control unit outputs sound signal to each speaker and tweeter.
AUXILIARY INPUT FUNCTION
- Sound can be output from an external device by connecting a device with USB connector and AUX jack.
- AUX sound signals are transmitted to each speaker and tweeter via AV control unit.
USB CONNECTION FUNCTION
- iPod® or music files in USB memory can be played.
- Sound signals are transmitted from USB connector and AUX jack to the AV control unit and output to each speaker.
- iPod® is recharged when connected to USB connector and AUX jack.
Note. Use the enclosed USB harness when connecting iPod® to USB connector and AUX jack.
iPod® is a trademark of Apple inc., registered in the U.S. and other countries.
SPEED SENSITIVE VOLUME SYSTEM
- Volume level of this system goes up and down automatically in proportion to the vehicle speed.
- The control level can be selected by the customer.
HANDS-FREE PHONE SYSTEM
- Bluetooth® control unit is controlled with AV communication from AV control unit.
- The connection between cellular phone and Bluetooth® control unit is performed with Bluetooth® communication.
- The voice guidance signal is input from the Bluetooth® control unit to the AV control unit and output to the front speaker when operating the cellular phone.
- Bluetooth® control unit has the on-board self-diagnosis function. Refer to " «DIAGNOSIS DESCRIPTION»(ref-605972-S02251780642014032500000) ".
When A Call Is Originated
- Spoken voice sound output from the microphone (microphone signal) is input to Bluetooth® control unit.
- Bluetooth® control unit outputs to cellular phone with Bluetooth® communication as a TEL voice signal.
- Voice sound is then heard at the other party.
When Receiving A Call
- Voice sound is input to own cellular phone from the other party.
- TEL voice signal is input to Bluetooth® control unit by establishing Bluetooth® communication from cellular phone, and the signal is output to front speaker.
Scheme 69
- Start the engine.
- Turn OFF audio.
- While pressing the SET UP switch, turn the MENU dial counterclockwise 3 clicks or more first, then clockwise and counterclockwise 3 clicks or more, respectively. (After the diagnosis mode starts, the initial screen of the diagnosis mode appears.)
- On-board diagnosis can be performed in the service test mode.
- On-board diagnosis checks that the system can be operated normally.
| Mode | Item | Content | |
|---|---|---|---|
| Service Version | The version data of the parts is shown displayed. | ||
| Radio | FM monitor | The Change Mediator monitors the dynamic values of the current tuner. If the band is switched within the radio monitor context, the active monitor is switched as well. | |
| AM monitor | |||
| XM monitor | The version data is displayed. | ||
| XM functions | Clear XM Chipset NVM Reset all XM settings XM CBM debug mode ON/OFF External Diag mode ON/OFF | The current status is displayed. | |
| User Configuration | Touch Display Calibration | The function allows connection of the position detection accuracy of the touch panel. | |
| System State | Running system status | SD card slot Access Power Supply Speed Signal Direction Signal Illumination Signal GPS Antenna GPS Tracking Satellites Visible Satellites Tracked BTHFU Status Radio Antenna USB Device iPod® firmware version Steering wheel key | The current system status is displayed. |
| System history | SD-card Slot - Sub-Unit Connection Malfunction Programming Error Radio-Antenna Circuit Malfunction FM-Antenna 1 Connection Malfunction Satellite Antenna Connection Failure GPS Antenna Circuit Malfunction CD-Drive Mechanical Malfunction CD Read Malfunction Power Supply voltage: Lower Limit Exceeded Power Supply voltage: Upper Limit Exceeded Reduced system Functionality due to over temperature Display switched OFF due to over temperature SD card removed without being de-mounted Code plug missing | The current system history is displayed. | |
| Speaker test 100Hz | This activates a sequence of test tone outputs to the four speaker lines one after the other for 1 second. The frequency can be chosen by user selection (100Hz or 4KHz). | ||
| Speaker test 4KHz | |||
| Display test | This provides a test sequence where test displays (plain colored display: e.g. white, black, red, blue, green) are shown one after the other. The respective color is shown for an indicated period of time (parameter). After the display test, the design of the display previously available is stored. While the screen shows a plain colored display, a pixel malfunction may be detected. | ||
| System Configuration | Pulses speed 8PR Clock ON/OFF Camera guidelines X02B Equalizer setup X02B RF tuning N. America Antenna type Sound system Sub Out: Code Steering wheel X02B | The device is configured by a connected hardware circuit. The parameter is influenced. | |
| Self Test | SD-card Access Malfunction Radio-Antenna Circuit Malfunction GPS Antenna Circuit Malfunction XM Antenna Circuit Malfunction | A system self test is executed: the result is stored into the error memory which is shown afterwards as a list of codes of the detected malfunctions. | |
SERVICE TEST MODE
BLUETOOTH® CONTROL UNIT (AUTOMATIC INITIALIZATION) CHECK
- Internal control unit failure
- Bluetooth® antenna connection open or shorted
- Steering wheel audio control switches (PHONE/SEND)/(PHONE/END) stuck closed
- Vehicle speed pulse count
- Microphone connection test (with playback to operator)
- Bluetooth® inquiry check
Scheme 70
Scheme 71
- Turn ignition switch to ACC or ON.
