Home/Mazda/MX-5/Mazda MX-5 NC (2005-2008)/Repair manual/Entertainment Systems/Symptom Troubleshooting (Audio): Diagnosis
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Symptom Troubleshooting (Audio): Diagnosis Mazda MX-5 NC

Entertainment Systems 6 illustrations ~473 words

Troubleshooting Index

No.SymptomPossible DTC
1AF noise or POP noise at all sources (Radio, CD)09: Er20, 09: Er21
2No power to the entire audio system09: Er20
3No sound from all the speakers03: Er07, 03: Er10, 06: Er07, 06: Er10, 09: Er20, 09: Er21, 10: Er10, 22: Er07, 22: Er10
4No sound from some speakers
5Sound break-up or poor sound quality09: Er21
6Volume increases/decreases while driving the vehicle
7ALC function is inoperative
8AudioPilot function is inoperative
9No audio system illumination09: Er20, 21: Er19

TROUBLESHOOTING INDEX

Scheme 52

Scheme 52: Quick Diagnostic Table (Entire Audio System)

Diagnostic Procedure

STEPINSPECTIONACTION
1Inspect the vehicle battery voltage. Is the vehicle battery voltage normal? Specification: Ignition switch ON: 11.5 V or more Idle: 12.5 V or moreYesGo to the next step.
NoCharge the battery, then go to the next step.
2Turn the audio system on. Is there any noise?YesGo to the next step.
NoThe system is normal. Explain to the customer that the vehicle battery voltage was low.
3Are any of the following after-market equipment installed? (Inspect especially near the antenna.) Radar detector Remote engine starter Anti-theft device OtherYesGo to the next step.
NoGo to the Step 5.
4Remove the after-market equipment. Turn the audio system on. Is there any noise?YesGo to the next step.
NoThe system is normal. The after-market electrical devices might be the cause of the noise.
5Is there noise coming from all the speakers?YesGo to the Step 7.
NoGo to the next step.
6Inspect the suspect speaker. Is the speaker normal?YesGo to the next step.
NoIf there is any foreign material adhering to the speaker: Remove the foreign material from the speaker. If the speaker is malfunctioning: Replace the speaker. (See DOOR SPEAKER REMOVAL/INSTALLATION .) (See REAR SPEAKER REMOVAL/INSTALLATION .) (See CENTER SPEAKER REMOVAL/INSTALLATION .) If the speaker is not installed properly: Install the speaker properly.
7Attempt to duplicate the symptom on another vehicle. Does the noise level improve compared to the customer's vehicle?YesGo to the next step.
NoThe system is normal. Explain the noise generation mechanism to the customer. NOTE: The noise level that may be heard varies depending on the operating speed of the audio power and/or mode switches.
8Turn the ignition switch to the LOCK position. Remove the audio unit (without BOSE) or the audio amplifier (with BOSE). Inspect the connection of the audio unit connector (without BOSE, 24-pin) or the audio amplifier connector (with BOSE, 8-pin) (for sound signal line). Is the connector connected securely?YesGo to the next step.
NoRepair or replace the terminal or connector. Go to the next step.
9Is there any noise?YesGo to the next step.
NoThe system is normal.
10Inspect the ground condition of the manual antenna. Is the ground condition normal?YesRepair or replace the ground. Go to the next step.
NoGo to the next step.
11Is there any noise?YesWithout BOSE Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) With BOSE Replace the audio amplifier if any of the following occur: (See AUDIO AMPLIFIER REMOVAL/INSTALLATION .) The noise occurs from a specific speaker. Noise occurs when the volume is minimized. Replace the audio unit if any of the following occur: (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) The noise occurs from two or more speakers. No noise occurs when the volume is minimized.
NoThe system is normal.
NOTE
The noise level that may be heard varies depending on the operating speed of the audio power and/or mode switches.

AF NOISE OR POP NOISE AT ALL SOURCES (RADIO, CD) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Turn the ignition switch to the LOCK position. Inspect the following fuses: ACC ROOM Are the fuses normal?YesGo to the next step.
NoReplace with the appropriate standard fuse. If the fuse is melted, inspect the wiring harness for a short to ground. Repair or replace the wiring harness, then replace the fuse.
2Remove the audio unit. Inspect the connection of the audio unit connector (24-pin). Disconnect the audio unit connector and inspect both the audio unit and the wiring harness-side connectors for a poor connection, (such as damaged/pulled-out pins, corrosion). Terminal 1B (B+) Terminal 1R (ACC) Terminal 1W (GND) Are all the pins normal?YesGo to the next step.
NoIf audio unit connector has a poor connection: Securely connect the audio unit connector. If the audio unit side connector is malfunctioning: Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) If the wiring harness-side connector is malfunctioning: Repair or replace the pins and/or the connector.
3Connect the audio unit connector. Inspect the voltage for the power supply line (B+, ACC). Specification: Ignition switch ON: 11.5 V or more Idle: 12.5 V or more Is the voltage normal?YesGo to the next step.
NoRepair or replace the related wiring harnesses.
4Turn the ignition switch to the LOCK position. Remove the audio unit connector (24-pin). Inspect the continuity between audio unit wiring harness-side connector terminal 1W and the ground. Is there continuity?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoRepair or replace the wiring harness.

