Safety Connect System (Diagnostics - Introduction): Other Lexus IS III

PRECAUTION [04/2013 - ]

1. PRECAUTION FOR DISCONNECTING CABLE FROM NEGATIVE BATTERY TERMINAL NOTE: When disconnecting the cable from the negative (-) battery terminal, initialize the following systems after the cable is reconnected. System Name See Procedure Air Conditioning System Refer to «INITIALIZATION [04/2013 - ]»(ref-665529-S01115916402014102400000) Variable Gear Ratio Steering System
2. WHEN DISCONNECTING BATTERY CABLE After turning the engine switch off, waiting time may be required before disconnecting the cable from the negative (-) battery terminal. Therefore, make sure to read the disconnecting the cable from the negative (-) battery terminal notices before proceeding with work. Refer to «PRECAUTION [04/2013 - ]»(ref-665529-S00420865962014102400000)
3. WHEN AUTOMATIC COLLISION NOTIFICATION HAS ACTIVATED Perform "ACN CALL END" with Techstream to terminate ACN (Automatic Collision Notification) with the call center. Refer to «ACN CALL END [04/2013 - ]»(ref-665566-S05294574022014102400000)
4. WHEN DISCONNECTING CONNECTORS FROM DCM (TELEMATICS TRANSCEIVER) The engine switch must be off.
5. WHEN REPLACING THE DCM (TELEMATICS TRANSCEIVER) After installing a new Telematics Data Communication Module (DCM (Telematics Transceiver)), perform "DCM ACTIVATION" with the Techstream. This allows the Telematics service provider to register the new DCM (Telematics Transceiver) and to delete the old DCM (Telematics Transceiver) information from their database. Refer to «DCM ACTIVATION [04/2013 - ]»(ref-665566-S36413017352014102400000) NOTE: Do not replace the DCM (Telematics Transceiver) with one from another vehicle.
6. WHEN UNABLE TO CONTACT WITH CALL CENTER BUT NO DTC This may occur when the cellular signal strength was very weak. Check "DCM OPERATION HISTORY" with the Techstream. Refer to «DCM OPERATION HISTORY [04/2013 - ]»(ref-665566-S37709320332014102400000)
7. WHEN DIAGNOSING DCM (TELEMATICS TRANSCEIVER) While attempting to diagnose the DCM (Telematics Transceiver), do not use a DCM (Telematics Transceiver) from another vehicle. Each DCM (Telematics Transceiver) is registered to a specific VIN and should not be tested in another vehicle.