- Wait for the Bluetooth® system to complete automatic initialization check. This may take up to 10 seconds.
- Press and hold the steering wheel audio control switches (PHONE/SEND) switch for at least 5 seconds. The Bluetooth® system will begin to play a verbal prompt.
- While the prompt is playing, press and hold the steering wheel audio control switches (PHONE/END) switch until you hear the "Diagnostics mode" prompt. The Bluetooth® system will sound a 5 second beep.
- While the beep is sounding, press and hold the steering wheel audio control switch (PHONE/END) switch again until you hear prompts.
- The Bluetooth® system has now entered into the diagnostic mode. Results of the diagnostic checks will be verbalized to the technician. Refer to " «WORK FLOW»(ref-605972-S33886787282014032500000) ".
- After the failure records are reported, an interactive microphone test will be performed. Follow the voice prompt. If the microphone test fails refer to " «WORK FLOW»(ref-605972-S33886787282014032500000) ".
- Self-diagnosis mode is complete when the voice prompt says "All diagnostic functions completed".
Work Flow
| Failure Message | Action |
|---|---|
| "Internal failure" | Replace Bluetooth® control unit. Refer to " REMOVAL AND INSTALLATION ". |
| "Bluetooth® antenna open" | Inspect harness connection. Replace Bluetooth® antenna. Refer to " REMOVAL AND INSTALLATION ". |
| "Bluetooth® antenna shorted" | |
| "Phone/Send for hands-free system is stuck" | Check steering wheel audio control switches. Refer to " DIAGNOSIS PROCEDURE ". |
| "Phone/End for the hands-free system is stuck" | |
| "Microphone test" (failed interactive test) | Inspect harness between Bluetooth® control unit and microphone. Replace microphone. Refer to " REMOVAL AND INSTALLATION ". |
Scheme 72
PHYSICAL VALUES
Terminal (Wire color) Description Condition Reference value (Approx.) + - Signal name Input/Output 2 (GR) 3 (P) Sound signal front door speaker LH Output Ignition switch ON Audio output 4 (W) 5 (R) Sound signal rear door speaker LH Output Ignition switch ON Audio output 6 (LG) 15 (L) Steering switch signal A Input Ignition switch ON Press SOURCE switch 0 V Press SEEK UP switch 1.4 V Press SEEK DOWN switch 2.5 V Press PHONE/SEND switch 3.5 V Except for above 5.0 V 7 (L) Ground ACC power supply Input Ignition switch ACC - Battery voltage 9 (LG) 8 (B) Illumination control signal Input Ignition switch ON Lighting switch 1ST When meter illumination is maximum Lighting switch 1ST When meter illumination is step 11 Lighting switch 1ST When meter illumination is minimum 0 V 11 (O) 12 (V) Sound signal front speaker RH Output Ignition switch ON Sound output 13 (L) 14 (Y) Sound signal rear speaker RH Output Ignition switch ON Sound output 16 (R) 15 (L) Steering switch signal B Input Ignition switch ON Press VOL DOWN switch 0 V Press VOL UP switch 1.4 V Press PHONE/END switch 2.5 V Except for above 5.0 V 18 (P) Ground Vehicle speed signal (8-pulse) Input Ignition switch ON When vehicle speed is approx. 25 mph (40 km/h) NOTE: The maximum voltage varies depending on the specification (destination unit). 