NO POWER TO ENTIRE AUDIO SYSTEM DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Press the AUDIO CONT button for 2 s or more. Play the CD or radio. Adjust the volume between "10" and "15". Is there sound?YesThe system is normal.
NoGo to the next step.
2Measure the voltage at audio amplifier terminal A. (vehicle wiring harness-side) Is the voltage B+?YesGo to Step 4.
NoRepair or replace the wiring harness between the audio amplifier and fuse. Go to the next step.
3Is there any sound?YesThe system is normal.
NoGo to the next step.
4Turn the ignition switch to the LOCK position. Disconnect the audio amplifier connector (8-pin, 24-pin). Inspect the continuity between the following terminals of the audio amplifier connector and the speaker connector: For door speaker (LH) Terminal 1M, 1I - Terminal B Terminal 1K, 1O - Terminal A For door speaker (RH) Terminal 2C, 2E - Terminal A Terminal 2D, 2F - Terminal B For rear speakers Terminal 1U - Terminal B Terminal 1W - Terminal A For center speaker Terminal 1Q - Terminal B Terminal 1S - Terminal A Is there continuity?YesGo to the next step.
NoRepair or replace the related wiring harnesses.
5Turn the ignition switch to the LOCK position. Disconnect the audio amplifier connector (8-pin, 24-pin). Inspect the continuity between the audio amplifier connector and ground: For door speakers Terminal 1M (24-pin, LH OUT+) - GND Terminal 11 (24-pin, LH OUT+) - GND Terminal 1K (24-pin, LH OUT-) - GND Terminal 1O (24-pin, LH OUT-) - GND Terminal 2C (8-pin, RH OUT-) - GND Terminal 2D (8-pin, RH OUT+) - GND Terminal 2F (8-pin, RH OUT+) - GND Terminal 2E (8-pin, RH OUT-) - GND For rear speakers Terminal 1U (24-pin, OUT+) - GND Terminal 1W (24-pin, OUT-) - GND For center speaker Terminal 1Q (24-pin, OUT+) - GND Terminal 1S (24-pin, OUT-) - GND Is there continuity?YesRepair or replace the related wiring harnesses or the speaker unit. NOTE: If there is a short circuit between the speaker wiring harnesses or the speaker lead wire and ground, the protector circuit inside the audio unit operates to cut the sound.
NoGo to the next step.
6Turn the ignition switch to the LOCK position. Disconnect the audio amplifier connector (24-pin) and audio unit connector (24-pin). Inspect the continuity between audio amplifier terminal 1 V (vehicle wiring harness-side) and the audio unit terminal 1J (vehicle wiring harness-side). Is there continuity?YesReplace the audio amplifier. (See AUDIO AMPLIFIER REMOVAL/INSTALLATION .)
NoRepair or replace the wiring harness between the audio amplifier and the audio unit. Go to the next step.
7Is there any sound?YesThe system is normal.
NoReplace the audio amplifier. (See AUDIO AMPLIFIER REMOVAL/INSTALLATION .)
NOTE
If there is a short circuit between the speaker wiring harnesses or the speaker lead wire and ground, the protector circuit inside the audio unit operates to cut the sound.

NO SOUND FROM ALL SPEAKERS (VEHICLES WITH BOSE) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Press the AUDIO CONT button for 2 s or more. Play the CD or radio. Adjust the volume between "10" and "15". Is there any sound?YesThe system is normal.
NoGo to the next step.
2Turn the ignition switch to the LOCK position. Remove the audio unit. Disconnect the audio connector (24-pin). Inspect the continuity between the audio unit wiring harness-side connector terminal and ground: For front speakers Terminal 1A (LH+) - GND Terminal 1C (LH-) - GND Terminal 1D (RH+) - GND Terminal 1F (RH-) - GND For rear speakers Terminal 1S (LH+) - GND Terminal 11 (LH-) - GND Terminal 1V (RH+) - GND Terminal 1X (RH-) - GND Is there continuity?YesRepair or replace the related wiring harnesses or the speaker unit. NOTE: If there is a short circuit between the speaker wiring harnesses or the speaker lead wire and ground, the protector circuit inside the audio unit operates to cut the sound.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NOTE
If there is a short circuit between the speaker wiring harnesses or the speaker lead wire and ground, the protector circuit inside the audio unit operates to cut the sound.