Scheme 4

Scheme 5

Scheme 6

Scheme 7

Scheme 8

Scheme 9

Scheme 10

Scheme 11

Scheme 12

Scheme 13

1. DESCRIPTION Safety Connect performs ACN (Automatic Collision Notification), manual emergency calling, stolen vehicle tracking and roadside assistance service by, audio and data communications between the vehicle and call center through a cellular phone network. As shown in the illustration, when a collision is detected, the vehicle sends its location calculated based on GPS signals and the identification code of the DCM (Telematics Transceiver) to a call center. After the necessary information has been gathered, the call center will relay this information to emergency services. *: Public Safety Answering Point
2. SYSTEM FUNCTION ACN (Automatic Collision Notification) When a collision is detected, the vehicle connects to the call center automatically and reports the vehicle location and vehicle information by data communication. The operator will connect to the vehicle and communicate with the occupant. Even if the occupant does not answer, the operator can notify emergency services. Manual Emergency Call After pressing the manual (SOS) switch, the occupant can talk to an operator from the call center to seek assistance. Stolen Vehicle Locator After the vehicle has been reported stolen to the police, the customer can contact the call center to begin the stolen vehicle locator process. The operator locates this vehicle by GPS and provides information to the police. Roadside Assistance Service Pressing the manual (SOS) switch will contract the call center, and a wide range of help, such as towing, flat tire, fuel delivery, etc., can be provided. *: Public Safety Answering Point HINT: The shape of the manual (SOS) switch shown in the illustration is an example, and may differ from that of an actual vehicle.
3. VOICE GUIDANCE FUNCTION HINT: The system plays back the following voice prompts in the situations shown. Voice Prompt Usage Condition Safety Connect failure detected, please contact your dealer. When system detects LED failure (Red only), and another DTC is set. Message is played once at each engine switch on (IG) until the problem is fixed. Connecting to the Call Center. DCM Activation start. Safety Connect Activation failed. DCM Activation fails for some reason. Safety Connect Activation complete. DCM Activation completed successfully. Please make sure you are in an area with good cellular coverage and try again. If you continue to receive this message, contact your dealer. Follows Activation Sequence. Unable to Connect to the Call Center. - Impact detected. When DCM (Telematics Transceiver) receives collision detection signal. Connecting to the Emergency Call Center. Call initiated to call center. Unable to Connect to the Emergency Call Center. DCM (Telematics Transceiver) cannot connect to Emergency Call Center for some reason. To cancel, please press the button again. To end the call manually. Emergency call canceled. Confirmation that the call has been canceled. The system will try again. Could not connect to call center. Welcome to Safety Connect. This voice prompt is short version for activation. To activate, please press the button again within 5 seconds. This voice prompt is instruction for activation. Safety Connect is not initialized. Reserve for activation. Safety Connect is not active. When DCM (Telematics Transceiver) is in Deactive mode. For information on setting up a new subscription or to initialize a subscription you've already set up, please press the button again within 5 seconds. When DCM (Telematics Transceiver) is in Deactive mode.
4. INDICATOR CONTROL FUNCTION DURING DCM (TELEMATICS TRANSCEIVER) SELF CHECK MODE HINT: Every time after the engine switch is turned on (IG), the DCM (Telematics Transceiver) will enter into a self check mode. The manual (SOS) switch red indicator will illuminate for 2 seconds and then turn off and then the manual (SOS) switch green indicator will illuminate and will stay on throughout normal operation. The following chart indicates the possible scenarios. *1: System will automatically switch to shell mode if auto activation is successful. *2: If a call is in progress while the engine switch off, the call will continue and the LED function will not change.
5. SWITCHING THE CONTRACT MODES Contract Mode Description Shipping Mode Mode the DCM (Telematics Transceiver) is in from the factory and during shipping. In this mode, when engine switch is turned on (IG), the system will automatically attempt to activate into shell mode. Shell Mode This mode begins after vehicle has been automatically activated (into shell mode) after arriving at port or leaving the manufacturing plant line. ACN and stolen vehicle locator are available. Active Mode This mode begins when the owner's information is provider to telematics and customer signs contract for Safety Connect and LEXUS Enform. All functions of Safety Connect and LEXUS Enform are available. Service Mode This mode applies to a service part DCM (Telematics Transceiver) that has not been activated after replacing DCM (Telematics Transceiver) in vehicle. DCM (Telematics Transceiver) has no associated phone numbers. Deactive Mode The mode occurs when Safety Connect subscription has been canceled.