19 (Y) Ground Battery power supply Input Ignition switch OFF - Battery voltage 20 (B/W) Ground EQ1 - Ignition switch ON - 0 V 28 (Y) Ground Reverse signal Input Ignition switch ON Shift position is in R 12.0 V Shift position is in other than R 0 V 30 (B/W) Ground EQ3 - Ignition switch ON - 0 V 31 (B/W) - EQ2 - Ignition switch ON - 0 V 33 (B/W) - Camera ground - Ignition switch ON - 0 V 34 (R) Ground Camera power supply Output Ignition switch ON Shift position is in R 6.0 V 35 - Shield - - - - 36 (G) - Camera image signal Input Ignition switch ON Rear camera image is displayed 38 (SB) - M CAN L1 Input/Output - - - 39 (LG) - M CAN H1 Input/Output - - - 40 - Shield - - - - 41 (B/W) - TEL ground - - - - 43 (G) 42 (R) Sound signal (TEL voice, voice guidance) Input Ignition switch ON During voice guide output with the PHONE/SEND switch pressed 45 (R) - AUX sound signal LH Input/Output - - - 46 (W) - USB V BUS signal Input - - - 47 (L) - USB D+ signal Input - - - 48 (R) - USB D- signal Input/Output - - - 49 (G) - USB ground - - - - 51 - USB Shield - - - - 52 - Shield - - - - 53 (Y) - AUX sound signal ground Input - - - 54 (W) - AUX sound signal RH Output - - - 55 (B) Ground GPS antenna signal Input Ignition switch ON - - 56 - Shield - - - - 57 (B) - Satellite radio antenna signal Input - - - 58 - Shield
Scheme 73
Scheme 74
Scheme 75
Scheme 76
Scheme 77
Terminal (Wire color) Description Condition Reference value (Approx.) + - Signal name Input/Output 1 (Y) Ground Battery power Input - - Battery voltage 2 (L) Ground ACC power Input Ignition switch ACC or ON - Battery voltage 3 (O) Ground IGN power Input Ignition switch ON or START - Battery voltage 4 (B) Ground Ground - - - 0.2 V 7 (BR) 8 (B) Mic-in signal Input Ignition switch ACC or ON While speaking into microphone 9 (R) 10 (L) Audio out Output Ignition switch ACC or ON Bluetooth® control unit sends audio signal 11 (SB) - Mute Output - - - 12 (W) Ground Ladder input 1 Input Ignition switch ACC or ON Press SOURCE switch 0 V Press SEEK UP switch 0.7 V Press SEEK DOWN switch 1.3 V Press PHONE/SEND switch 2.0 V Except for above 3.3 V 13 (P) Ground Ladder input 2 Input Ignition switch ACC or ON Press VOL DOWN switch 0.7 V Press VOL UP switch 1.3 V Press PHONE/END switch 2.0 V Except for above 3.3 V 14 (G) - Ladder ground Input - - - 17 (BR) Ground Steering switch signal A Output Ignition switch ACC or ON Press SOURCE switch 0 V Press UP TRIANGLE switch 0.7 V Press DOWN TRIANGLE switch 1.3 V Press PHONE/SEND switch 2.0 V Except for above 3.3 V 18 (V) Ground Steering switch signal B Output Ignition switch ACC or ON Press volume DOWN switch 0.7 V Press volume UP switch 1.3 V Press PHONE/END switch 2.0 V Except for above 3.3 V 19 (GR) - Steering switch ground Output - - - 21 (B) - Ground - - - 0 V 23 (B) - Ground - - - 0 V 24 (B) - Ground - - - 0 V 27 (B) - Ground - - - 0 V 28 (LG) - Vehicle speed signal (8-pulse) Input Ignition switch ON When vehicle speed is approx. 25 MPH (40 km/h) 29 (Y) Ground Microphone power Output Ignition switch ACC or ON - 5 V 33 (B) - Bluetooth® antenna - - - - 34 - Shield - - - - 35 (SB) - CAN H1 - - - - 36 (LG) - CAN L1 - - - - 39 (LG) - CAN jumper 1 - - - - 40 (LG) - CAN H2 - - - - 41 (SB) - CAN jumper 2 - - - - 42 (SB) - CAN L2
Scheme 78
Scheme 79
Scheme 80
Scheme 81
Scheme 82
Scheme 83
Scheme 84
Scheme 85
Scheme 86
Scheme 87
Scheme 88
Scheme 89
Scheme 90
Scheme 91
DETAILED FLOW
- GET INFORMATION FOR SYMPTOM Get detailed information from the customer about the symptom (the condition and the environment when the incident/malfunction occurred). : GO TO 2
- CONFIRM THE SYMPTOM Try to confirm the symptom described by the customer. Verify relation between the symptom and the condition when the symptom is detected. Refer to " «SYMPTOM TABLE»(ref-605972-S36328283752014032500000) ". : GO TO 3
- DETECT MALFUNCTIONING PART BY DIAGNOSTIC PROCEDURE Inspect according to Diagnostic Procedure of the system. Is malfunctioning part detected? YES: GO TO 4 NO: GO TO 2