NO SOUND FROM ALL SPEAKERS (VEHICLES WITHOUT BOSE) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Turn the audio unit on. Press the AUDIO CONT button 1 s or more (BAL/FAD cancel mode). Press the POWER button and simultaneously press down the SCAN/AUTO-M switch for approx. 2 s. NOTE: This function outputs sound to each speaker sequentially to allow determination of which speaker is not emitting sound. Is there any speaker that does not output sound?YesIf there is no sound from some speakers: Go to the next step. If there is no sound at all: Go to troubleshooting NO.3 NO SOUND FROM ALL SPEAKERS [VEHICLES WITHOUT BOSE] .
NoThe troubleshooting is completed.
2Does the same speaker output no sound if the audio source is changed? (Radio, CD)YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) NOTE: If a different speaker outputs no sound, the audio unit is malfunctioning.
3Turn the ignition switch to the LOCK position. Inspect the connection of the audio unit connector (24-pin). (For sound signal line) Is the connector connected securely?YesGo to the next step.
NoConnect the audio unit connector (24-pin) securely.
4Turn the ignition switch to the LOCK position. Remove the audio unit. Disconnect the audio unit connector (24-pin). Inspect the continuity between the audio unit wiring harness-side connector and ground. For door speakers Terminal 1A (LH+)-GND Terminal 1C (LH-) - GND Terminal 1D (RH+) - GND Terminal 1F (RH-) - GND For rear speakers Terminal 1S (LH+) - GND Terminal 1U (LH-) - GND Terminal 1V (RH+) - GND Terminal 1X (RH-) - GND Is there continuity?YesGo to the next step.
NoGo to Step 6.
5Inspect the continuity between the following terminals of the audio amplifier wiring harness-side connector (24-pin) and the audio unit wiring harness-side connector (24-pin). For door speakers Terminal 1T (LH+) - Terminal 1A (LH+) Terminal 1R (LH-) - Terminal 1C (LH-) Terminal 1P (RH+) - Terminal 1D (RH+) Terminal 1N (RH-) - Terminal 1F (RH-) For rear speakers Terminal 1L (LH+) - Terminal 1S (LH+) Terminal 1J (LH-) - Terminal 1U (LH-) Terminal 1H (RH+) -Terminal 1X (RH-) Terminal 1F (RH-) - Terminal 1V (RH+) Is there continuity?YesGo to the next step.
NoRepair or replace the related wiring harnesses between the audio amplifier and the audio unit. Go to the next step.
6Inspect the connection of the audio amplifier connector (24-pin, 8-pin). Is the connector connected securely?YesGo to the next step.
NoConnect the audio amplifier connector (24-pin, 8-pin) securely.
7Disconnect the audio amplifier (24-pin) and the speaker connector. Inspect the continuity between the following terminals of the audio amplifier connector (24-pin) and the speaker connector. For door speaker (LH) Terminal 1M, 1I - Terminal B Terminal 1K, 1O - Terminal A For door speaker (RH) Terminal 2C, 2E - Terminal A Terminal 2D, 2F - Terminal B For rear speakers Terminal 1U - Terminal B Terminal 1W - Terminal A For center speaker Terminal 1Q - Terminal B Terminal 1S - Terminal A Is there continuity?YesGo to the next step.
NoRepair or replace the related wiring harnesses.
8Inspect the continuity between the following terminals of the audio amplifier wiring harness-side connector (24-pin) and ground. For door speakers Terminal 1M (LH OUT+) - GND Terminal 1K (LH OUT-) - GND Terminal 1I (LH OUT-) - GND Terminal 1O (LH OUT+) - GND Terminal 2C (RH OUT-) - GND Terminal 2D (RH OUT+) - GND Terminal 2F (RH OUT+) - GND Terminal 2E (RH OUT-) - GND For rear speakers Terminal 1U (LH OUT+) - GND Terminal 1W (RH OUT-) - GND For center speaker Terminal 1Q (OUT+) - GND Terminal 1S (OUT-) - GND Is there continuity?YesRepair or replace for a short circuit between the audio amplifier and speaker wiring harnesses or inside the speaker unit. NOTE: If there is a short circuit between the speaker wiring harnesses or the speaker lead wire and ground, the protector circuit inside the audio amplifier operates to cut the sound.
NoGo to the next step.
9Remove the suspect speaker. Disconnect the speaker connector (2-pin) and inspect the resistance of the speaker. Is the resistance normal? Specification: Speaker resistance + wiring harness resistance NOTE: If the speaker lead wire contacts either the ground or vehicle frame, replace the speaker.YesReplace the audio amplifier. (See AUDIO AMPLIFIER REMOVAL/INSTALLATION .)
NoReplace the speaker. (See DOOR SPEAKER REMOVAL/INSTALLATION .) (See REAR SPEAKER REMOVAL/INSTALLATION .) (See CENTER SPEAKER REMOVAL/INSTALLATION .)
NOTE
This function outputs sound to each speaker sequentially to allow determination of which speaker is not emitting sound.
NOTE
If a different speaker outputs no sound, the audio unit is malfunctioning.
NOTE
If there is a short circuit between the speaker wiring harnesses or the speaker lead wire and ground, the protector circuit inside the audio amplifier operates to cut the sound.
NOTE
If the speaker lead wire contacts either the ground or vehicle frame, replace the speaker.

