Lexus Enform System (Diagnostics & Circuit Tests): Other Lexus GS IV

TERMINALS OF ECU [03/2012 - ]

1. CHECK DCM (TELEMATICS TRANSCEIVER)
2. CHECK MULTI-MEDIA MODULE RECEIVER ASSEMBLY

PROCEDURE

1. CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible. RESULT Result Proceed to Cellular phone is compatible A Cellular phone is not compatible B HINT: It is important to check the cellular phone compatibility charts carefully: Some App Suite may only work on cellular phones. Some App Suite may only work when paired to a vehicle. Some cellular phones do not support all features. B --> RECOMMEND COMPATIBLE CELLULAR PHONE A: Go to next step
2. CONFIRM CELLULAR PHONE SIGNAL A 3G or higher connection is required for proper App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Enform services.) NEXT: Go to next step
3. CONFIRM THE APP SUITE IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE Turn the cellular phone on. Check that the App Suite has been downloaded. RESULT Result Proceed to App Suite has been not downloaded A App Suite has been downloaded B B --> See step 5 A: Go to next step
4. DOWNLOAD APP SUITE Download the App Suite. RESULT Result Proceed to App Suite downloaded successfully A App Suite did not download successfully B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for downloading the App Suite or resetting the customer's cellular phone. B --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A: Go to next step
5. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE Start the App Suite on the customer's cellular phone. Sign out of the account (if currently signed in). Sign in using the customer's account information. RESULT Result Proceed to Sign in to App Suite is successful A Sign in to App Suite is not successful B HINT: The purpose of signing out of the account and then signing back in is to ensure that the correct account is used. B --> See step 9 A: Go to next step
6. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
7. CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT) Start the App Suite on the customer's cellular phone. Sign out of the customer's account (if currently signed in). Sign in using a known good Enform account (e.g. dealer demo account). RESULT Result Proceed to Sign in using demo account is successful A Sign in using demo account is not successful B HINT: The purpose of signing out of the account and then signing back in is to ensure that the correct account is used. Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone. If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.lexus.com/Enform or contact Enform customer support for account status verification. B --> See step 8 A --> CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)
8. CONFIRM ENFORM SERVICES ARE AVAILABLE Start the App Suite on a known good cellular phone. Sign out of the account (if currently signed in). Sign in using the dealers demo account information. RESULT Result Proceed to Sign in to App Suite is successful A Sign in to App Suite is not successful B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone. B --> ENFORM SERVICES ARE CURRENTLY UNAVAILABLE A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
9. CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Sign in to the App Suite on the customer's cellular phone. Start a search app (e.g. Bing) within the App Suite. Check that a search can be made. RESULT Result Proceed to App Suite search is successful A App Suite search is not successful Sign in to App Suite is not successful B B --> See step 10 A --> See step 12
10. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
11. CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE Sign in to the App Suite on a known good cellular phone. Start a search app (e.g. Bing) within the App Suite. Check that a search can be made. RESULT Result Proceed to App Suite search is successful A App Suite search is not successful B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone. B --> RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
12. PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to «PROBLEM SYMPTOMS TABLE [03/2012 - ]»(ref-600661-S07069693822014022400000)

1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible. RESULT Result Proceed to Cellular phone is compatible A Cellular phone is not compatible B HINT: It is important to check the cellular phone compatibility charts carefully: Some App Suite may only work on cellular phones. Some App Suite may only work when paired to a vehicle. Some cellular phones do not support all features. B --> RECOMMEND COMPATIBLE CELLULAR PHONE A: Go to next step
2. CONFIRM CELLULAR PHONE SIGNAL A 3G or higher connection is required for proper App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Enform services.) NEXT: Go to next step
3. CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE Pair the customer's cellular phone to the vehicle. RESULT Result Proceed to Cellular phone is not successfully paired A Cellular phone is successfully paired B B --> See step 5 A: Go to next step
4. CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE Check that a known good cellular phone can be paired to the customer's vehicle. RESULT Result Proceed to Cellular phone is successfully paired A Cellular phone is not successfully paired B HINT: For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website. B --> See step 12 A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
5. CHECK APP SUITE FUNCTION WHEN PAIRED Proceed to the appropriate section based on the customer concern in the table below. RESULT Result Proceed to Head unit data App Suite (e.g. internet search) do not function properly A Head unit internet radio App Suite do not function properly B HINT: This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle. B --> See step 9 A: Go to next step
6. CHECK DATA APP SUITE FUNCTION ON THE HEAD UNIT Make sure that the customer's cellular phone is paired with the vehicle. Start an internet search App Suite on the head unit. Check if a search can be made. RESULT Result Proceed to Head unit data App Suite does not function properly A Head unit data App Suite functions properly B B --> END (NO PROBLEM WAS FOUND) A: Go to next step
7. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
8. CHECK ENFORM SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE Make sure that a known good cellular phone is paired with vehicle. Start an internet search App Suite on the head unit. Check if a search can be made. RESULT Result Proceed to Head unit data App Suite functions properly A Head unit data App Suite does not function properly B HINT: For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website. B --> See step 12 A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
9. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE Make sure that the customer's cellular phone is paired with the vehicle. Start an internet radio App Suite on the head unit. Check that the audio can be heard through the vehicle's speakers. RESULT Result Proceed to Head unit internet radio App Suite does not function properly A Head unit internet radio App Suite functions properly B B --> END (NO PROBLEM WAS FOUND) A: Go to next step
10. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
11. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE Make sure that a known good cellular phone is paired with the vehicle. Start an internet radio App Suite on the head unit. Check that the audio can be heard through the speakers. RESULT Result Proceed to Head unit internet radio App Suite does not function properly using a known good phone A Head unit internet radio App Suite functions properly using known good phone B HINT: For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website. B --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A: Go to next step
12. PERFORM APP SUITE RESET PROCEDURE Perform App Suite reset procedure (. Refer to «OPERATION CHECK [03/2012 - ]»(ref-600661-S14994224712014022400000) ). RESULT Result Proceed to The problem symptom has been repaired A The problem symptom has not been repaired B B --> See step 13 A --> END
13. PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to «PROBLEM SYMPTOMS TABLE [03/2012 - ]»(ref-600661-S07069693822014022400000)