- REPAIR OR REPLACE THE MALFUNCTIONING PART Repair or replace the malfunctioning part. Reconnect parts or connectors disconnected during Diagnostic Procedure. : GO TO 5
- FINAL CHECK Refer to confirmed symptom in step 2 , and make sure that the symptom is not detected. Was the repair confirmed? YES: Inspection End. NO: GO TO 2
| Symptoms | Check items | Probable malfunction location |
|---|---|---|
| The disk cannot be removed. | Audio unit | Malfunction in audio unit. Refer to " ON BOARD DIAGNOSIS FUNCTION ". |
| No sound comes out or the level of the sound is low. | No sound from all speakers. | Speaker circuit shorted to ground. Refer to " WIRING DIAGRAM ". Audio unit power supply and ground circuits malfunction. Refer to " AV CONTROL UNIT: DIAGNOSIS PROCEDURE ". |
| Only a certain speaker (front door speaker LH, front door speaker RH, rear speaker LH, rear speaker RH) does not output sound. | Poor connector connection of speaker. Sound signal circuit malfunction between audio unit and speaker. Refer to: " DIAGNOSIS PROCEDURE " (front door speaker). " DIAGNOSIS PROCEDURE " (rear door speaker). Malfunction in speaker. Refer to: " REMOVAL AND INSTALLATION " (front door speaker). " REMOVAL AND INSTALLATION " (rear door speaker). Malfunction in audio unit. Refer to " ON BOARD DIAGNOSIS FUNCTION ". | |
| Noise is mixed with audio. | Noise comes out from all speakers. | Malfunction in audio unit. Refer to " ON BOARD DIAGNOSIS FUNCTION ". |
| Noise comes out only from a certain speaker (front door speaker LH, front door speaker RH, rear speaker LH, rear speaker RH). | Poor connector connection of speaker. Sound signal circuit malfunction between audio unit and speaker. Refer to: " DIAGNOSIS PROCEDURE " (front door speaker). " DIAGNOSIS PROCEDURE " (rear door speaker). Malfunction in speaker. Poor Installation of speaker (e.g. backlash and looseness). Refer to: " REMOVAL AND INSTALLATION " (front door speaker). " REMOVAL AND INSTALLATION " (rear door speaker). Malfunction in audio unit. Refer to " ON BOARD DIAGNOSIS FUNCTION ". | |
| Noise is mixed with radio only (when the vehicle hits a bump or while driving over bad roads) | Poor connector connection of antenna or antenna feeder. Refer to " FEEDER LAYOUT ". | |
| No radio reception or poor reception. | Other audio sounds are normal. Any radio station cannot be received or poor reception is caused even after moving to a service area with good reception (e.g. a place with clear view and no obstacles generating external noises). | Antenna amp. ON signal circuit malfunction. Refer to " REFERENCE VALUE ". Poor connector connection of antenna or antenna feeder. Refer to " FEEDER LAYOUT ". |
| No satellite radio reception. | Satellite radio antenna malfunction. | Poor continuity in antenna feeder. Poor connector connection of antenna or antenna feeder. Loose satellite radio antenna mounting nut. Refer to " FEEDER LAYOUT ". |
| Buzz/rattle sound from speaker | The majority of buzz/rattle sounds are not indicative of an issue with the speaker, usually something nearby the speaker is causing the buzz/rattle. | Refer to "SQUEAK AND RATTLE TROUBLE DIAGNOSIS" in the appropriate interior trim article. |
REAR VIEW MONITOR
| Symptom | Possible cause | Reference |
|---|---|---|
| Inoperative | Rear view camera power supply and ground circuit Rear view camera image signal circuit Rear view camera | REAR VIEW CAMERA REAR VIEW CAMERA IMAGE SIGNAL CIRCUIT REAR VIEW CAMERA |
- Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the vehicle.