NO SOUND FROM SOME SPEAKERS (VEHICLES WITH BOSE) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Turn the audio unit on. Press the AUDIO CONT button 1 s or more (BAL/FAD cancel mode). Press the POWER button and simultaneously press down the SCAN/AUTO-M switch for approx. 2 s. NOTE: The speaker outputting sound changes in the order of left- door speaker, right - door speaker, left - rear speaker and right - rear speaker. Is there any speaker that does not output sound?YesIf no sound from some speaker: Go to the next step. If no sound at all: Go to the troubleshooting of NO.3 NO SOUND FROM ALL SPEAKERS [VEHICLES WITHOUT BOSE] .
NoThe troubleshooting is completed.
2Does the same speaker output no sound if the audio source is changed? (Radio, CD)YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) NOTE: If a different speaker outputs no sound, the audio unit is malfunctioning.
3Turn the ignition switch to the LOCK position. Inspect the connection of the audio unit connector (24-pin), (for sound signal line) Is the connector connected securely?YesGo to the next step.
NoConnect the audio unit connector (24-pin) securely.
4Turn the ignition switch to the LOCK position. Remove the audio unit. Disconnect the audio unit connector (24-pin). Inspect the continuity between the audio unit wiring harness-side connector and ground. For door speakers Terminal 1A (LH+) - GND Terminal 1C (LH-) - GND Terminal 1D (RH+) - GND Terminal 1F (RH-) - GND For rear speakers Terminal 1S (LH+) - GND Terminal 1U (LH-) - GND Terminal 1V (RH+) - GND Terminal 1X (RH-) - GND Is there continuity?YesRepair or replace the related wiring harnesses or speaker unit. NOTE: If there is a short circuit between the speaker wiring harnesses or the speaker lead wire and ground, the protector circuit inside the audio unit operates to cut the sound.
NoGo to the next step.
5Remove the suspect speaker. Disconnect the speaker connector (2-pin) and inspect the resistance of the speaker. Is the resistance normal? Specification: Speaker resistance + wiring harness resistance NOTE: If the speaker lead wire contacts either the ground or vehicle frame, replace the speaker.YesReplace the speaker. (See DOOR SPEAKER REMOVAL/INSTALLATION .) (See REAR SPEAKER REMOVAL/INSTALLATION .) (See CENTER SPEAKER REMOVAL/INSTALLATION .)
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NOTE
The speaker outputting sound changes in the order of left- door speaker, right - door speaker, left - rear speaker and right - rear speaker.
NOTE
If a different speaker outputs no sound, the audio unit is malfunctioning.
NOTE
If there is a short circuit between the speaker wiring harnesses or the speaker lead wire and ground, the protector circuit inside the audio unit operates to cut the sound.
NOTE
If the speaker lead wire contacts either the ground or vehicle frame, replace the speaker.

NO SOUND FROM SOME SPEAKERS (VEHICLES WITHOUT BOSE) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Is there sound break-up or poor sound quality from all speakers?YesGo to the next step.
NoGo to Step 5.
2Inspect the sound while adjusting the sound volume. Is there sound break-up or poor sound quality between "15" and "20"?YesGo to the next step.
NoThe system is normal.
3Inspect the BASS/TREB. Is there poor sound quality between "-3 - +3" of the "BASS/TREB"? NOTE: When the AUDIO CONT button is pressed for a few seconds, BASS/TREB is set to "0".YesGo to the next step.
NoIf there is sound break-up between "-6-+6" of the BASS/TREB at the maximum volume, the system is normal.
4Attempt to duplicate the symptom on another vehicle. Is the sound quality better than the customer's vehicle?YesWithout BOSE Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) With BOSE Replace the audio amplifier if the following occurs: (See AUDIO AMPLIFIER REMOVAL/INSTALLATION .) Noise occurs from a specific speaker. Replace the audio unit if the following occurs: (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) Noise occurs from two or more speakers.
NoThe system is normal.
5Identify the speaker with sound break-up by adjusting BAL/FADE. Is the suspect speaker pointed upward?YesGo to Step 7.
NoGo to the next step.
6Inspect the speaker installation condition. Is the speaker installed properly?YesGo to the next step.
NoInstall the speaker properly.
7Remove the speaker. Is there any foreign material penetration or damage to the speaker?YesRepair or replace the suspect speaker.
NoGo to the next step.
8Inspect the sound again. Is there sound break-up?YesGo to the next step.
NoInspect for vibration from the door trim and/or package trim. Repair or replace the suspect trim if necessary.
9Replace with a speaker known to be operational, (e.g., swap right and left speakers) Is the sound break-up heard at the same location?YesWithout BOSE Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) With BOSE Replace the audio amplifier if the following occurs: (See AUDIO AMPLIFIER REMOVAL/INSTALLATION .) Noise occurs from a specific speaker. Replace the audio unit if the following occurs: (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) Noise occurs from two or more speakers.
NoReplace the speaker. (See DOOR SPEAKER REMOVAL/INSTALLATION .) (See REAR SPEAKER REMOVAL/INSTALLATION .) (See CENTER SPEAKER REMOVAL/INSTALLATION .)
NOTE
When the AUDIO CONT button is pressed for a few seconds, BASS/TREB is set to "0".

