Lexus Enform System (Diagnostics & Symptom Tests): Other Lexus RX III рестайлинг

PRECAUTION [07/2012 - ]

1. PRECAUTION FOR DISCONNECTING CABLE FROM NEGATIVE BATTERY TERMINAL NOTE: When disconnecting the cable from the negative (-) battery terminal, initialize the following system after the cable is reconnected. System Name See Procedure Parking Assist Monitor System Refer to «INITIALIZATION [07/2012 - ]»(ref-602551-S38908041872014030500000) Back Door Closer System Power Back Door System NOTE: After the engine switch is turned off, the navigation system requires approximately 60 seconds to record various types of memory and settings. As a result, after turning the engine switch off, wait 60 seconds or more before disconnecting the cable from the negative (-) battery terminal. If the cable has been disconnected from the negative (-) battery terminal before 60 seconds has elapsed, it is necessary to initialize the system. To initialize the system, perform the following procedures: Move the vehicle to an open area with good GPS reception. HINT: The GPS icon is displayed on the map screen when the reception is good. Turn the engine switch on (IG), and then wait several minutes while the system acquires time and location data and activates Destination Assist and Destination. Turn the engine switch off and then on (IG) again to initialize XM Sports and XM Stocks services. HINT: XM Sports and XM Stocks services are only available if XM Radio is active and the vehicle is equipped with LEXUS ENFORM. XM Sports and XM Stocks services may take several minutes to update.
2. PRECAUTIONS FOR MULTI-MEDIA MODULE RECEIVER ASSEMBLY A Hard Disk Drive (HDD) is built into the multi-media module receiver assembly to store map and other data, and is used for the navigation system. Therefore, care must be taken for the following points when handling: TEXT IN ILLUSTRATION *a Example *b Hard Disk Drive When it is necessary to replace the multi-media module receiver assembly, be sure to replace it with a new one. NOTE: If a used multi-media module receiver assembly is installed as a replacement part, the customer's HDD will not be recognized. Do not apply any vibration or shock to the multi-media module receiver assembly. NOTE: Do not drop or subject the multi-media module receiver assembly to severe impacts. Do not use the multi-media module receiver assembly if it has been dropped or subjected to a severe impact. Do not store the multi-media module receiver assembly without the HDD installed. (Only remove the HDD from the multi-media module receiver assembly when the replacement multi-media module receiver assembly or HDD is ready.) Do not remove the multi-media module receiver assembly if there is a risk that condensation may occur. NOTE: If the temperature of the multi-media module receiver assembly changes rapidly, condensation may occur inside the unit. This may cause a malfunction of the HDD. Therefore, when the multi-media module receiver assembly is removed from the instrument panel, it needs to be kept inside the vehicle or in an environment with an equivalent temperature and humidity. Take measures to prevent static electricity. NOTE: Touching the terminals of a connector can cause static electricity to be transmitted to the internal circuits. This may cause a malfunction of the HDD. Keep the multi-media module receiver assembly away from magnets or magnetized items. NOTE: Keep the multi-media module receiver assembly away from speakers, motors, magnetized tools and other magnetic items.
3. PRECAUTIONS FOR HARD DISK DRIVE (HDD) Map and other data for the navigation system is stored on the Hard Disk Drive (HDD). Make sure to follow the following instructions when replacing the HDD: NOTE: Data downloaded by the customer may be stored on the HDD. This data will be lost when the HDD is replaced. Make sure to warn the customer that their data will be lost and obtain their consent prior to replacing the HDD. The HDD must only be replaced with a new one. Do not attempt to install a used HDD from another vehicle. NOTE: The multi-media module receiver assembly can recognize only a new HDD. Do not touch the HDD cover. NOTE: When removing or installing the HDD, only hold it by the areas shown in the illustration. TEXT IN ILLUSTRATION *a Example *b CORRECT *c INCORRECT Do not apply any vibration or shock to the HDD. NOTE: Do not drop or subject the HDD to severe impacts. Do not use the HDD if it has been dropped or subjected to a severe impact. Do not store the HDD by itself if it has been removed from the multi-media module receiver assembly. (Only remove the HDD from the multi-media module receiver assembly when the replacement multi-media module receiver assembly or HDD is ready.) Do not remove the HDD if there is a risk that condensation may occur. NOTE: If the temperature of the HDD changes rapidly, condensation may occur inside the unit. This may cause a malfunction of the HDD. Therefore, when the multi-media module receiver assembly is removed from the instrument panel, it needs to be kept inside the vehicle or in an environment with an equivalent temperature and humidity. Take measures to prevent static electricity. NOTE: Touching the terminals of a connector can cause static electricity to be transmitted to the internal circuits. This may cause a malfunction of the HDD. Keep the HDD away from magnets or magnetized items. NOTE: Keep the HDD away from speakers, motors, magnetized tools and other magnetic items. Inspect after HDD replacement. NOTE: Make sure to perform Check Hard Disk Drive in Operation Check to confirm that there are no HDD abnormalities after removal or installation. Refer to «OPERATION CHECK [03/2012 - ]»(ref-602796-S38229752782014030500000) .