- It is possible that a malfunction is occurring due to a version change of the phone even though the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and check that it operates normally. It is important to determine whether the cause of the malfunction is the vehicle or the cellular phone.
Check Compatibility
- Make sure the customer's Bluetooth® related concern is understood.
- Verify the customer's concern. NOTE: The customer's phone may be required, depending upon their concern.
- Write down the customer's phone brand, model and service provider. NOTE: It is necessary to know the service provider. On occasion, a given phone may be on the approved list with one provider, but may not be on the approved list with other providers.
- Go to "www.nissanusa.com/bluetooth/". Using the website's search engine, find out if the customer's phone is on the approved list. If the customer's phone is NOT on the approved list: Stop diagnosis here. The customer needs to obtain a Bluetooth® phone that is on the approved list before any further action. If the feature related to the customer's concern shows as "N" (not compatible): Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved phone showing the feature as "Y" (compatible) in the "Basic Features". If the feature related to the customer's concern shows as "Y" (compatible): Perform diagnosis as per the following table.
| Symptoms | Check items | Probable malfunction location |
|---|---|---|
| Does not recognize cellular phone connection (no connection is displayed on the display at the guide). | Repeat the registration of cellular phone. | Malfunction in Bluetooth® control unit. Replace Bluetooth® control unit. Refer to " REMOVAL AND INSTALLATION ". Malfunction in audio unit. Replace audio unit. Refer to " REMOVAL AND INSTALLATION ". |
| Hands-free phone cannot be established. | Hands-free phone operation can be made, but the communication cannot be established. Hands-free phone operation can be performed, however, voice between each other cannot be heard during the conversation. | |
| The other party's voice cannot be heard by hands-free phone. | Check the "microphone speaker" in Inspection & Adjustment Mode if sound is heard. | |
| Originating sound is not heard by the other party with hands-free phone communication. | Sound operation function is normal. | |
| Sound operation function does not work. | Microphone signal circuit malfunction. Refer to " DIAGNOSIS PROCEDURE ". | |
| The system cannot be operated. | The voice recognition can be controlled. Steering switch's VOLUME UP + and VOLUME DOWN - switch works, but HANDS-FREE does not work. | Steering switch malfunction. Replace steering switch. Refer to " REMOVAL AND INSTALLATION ". |
| Steering switch's HANDS-FREE, VOLUME UP + and VOLUME DOWN - do not work. | Steering switch signal circuit malfunction. Refer to " DIAGNOSIS PROCEDURE ". | |
| All steering switches do not work. | Steering switch ground circuit malfunction. Refer to " DIAGNOSIS PROCEDURE ". |
- The majority of the audio malfunctions are the result of outside causes (bad CD, electromagnetic interference, etc.). Check the symptoms below to diagnose the malfunction.
- The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning. Check if noise is caused and/or changed by engine speed, turning the ignition switch to each position, and operation of each piece of electrical equipment, and then determine the cause.