SOUND BREAK-UP OR POOR SOUND QUALITY DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Does the ALC function or AudioPilot function turn on?YesGo to the next step.
NoWithout BOSE Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) With BOSE Replace the audio amplifier if the following occurs: (See AUDIO AMPLIFIER REMOVAL/INSTALLATION .) The volume changes suddenly.
2Turn the ALC function or AudioPilot function off. Does the sound change while driving the vehicle?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoThe system is normal. Explain the ALC function to the customer.

VOLUME INCREASES/DECREASES WHILE DRIVING VEHICLE DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Turn the ALC function on. Inspect the ALC function operation while driving the vehicle. (ALC level 3) Does the ALC system operate properly?YesThe system is normal. Explain the ALC function to the customer.
NoGo to the next step.
2Verify the connection of the audio unit connector (24-pin, vehicle speed signal). Inspect both the audio unit and wiring harness-side connector terminal 11 for a poor connection (such as damaged/pulled-out pins, corrosion). Are all the pins normal?YesRepair or replace the pins and/or connector.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)

ALC FUNCTION INOPERATIVE DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Turn the AudioPilot function on. Inspect the AudioPilot function operation while driving the vehicle. Does the AudioPilot system operate properly?YesThe system is normal. Explain the AudioPilot function to the customer.
NoGo to the next step.
2Inspect the connection of the audio unit connector (24-pin, AudioPilot signal). Inspect both the audio unit and wiring harness-side connector terminal T for a poor connection (such as damaged/pulled-out pins, corrosion). Are all the pins normal?YesRepair or replace the pins and/or the connector.
NoGo to the next step.
3Inspect the connection of the audio amplifier connector (24-pin, AudioPilot signal). Inspect both the audio amplifier and wiring harness-side connector terminal B for a poor connection (such as damaged/pulled-out pins, corrosion). Are all the pins normal?YesRepair or replace the pins and/or the connector.
NoGo to the next step.
4Inspect the connection of the audio unit connector (24-pin, Mic unit signal). Inspect both the audio amplifier and wiring harness-side connector terminals E and G for a poor connection (such as damaged/pulled-out pins, corrosion). Are all the pins normal?YesRepair or replace the pins and/or the connector.
NoReplace the audio amplifier. (See AUDIO AMPLIFIER REMOVAL/INSTALLATION .)

AUDIOPILOT FUNCTION INOPERATIVE DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Is all the illumination on the audio unit turned off?YesGo to the next step.
NoReplace the center panel. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .)
2Turn the ignition switch to the LOCK position. Inspect the fuse (ILLUMI). Is the fuse normal?YesGo to the Step 4.
NoGo to the next step.
3Turn the ignition switch to the LOCK position. Disconnect the audio unit connector (24-pin) and inspect the continuity between the audio unit wiring harness-side connector terminal 1E (TNS) and the ground. Is there continuity?YesRepair or replace the short circuit in the suspect wiring harness. After repairing the wiring harness, replace with the appropriate standard fuse.
NoGo to the next step.
4Inspect the connection of the audio unit connector (24-pin). Inspect both the audio unit and wiring harness-side connector terminal 1E for a poor connection (such as damaged/pulled-out pins, corrosion). Are all the pins normal?YesGo to the next step.
NoIf audio unit connector has a poor connection: Securely connect the audio unit connector. If the audio unit side connector is malfunctioning: Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) If the wiring harness-side connector is malfunctioning: Repair or replace the pins and/or the connector.
5Connect the audio unit connector (24-pin). Turn the ignition switch to the ACC position. Inspect the voltage at the audio unit connector terminal 1E (TNS). Is the voltage B+ when the light switch is turned to the TNS position?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoRepair or replace the related wiring harness (TNS signal).

AUDIO SYSTEM ILLUMINATION DIAGNOSTIC PROCEDURE

No.ItemsSymptomPossible DTC
1CD player/changerCD player/changer does not load the CD or ejects the CD immediately03: Er01, 03: Er10, 06: Er01, 06: Er10, 10: Er01, 10: Er10, 22: Er01, 22: Er10
2CD player/changer does not eject the CD03: Er01, 06: Er01, 10: Er01, 22: Er01
3CD player/changer does not play the CD/No sound03: Er07, 03: Er10, 06: Er07, 10: Er07, 22: Er07
4Sound jumps03: Er02, 06: Er02, 10: Er02, 22: Er02
5Scratches on the CD03: Er02, 06: Er02, 10: Er02, 22: Er02
6CD changerDisc changer is inoperative06: Er01, 06: Er10, 22: Er01, 22: Er10
7MP3 applicable CD player/changerCD player does not play the MP3-formatted file10: Er07, 22: Er07
8MP3-formatted file folder selection is inoperative/Track search is inoperative10: Er02, 22: Er02
9CD player does not indicate the MP3 title text10: Er02, 22: Er02
10CD player does not play the audio data (CDDA)10: Er02, 22: Er02
11CD player/changerTrack change is inoperative03: Er02, 06: Er02, 10: Er02, 22: Er02