CAUTION / NOTICE / HINT

HINT

1. Use the following procedure to troubleshoot the safety connect system.
2. *: Use the Techstream.

PROCEDURE

1. VEHICLE BROUGHT TO WORKSHOP Result Proceed to NEXT Result: 1 NEXT See step 2
2. CUSTOMER PROBLEM ANALYSIS CHECK AND SYMPTOM CHECK HINT: In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred. Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases. The following 5 items are important points for analysis: What Vehicle model, system name When Date, time, occurrence frequency Where Road conditions Under what conditions? Driving conditions, weather conditions How did it happen? Problem symptoms Result Proceed to NEXT Result: 1 NEXT See step 3
3. PRE-CHECK Measure the battery voltage. Standard Voltage 11 to 14 V If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step. Check the fuses and relays. Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc. Result Proceed to NEXT Result: 1 NEXT See step 4
4. VERIFY CUSTOMER SUBSCRIPTION IS ACTIVE* Enter the VIN into Vehicle Inquiry on Techstream and verify subscription type and expiration date. Result Proceed to NEXT Result: 1 NEXT See step 5
5. PERFORM HEALTH CHECK* Perform "Health Check" and check for current DTCs. Refer to «HEALTH CHECK [04/2013 - ]»(ref-665566-S14981125862014102400000) Result Result Proceed to DTCs are not output A DTCs are output B PRL update required C Result: 2 B GO TO DIAGNOSTIC TROUBLE CODE TABLE. Refer to «DIAGNOSTIC TROUBLE CODE TABLE [04/2013 - ]»(ref-665566-S04196394082014102400000) Result: 3 C PERFORM PRL UPDATE. Refer to «PRL UPDATE [04/2013 - ]»(ref-665566-S29607148912014102400000) Result: 1 A See step 6
6. PROBLEM SYMPTOMS TABLE Refer to Problem Symptoms Table. Refer to «PROBLEM SYMPTOMS TABLE [04/2013 - ]»(ref-665566-S01924913712014102400000) Result Result Proceed to Fault is not listed in Problem Symptoms Table A Fault is listed in Problem Symptoms Table B HINT: If the symptom does not reoccur and no DTC is output, attempt to reproduce the symptoms. Refer to «HOW TO PROCEED WITH TROUBLESHOOTING [04/2013 - ]»(ref-665529-S21853141262014102400000) Result: 2 B See step 8 Result: 1 A See step 7
7. OVERALL ANALYSIS AND TROUBLESHOOTING* Terminals of ECU Refer to «TERMINALS OF ECU [04/2013 - ]»(ref-665566-S01691017642014102400000) Data List/Active Test Refer to «DATA LIST/ACTIVE TEST [04/2013 - ]»(ref-665566-S07080849232014102400000) Result Proceed to NEXT Result: 1 NEXT See step 8
8. REPAIR OR REPLACE Check if the DCM (Telematics Transceiver) has been replaced. Result Result Proceed to The DCM (Telematics Transceiver) has been replaced A The DCM (Telematics Transceiver) has not been replaced B Result: 2 B See step 11 Result: 1 A See step 9
9. PERFORM PRL UPDATE Perform "PRL UPDATE". Refer to «PRL UPDATE [04/2013 - ]»(ref-665566-S29607148912014102400000) Result Proceed to NEXT Result: 1 NEXT See step 10
10. PERFORM DCM ACTIVATION Perform "DCM ACTIVATION". Refer to «DCM ACTIVATION [04/2013 - ]»(ref-665566-S36413017352014102400000) Result Proceed to NEXT Result: 1 NEXT See step 11
11. CONFIRMATION TEST Result Proceed to NEXT Result: 1 NEXT END

Scheme 14

1. DCM OPERATION HISTORY This function shows the telematics network status when the DCM (Telematics Transceiver) was operated. Use this when no DTC is present but this telematics system was unable to connect to the call center. This symptom may occur if cell phone signal strength is very weak. Connect the Techstream to the DLC3. Turn the engine switch on (IG). Turn the Techstream on. Choose "Telematics" from the System Selection Menu, and then click "Utility". Click "DCM Operation History" on the Utility Selection Menu. Body Electrical > Telematics > Utility Tester Display DCM Operation History Follow the instructions on the Techstream. HINT: "Occurrence time" indicates date of the DCM (Telematics Transceiver) operation. "Communication area" indicates which communication network was used: Network (Verizon) or Roaming. "Signal strength" indicates the strength of the cellular signal received by the vehicle: 0 (no signal) to 5 (strong). "Communication" indicates connecting to the call center: Success or Fail*2. Result Description Success A successfully call made using the manual (SOS) switch or the navigation system (Destination Assist-If available) Fail*1 A call that was unsuccessful. NOTE: *1: A failure can also be caused by manually ending an SOS call, and does not necessarily indicate a device malfunction. HINT: *2: When communication to the call center fails, "Fail" is displayed.