Note. CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incorrectly mastered by the customer on a computer. Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the Compact Disc Standard (red book) and may not play.
| Symptom | Cause and Counter measure |
|---|---|
| Cannot play | Check if the CD was inserted correctly. |
| Check if the CD is scratched or dirty. | |
| Check if there is condensation inside the player, and if there is, wait until the condensation is gone (about 1 hour) before using the player. | |
| If there is a temperature increase error, the player will play correctly after it returns to the normal temperature. | |
| If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music CD files (CD-DA data) will be played. | |
| Files with extensions other than ".MP3", ".WMA", ".mp3", or ".wma" cannot be played. In addition, the character codes and number of characters for folder names and file names should be in compliance with the specifications. | |
| Check if the disc or the file is generated in an irregular format. This may occur depending on the variation or the setting of MP3/WMA writing applications or other text editing applications. | |
| Check if the finalization process, such as session close and disc close, is done for the CD. | |
| Check if the CD is protected by copyright. | |
| Poor sound quality | Check if the CD is scratched or dirty. |
| It takes a relatively long time before the music starts playing. | If there are many folder or file levels on the MP3/WMA CD, or if it is a multi session disc, some time may be required before the music starts playing. |
| Music cuts off or skips | The writing software and hardware combination might not match, or the writing speed, writing depth, writing width might not match the specifications. Try using the slowest writing speed. |
| Skipping with high bit rate files | Skipping may occur with large quantities of data, such as high bit rate data. |
| Moves immediately to the next song when playing | When a non-MP3/WMA file has been given an extension of ".MP3", ".WMA", ".mp3" or ".wma", or when play is prohibited by copyright protection, the player will skip to the next song. |
| The songs do not play back in the desired order. | The playback order is the order in which the files were written by the software, so the files might not play in the desired order. |
Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other sources, is not a malfunction.
Note. Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking the signal. Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the antenna and the waves reflected by mountains or buildings.
MAP SD-CARD
| Symptom | Possible cause | Possible solution |
|---|---|---|
| The message "Error" appears. | The SD-card is not recognized by the system. | Check the map SD-card data. Files can be lost. |
| If you see any damage, replace the map SD-card. |
| Symptom | Possible cause | Possible solution |
|---|---|---|
| Route information is not displayed. | Route calculation has not yet been performed. | Set the destination and perform route calculation. |
| You are not driving on the suggested route. | Drive on the suggested route. | |
| Route guidance is cancelled. | Turn on the route guidance. | |
| The auto reroute calculation (or detour calculation) suggests the same route as the one previously suggested. | Route calculations took priority conditions into consideration, but the same route was calculated. | This is not a malfunction. |
| The suggested route is not displayed. | Roads near the destination cannot be calculated. | Reset the destination to a main or ordinary road, and recalculate the route. |
| The starting point and destination are too close. | Set a more distant destination. | |
| The starting point and destination are too far away. | Divide your trip by selecting one or two intermediate destinations, and perform a global route calculation based on multiple route calculations. | |
| An indirect route is suggested. | If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect route. | Adjust the location of the starting point or destination. |
| The system may suggest an indirect route because route calculation does not take into consideration some areas such as narrow streets. | Reset the destination to a main or ordinary road, and recalculate the route. | |
| The landmark information does not correspond to the actual information. | This may be caused by insufficient or incorrect data on the map SD-card. | Updated information will be included in the next version of the map SD-card. |
| The suggested route does not exactly connect to the starting point, waypoints, or destination. | There is no data for route calculation closes to these locations. | Set the starting point, waypoints and destination on a main road, and perform route calculation. |
| Symptom | Possible cause | Possible solution |
|---|---|---|
| Names of roads and locations differ between 2D and 3D view. | This is because the quantity of the displayed information is reduced so that the screen does not become difficult to read. There is also a chance that the names of roads or locations may be displayed several times, and that the names appearing on the screen may be different because of a processing procedure. | This is not a malfunction. |
| The vehicle icon is not displayed in the correct position. | The vehicle was transported after the ignition switch was turned OFF, for example, by a ferry or car transporter. | Drive the vehicle for a while on a road where GPS signals can be received. |