FOREWORD [CD PLAYER/CHANGER] TROUBLESHOOTING INDEX

Scheme 53

Scheme 53
STEPINSPECTIONACTION
1Is CD inserted properly, label-side up?YesGo to the next step.
NoExplain to the customer that the CD should be inserted into the slot label-side up.
2Replace with a CD known to be operational. Does the CD player/changer load the CD?YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
3Visually inspect the CD. Is there any dirt, scratches or deformation on the CD? Is the CD a non-conventional disc?YesExplain to the customer that the defective CD or non-conventional disc cannot be used.
NoGo to the next step.
4Turn the ignition switch to the LOCK position. Inspect the connection of the audio unit connector (24-pin). Inspect both the audio unit connector and wiring harness-side connector for a poor connection, (such as damaged/bent/pulled-out pins, corrosion) All the pins and connector normal?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoIf the audio unit connector/pin is malfunctioning: Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) If the wiring harness-side connector/pin is malfunctioning: Repair or replace the pins and/or the connector.

CD PLAYER/CHANGER DOES NOT LOAD CD OR EJECTS CD IMMEDIATELY DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Inspect the operation of the audio system other than the CD player/changer (e.g. Radio). Does the other audio system operate?YesGo to Step 3.
NoGo to the next step.
2Turn the ignition switch to the LOCK position. Inspect the connection of the audio unit connector (24-pin). Inspect both audio unit connector and wiring harness-side connector for poor connection, (such as damaged/bent/pulled-out pins, corrosion) Are all the pins and connectors normal?YesGo to the next step.
NoIf the audio unit connector/pin is malfunctioning: Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .) If the wiring harness-side connector/pin is malfunctioning: Repair or replace the pins and/or the connector.
3Eject the CD. Is the CD ejected from the CD player/changer?YesGo to the next step.
NoInspect the center panel and CD cover installation. Securely install the center panel and/or CD cover if necessary.
4Insert the CD into the CD player/changer. Does the CD insert into the CD player/changer smoothly?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoInstall the center panel and/or CD cover properly, then go to the next step.
5Is the CD ejected from the CD player/changer?YesTroubleshooting completed. Explain repairs to the customers.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)

CD PLAYER/CHANGER DOES NOT EJECT CD DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Turn the radio on and check for sound. Is there sound output? NOTE: Check the volume dial position.YesGo to the next step.
NoGo to symptom troubleshooting No.3 (Audio system).
2Was the CD inserted properly, label-side up?YesGo to the next step.
NoExplain to the customer that the CD should be inserted into the slot label-side up.
3Replace with a CD known to be operational. Does the CD player/changer load the CD?YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
4Visually inspect the CD. Is there any dirt, scratches or deformation on the CD? Is the CD a non-conventional disc? Is there a CD with a MP3 recording?YesExplain to the customer that the defective CD or non-conventional disc cannot be use.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NOTE
Check the volume dial position.

CD PLAYER/CHANGER DOES NOT PLAY CD/NO SOUND DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Does the sound jump when the vehicle is stopped?YesGo to the Step 6.
NoGo to the next step.
2Drive the vehicle. Does the sound jump when driving over uneven surfaces?YesGo to the next step.
NoGo to the Step 6.
3Is the audio unit installed securely?YesGo to the next step.
NoInstall the audio unit securely.
4Inspect the tire pressure. Is the tire pressure normal?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoGo to the next step.
5Adjust the tire pressure within specification. Does the sound jump when driving the vehicle?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoAudio system is normal. Explain repairs to the customers.
6Replace with a CD other than the one known to be operational. Does the sound jump when driving the vehicle?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoAudio system is normal. Explain to the customer that the CD is malfunctioning.

SOUND JUMPS DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Were multiple CDs inserted into the CD player at the same time?YesExplain to the customer to insert CDs one by one.
NoGo to the next step.
2Visually inspect the CD. Is the CD deformed disc (e.g., out of specification (thickness), bent disc)?YesAudio system is normal. Explain to the customer that the CD is malfunctioning.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)

SCRATCHES ON CD DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Inspect the CD changer operation. Does the CD changer operate properly?YesGo to the next step.
NoGo to symptom troubleshooting NO.3 CD PLAYER/CHANGER DOES NOT PLAY THE CD/NO SOUND .
2Inspect the following: Is the display shown properly when operating the disc change button? Does the radio band selection operate properly?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoGo to the next step.
3Inspect the center panel installation. Does the CD changer change the disc properly after re-installing the center panel?YesInstall the center panel securely and properly.
NoGo to CONFIRMATION STEP 1: AUDIO PANEL SWITCH CONFIRMATION . Replace the center panel if necessary.