Scheme 435

Scheme 436

Scheme 437

1. MOST NETWORK COMMUNICATION LINE
2. OTHER

TERMINALS OF ECU [03/2012 - ]

1. DCM (TELEMATICS TRANSCEIVER)
2. MULTI-MEDIA MODULE RECEIVER ASSEMBLY

PROCEDURE

1. CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible. RESULT Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B HINT: It is important to check the cellular phone compatibility charts carefully: Some apps may only work on cellular phones. Some apps may only work when paired to a vehicle. Some cellular phones do not support all features. B --> RECOMMEND COMPATIBLE CELLULAR PHONE A: Go to next step
2. CONFIRM CELLULAR PHONE SIGNAL A 3G or higher connection is required for proper Apps functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Enform services.) NEXT: Go to next step
3. CONFIRM THE APPS IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE Turn the cellular phone on. Check that the Apps has been downloaded. RESULT Result Proceed to Apps has not been downloaded. A Apps has been downloaded. B B --> See step 5 A: Go to next step
4. DOWNLOAD APPS Download the Apps. RESULT Result Proceed to Apps downloaded successfully. A Apps did not download successfully. B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Apps or resetting the customer's cellular phone. B --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A: Go to next step
5. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE Start the Apps on the customer's cellular phone. Sign out of the account (if currently signed in). Sign in using the customer's account information. RESULT Result Proceed to Sign in to Apps is successful. A Sign in to Apps is not successful. B HINT: The purpose of signing out of the account and then signing back in is to ensure that the correct account is used. B --> See step 9 A: Go to next step
6. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
7. CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT) Start the Apps on the customer's cellular phone. Sign out of the customer's account (if currently signed in). Sign in using a known good Enform account (e.g. dealer demo account). RESULT Result Proceed to Sign in using known good account is successful. A Sign in using known good account is not successful. B HINT: The purpose of signing out of the account and then signing back in is to ensure that the correct account is used. Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone. If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit www.lexus.com/Enform or contact Enform customer support for account status verification. B --> See step 8 A --> CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)
8. CONFIRM ENFORM SERVICES ARE AVAILABLE Start the Apps on a known good cellular phone. Sign out of the account (if currently signed in). Sign in using a known good Enform account (e.g. dealer demo account). RESULT Result Proceed to Sign in to Apps is successful. A Sign in to Apps is not successful. B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone. B --> ENFORM SERVICES ARE CURRENTLY UNAVAILABLE A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
9. CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Sign in to the Apps on the customer's cellular phone. Start a search apps (e.g. Bing) within the Apps. Check that a search can be made. RESULT Result Proceed to Apps search is successful. A Apps search is not successful. B B --> See step 10 A --> See step 12
10. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
11. CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE Sign in to the Apps on a known good cellular phone. Start a search apps (e.g. Bing) within the Apps. Check that a search can be made. RESULT Result Proceed to Apps search is successful. A Apps search is not successful. B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone. B --> RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
12. PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to «PROBLEM SYMPTOMS TABLE [03/2012 - 07/2012]»(ref-602811-S13756739242014030500000)

1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible. RESULT Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B HINT: It is important to check the cellular phone compatibility charts carefully: Some apps may only work on cellular phones. Some apps may only work when paired to a vehicle. Some cellular phones do not support all features. B --> RECOMMEND COMPATIBLE CELLULAR PHONE A: Go to next step
2. CONFIRM CELLULAR PHONE SIGNAL A 3G or higher connection is required for proper Apps functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Enform services.) NEXT: Go to next step
3. CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE Pair the customer's cellular phone to the vehicle. RESULT Result Proceed to Cellular phone is not successfully paired. A Cellular phone is successfully paired. B B --> See step 5 A: Go to next step
4. CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE Check that a known good cellular phone can be paired to the customer's vehicle. RESULT Result Proceed to Cellular phone is successfully paired. A Cellular phone is not successfully paired. B HINT: For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website. B --> See step 12 A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
5. CHECK APPS FUNCTION WHEN PAIRED Proceed to the appropriate information based on the customer concern in the table below. RESULT Result Proceed to Head unit data Apps (e.g. internet search) do not function properly. A Head unit internet radio Apps do not function properly. B HINT: This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle. B --> See step 9 A: Go to next step
6. CHECK DATA APPS FUNCTION ON THE HEAD UNIT Make sure that the customer's cellular phone is paired with the vehicle. Start an internet search Apps on the head unit. Check if a search can be made. RESULT Result Proceed to Head unit data Apps does not function properly. A Head unit data Apps functions properly. B B --> END (NO PROBLEM WAS FOUND) A: Go to next step
7. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
8. CHECK ENFORM SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE Make sure that a known good cellular phone is paired with the vehicle. Start an internet search Apps on the head unit. Check if a search can be made. RESULT Result Proceed to Head unit data Apps functions properly. A Head unit data Apps does not function properly. B HINT: For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website. B --> See step 12 A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
9. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE Make sure that the customer's cellular phone is paired with the vehicle. Start an internet radio Apps on the head unit. Check that the audio can be heard through the vehicle's speakers. RESULT Result Proceed to Head unit internet radio apps does not function properly. A Head unit internet radio apps functions properly. B B --> END (NO PROBLEM WAS FOUND) A: Go to next step
10. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
11. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE Make sure that a known good cellular phone is paired with the vehicle. Start an internet radio Apps on the head unit. Check that the audio can be heard through the speakers. RESULT Result Proceed to Head unit internet radio Apps does not function properly using a known good phone. A Head unit internet radio Apps functions properly using known good phone. B HINT: For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website. B --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A: Go to next step
12. PERFORM APPS RESET PROCEDURE Perform Apps reset procedure (. Refer to «OPERATION CHECK [03/2012 - 07/2012]»(ref-602811-S04878338752014030500000) ). RESULT Result Proceed to The problem symptom has been repaired. A The problem symptom has not been repaired. B B --> See step 13 A --> END
13. PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to «PROBLEM SYMPTOMS TABLE [03/2012 - 07/2012]»(ref-602811-S13756739242014030500000)