| The position and direction of the vehicle icon may be incorrect depending on the driving environments and the levels of positioning accuracy of the navigation system. | This is not a malfunction. Drive the vehicle for a while to automatically correct the position and direction of the vehicle icon. | |
| When the vehicle is travelling on a new road, the vehicle icon is located on another nearby road. | The system automatically places the vehicle icon on the nearest available road, because the new road is not stored in the map data. | Updated road information will be included in the next version of the map SD-card. |
| The screen does not switch to the night screen even after turning on the headlights. | The daytime screen was set the last time the headlights were turned on. | Set the screen to the night screen mode using < Day/Night > when you turn on the headlights. |
| The map does not scroll even when the vehicle is moving. | The current location map screen is not displayed. | Press "MAP". |
| The vehicle icon is not displayed. | The current location map screen is not displayed. | Press "MAP". |
| The location of the vehicle icon is misaligned from the actual position. | When using tire chains or replacing the tires, speed calculations based on the speed sensor may be incorrect. | Drive the vehicle for a while [at approximately 30 km/h (19 MPH) for about 30 minutes] to automatically correct the vehicle icon position. |
| The map data has an error or is incomplete (the vehicle icon position is always misaligned in the same area). | Updated road information will be included in the next version of the map SD-card. |
| Symptom | Possible cause | Possible solution |
|---|---|---|
| Voice guidance is not available. | In some cases, voice guidance is not available even when the vehicle should make a turn. | This is not a malfunction. |
| The vehicle has deviated from the suggested route. | Go back to the suggested route or request route calculation again | |
| Voice guidance is set to OFF. | Turn voice guidance ON. | |
| Route guidance is set to OFF. | Route guidance is set to ON. | |
| The guidance contact does not correspond to the actual condition. | The contact of voice guidance may vary, depending on the types of intersections at which turns are made. | Follow all traffic rules and regulations. |
| Symptom | Possible cause | Possible solution |
|---|---|---|
| The traffic information is not displayed. | The traffic information is not set to ON. | Set the traffic information to ON. |
| You are in an area where traffic information is not available | Scroll to an area where traffic information is available | |
| You have not subscribed to XM NavTraffic or, your subscription to XM NavTraffic has expired. | Check your subscription status of XM NavTraffic. | |
| The map scale is set at a level where the display of icons is impossible. | Check that the map scale is set at a level in which the display of icons is possible. | |
| With the automatic detour route search ON, no detour route is set to avoid congested areas. | There is no faster route compared to the current route, based on the road network and traffic information. | The automatic detour search is not intended for avoiding traffic jams. It searches for the fastest route taking into consideration such things as traffic jams. |
| The route does not avoid road section with traffic information stating it is closed due to road construction. | The navigation system is designed not to avoid this event because the actual period of closure may differ from the declared roadwork period. | Observe the actual road condition and follow the instructions on road for detour when necessary. If the road closure is for certain, use detour function and set the detour distance to avoid the closed road section. |
| Traffic information displayed differs from information from other media (e.g. radio). | Other media may use different information sources. | Observe the actual road conditions and regulations. Always observe safe driving practices and follow all traffic regulations. |
| Symptoms | Cause and Counter measure |
|---|---|
| System fails to interpret the command correctly. | Ensure that the command format is valid. |
| Ensure that the command is spoken after the tone. | |
| Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle. | |
| Ensure that the ambient noise level is not excessive (for example, windows open or defroster on). NOTE: If it is too noisy to use the phone, it is likely that the voice commands will not be recognized. | |
| If more than one command was said at a time, try saying the commands separately. | |
| If the system consistently fails to recognize commands, the voice training procedure should be carried out to improve the recognition response for the speaker. Refer to " ON BOARD DIAGNOSIS FUNCTION ". | |
| The system consistently selects the wrong entry from the phone book. | Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by using the "List Names" command. |
| Replace one of the names being confused with a new name. |
| NOTE |
|---|
| If it is too noisy to use the phone, it is likely that the voice commands will not be recognized. |
Scheme 92
Scheme 93
- Remove cluster lid C. Refer to " «REMOVAL AND INSTALLATION»(ref-605962-S29895516292014032500000) ".
- Remove the audio unit screws (A).
- Pull the audio unit (1) out.
- Disconnect the harness connectors from the audio unit and remove.
- Remove the audio unit bracket screws (A) and the audio unit bracket (1) from each side of the audio unit (if necessary).