DISC CHANGE INOPERATIVE DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Inspect the written format of the recorded data on the CD-R/RW. Is the write format correct?YesGo to the next step.
NoWrite the CD-R/RW to the correct specification.
2Inspect the recorded data on the CD-R/RW. Are there MP3 or other format data on the CD-R/RW.YesReplace with an operational CD-R/RW (MP3-formatted file data only), then inspect the CD player operation. If the CD player plays the MP3-formatted file: Audio system is normal. Explain to the customer that the CD player does not operate properly if MP3 or other format data are recorded the CD-R/RW. If the CD player does not play the MP3-formatted file: Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoGo to the next step.
3Inspect the CD-R/RW write format. Is the write format within the specification (".mp3" is the correct file extension)?YesReplace with a CD-R/RW disc using the ".mp3" file extension, then inspect the CD player operation. If the CD player plays the MP3-formatted file: Audio system is normal. Explain to the customer that the CD player does not operate properly if the correct file extension is not used. If the CD player does not play the MP3-formatted file: Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoGo to the next step.
4Visually inspect the CD-R/RW. Is there any dirt or scratches on the CD-R/RW?YesClean the disc or replace it with an operational CD-R/RW.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)

CD PLAYER DOES NOT PLAY MP3-FORMATTED FILE DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Visually inspect the CD-R/RW. Is there any dirt or scratches on the CD-R/RW?YesClean the disc or replace it with an operational CD-R/RW.
NoGo to the next step.
2Inspect the ID tag version. Is the ID tag correct?YesGo to the next step.
NoWrite the CD-R/RW to the correct ID tag version.
3Inspect the folder and audio file names. Are all the file names input correctly?YesGo to the next step.
NoUse a CD-R/RW with folder and audio file names that are input correctly.
4Inspect the folder and audio file names on the CD-R/RW. Is the encode correct? NOTE: Unreadable characters may be displayed if the incorrect encode is used.YesGo to the next step.
NoUse the correct encode.
5Inspect the number of characters for the folder and audio file names. Is the number of characters within the maximum number of characters?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoInput the folder and audio file names within the maximum number of characters.
NOTE
Unreadable characters may be displayed if the incorrect encode is used.

MP3-FORMATTED FILE FOLDER SELECTION INOPERATIVE/TRACK SEARCH INOPERATIVE DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Visually inspect the CD-R/RW. Is there any dirt or scratch on the CD/R/RW?YesClean the disc or replace it with an operational CD-R/RW.
NoGo to the next step.
2Inspect the LCD. Is the CD (other than MP3 compatible) displayed on the LCD?YesGo to the next step.
NoGo to the NO.9 NO AUDIO SYSTEM ILLUMINATION (Entire audio system).
3Inspect the ID tag version. Is the ID tag correct?YesGo to the next step.
NoWrite the CD-R/RW to the correct ID tag version.
4Is the title text input into the CD-R/RW?YesGo to the next step.
NoInput the title text. NOTE: Do not input the title text using two-byte characters.
5Inspect the folder and audio file names on the CD-R/RW. Is the encode correct?YesGo to the next step.
NoUse the correct encode.
6Inspect the number of characters for the folder and audio file name. Is the number of characters within the maximum number of characters?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoInput the folder and audio file names within the maximum number of characters.
NOTE
Do not input the title text using two-byte characters.

CD PLAYER DOES NOT INDICATE MP3 TITLE TEXT DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Replace with an audio-CD known to be operational. Does the CD player play the audio-CD properly?YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
2Inspect the write format of the recorded data on the CD-R/RW. Is the write format correct?YesGo to the next step.
NoWrite the CD-R/RW to the correct specification.
3Inspect the recorded data in the CD-R/RW. Is any data other than the audio data recorded on the CD-R/RW?YesReplace with a CD-R/RW known to be operational (record audio data only), then inspect the CD player operation. If the CD-R/RW plays: Audio system is normal. Explain to the customer that the CD player does not operate properly if audio data or other data are recorded on the CD-R/RW. If the CD-R/RW does not play: Replace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoGo to the next step.
4Visually inspect the CD-R/RW. Is there any dirt or scratches on the CD-R/RW?YesClean the disc or replace it with an operational CD-R/RW.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)

CD PLAYER DOES NOT PLAY AUDIO DATA (CDDA) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Replace with a CD known to be operational. Does the CD player change the track?YesExplain to the customer that the defective CD or a non-conventional disc cannot be used.
NoGo to the next step.
2Inspect the center panel installation. Does the CD player change the track number on the display when pressing the track up or down button?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoGo to the CONFIRMATION STEP 1: AUDIO PANEL SWITCH CONFIRMATION . Replace the center panel if necessary.

TRACK CHANGE INOPERATIVE DIAGNOSTIC PROCEDURE

No.SymptomPossible DTC
1No radio reception (AM/FM)/No or low volume09: Er20, 09: Er22
2Noise from radio (AM only)09: Er22
3Noise from radio (FM only)09: Er22
4Cannot tune (SEEK does not stop)09: Er20, 09: Er22
5Cannot preset (preset function does not operate)21: Er19
6Reception frequency of radio slips09: Er22

TROUBLESHOOTING INDEX

Scheme 54

Scheme 54: Quick Diagnostic Table (Radio)

CONFIRMATION STEP 1: RECEPTION CONDITION SYMPTOM (EXAMPLE)

SymptomAntenna signal conditionSource
Only a buzzing sound from the speakersThere is no radio station broadcasting. Signals from the antenna to the audio unit are not transmitted.Electric noise caused by the operation of internal circuit from the audio unit itself Atmospheric noise
A buzzing or crunching sound and normal sound produced at the same time from the speakersThough signals are transmitted from the antenna to the audio unit, electrical noise from other sources is greater.Electrical noise caused by the operation of electrical components on the vehicle Electrical noise from high tension wires, transformer substation (factory), electrical feeder line (street car), or motorcycle.
A thumping sound and normal sound produced at the same time from the speakers (FM only)Noise occurs due to radio wave environment at specific places (e.g. in valleys between buildings). Noise varies when the vehicle itself or surrounding vehicles move. (FM only)Interference between direct and reflected waves of FM signals causes noise (Multipass noise).