Scheme 15

1. DCM ACTIVATION This function should be used to activate the DCM (Telematics Transceiver) after a new DCM (Telematics Transceiver) has been installed. During the DCM Activation process, the Techstream automatically provides the telematics service provider with the new DCM (Telematics Transceiver) information and deletes the old DCM (Telematics Transceiver) information associated with the vehicle. The DCM (Telematics Transceiver) that was replaced should be returned to the parts department. Connect the Techstream to the DLC3. Turn the engine switch on (IG). Press SOS button 1 time to confirm Service part is currently defective ("Safety Connect is not initialized." voice prompt should be heard). Turn the Techstream on. Choose "Telematics" from the System Selection Menu, and then click "Utility". Click "DCM Service" on the Utility Selection Menu. Body Electrical > Telematics > Utility Tester Display DCM Service Choose "Activate DCM" and then click "Next" on the DCM Service Utility. Follow the instructions on the Techstream. HINT: If PRL is not latest version, utility will report that a PRL update must be performed before DCM Activation can be completed. If a fault occurs during DCM Activation, a specific fault message will be displayed with procedure guidelines. The manual (SOS) switch green indicator will turn on if activation is successful. Fault Code Reason 20 System timeout. 61 DCM (Telematics Transceiver) has been identified as a previously used part. 62 VIN not recognized by telematics provider. 63 DCM (Telematics Transceiver) already associated with a vehicle. Use another authorized service part. 64 DCM (Telematics Transceiver) not recognized. 66 DCM (Telematics Transceiver) is not a service part. Use only an authorized service part. 67 Unable to activate at this time. HINT: If the one these fault code is present, follow the procedure indicated in the following list. Fault 20: Try DCM Activation again. Fault 61: Replace the DCM (Telematics Transceiver) with a new service part and perform DCM Activation. Fault 62*: Verify VIN is correct in ECM. Run Vehicle Inquiry and verify VIN. Confirm DCM service part by pressing SOS button 1 time and listening for "Safety Connect is not initialized." voice prompt, and then try activation again. Fault 63: Replace the DCM (Telematics Transceiver) with a new service part and perform DCM Activation. Fault 64*: Verify that the DCM (Telematics Transceiver) is a new service part. Fault 66*: Replace the DCM (Telematics Transceiver) with a new service part and perform DCM Activation. Fault 67: Try DCM Activation again. If the fault occurs again, wait and try again later. *: As the fault could also be caused by a problem in communicating with the call center, before replacing the DCM (Telematics Transceiver), check with the call center to determine it there is a database or communication problem. Push the manual (SOS) switch to call an operator and confirm that the DCM (Telematics Transceiver) is activated.

Scheme 16

1. HEALTH CHECK Health Check provides an overall view of vehicle status including telematics. Health Check will provide DCM (Telematics Transceiver) software version, PRL version, and applicable DTCs and fault codes related to telematics. Connect the Techstream to the DLC3. Turn the engine switch on (IG). Turn the Techstream on. Click "Health Check". Fault Code Reason 62 VIN not recognized by telematics provider. 64 DCM (Telematics Transceiver) not recognized. 65 VIN mismatch with DCM (Telematics Transceiver). HINT: If Health Check results in a telematics issue, a specific Fault Code will be displayed. If a fault code occurs, follow the procedure. Fault 62*: Press manual (SOS) switch and inform operator of error message. Fault 64: Press manual (SOS) switch and inform operator of error message. Fault 65: Contact the call center and request that they correct the DCM/VIN registration information in their database. *: Verify VIN is correct in ECM. Run Vehicle Inquiry on Techstream and verify VIN is correct. Data is displayed under "Telematics".

Scheme 17

1. ACN CALL END This function terminates the ACN (Automatic Collision Notification) to the telematics provider. After a collision in which the DCM receives "Collision Detection Signal", the vehicle will send the emergency call notification to the telematics provider until the ACN call end utility has been run. Use the ACN Call End utility to stop the ACN call. Connect the Techstream to the DLC3. Turn the engine switch on (IG). Turn the Techstream on. Choose "Telematics" from the System Selection Menu, and then click "Utility". Click "DCM Service" on the Utility Selection Menu. Body Electrical > Telematics > Utility Tester Display DCM Service Choose "ACN call end" and then click "Next" on the DCM Service Utility. Follow the instructions on the Techstream.