RECEPTION CONDITION SYMPTOMS

CONFIRMATION STEP 2: ANTENNA SYSTEM SYMPTOM (EXAMPLE)

Possible causeAM reception conditionFM reception condition
Antenna feeder axis, open circuit Antenna feeder plug not attachedNG: No receptionYES: Reception possible. (Sensitivity decreases, but reception is possible under strong electric field.)
Antenna feeder axis (+) to ground (-), open circuitNG: No receptionNG: No reception
Antenna feeder and antenna, poor groundYES: Reception possible (Noise may occur)YES: Reception possible (Sensitivity decreases, but reception is possible under strong electric field.)
Antenna feeder, jack and plug poor connectionNG: No reception (Depending on connection conditions)YES: Reception possible (Depending on connection conditions)

ANTENNA SYSTEM SYMPTOMS

Scheme 55

Scheme 55: CONFIRMATION STEP 3: ANTENNA SYSTEM SIMPLE INSPECTION
  1. Because the antenna system is equipped with a capacitor, the continuity cannot be checked. Therefore proceed to the following simple inspection. Turn the AM radio on. Tune to the frequency with no radio broadcast and listen for a buzzing sound. Turn a hand-held light on and shake it around the antenna rod (around 10-20 mm) NOTE: Use a fluorescent light type for the inspection. Accurate diagnosis cannot be done with a different type of light. If a whirring sound from the speaker synchronized to the work light movement is confirmed, the antenna system is normal.
STEPINSPECTIONACTION
1Turn the audio unit on. Is the LCD indicated correctly?YesGo to Step 3.
NoGo to the next step.
2Measure the voltage at B+ and ACC terminals. Is the voltage normal? Specification With ignition switch ON: 11.5 V or more At idling: 12.5 V or moreYesGo to the next step.
NoFollow the diagnostic procedure for symptom No. 2 (Entire audio system).
3Set the volume between 10 and 15. Is a buzzing sound or voice confirmed?YesGo to the next step.
NoFollow the diagnostic procedure for symptom No. 3 (Entire audio system) or No. 4 (Entire audio system).
4Tune to a local broadcasting station and check the reception condition. Is the reception normal?YesGo to the next step.
NoGo to Step 6.
5Push the PRESET buttons and check the preset conditions. Have preset stations been stored?YesThe system is normal.
NoPreset broadcasting stations.
6Is aftermarket electronic equipment (two-way radio, navigation system, mobile phone, etc.) installed? NOTE: A TV antenna located close to the audio antenna can be the cause of noise. Relocate the TV antenna.YesGo to the next step.
NoGo to Step 8.
7Remove aftermarket electronic equipment. Turn the audio unit on and check the reception condition. Does reception improve?YesThe system is normal. (Explain to the customer that aftermarket electronic equipment is the cause of the noise)
NoGo to the next step.
8Refer to CONFIRMATION STEP 3: ANTENNA SYSTEM SIMPLE INSPECTION , and inspect the antenna system. Is a whirring sound present?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoGo to the next step.
9Inspect the antenna feeder plug connection condition. Is the connection normal?YesGo to the next step.
NoInsert the antenna feeder plug securely.
10Turn the ignition switch to the LOCK position. Measure the continuity between the antenna feeder axis and ground. Is there any continuity?YesReplace the antenna feeder. (See ANTENNA FEEDER LOCATION .)
NoGo to the next step.
11Measure the voltage at audio unit terminal H (24-pin) to verify the antenna amplifier power supply. Is the voltage B+?YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
12Turn the ignition switch to the LOCK position. Inspect the continuity between audio unit terminal H (24-pin) and manual antenna terminal A. Is there any continuity?YesGo to the next step.
NoRepair or replace the wiring harness between the audio unit and the manual antenna (antenna amplifier power supply system), then verify the reception condition. If the reception has improved, troubleshooting is completed. If the reception has not improved, go to the next step.
13Compare the reception with another audio unit on the same model (model/unit) under the same problem conditions. Is the reception equivalent to the customer's unit? NOTE: Due to the following differences, you may sense a difference in reception efficiency. (Vehicle factor) Antenna installation location, height, feeder wiring routing, optional electrical equipment (Audio unit factor) High-tone setting: Decreases effective volume range when signals become weak. (Noise is easy to be conspicuous) Noise restraint setting: Widens effective volume range when signals become weak. (Noise is not conspicuous.)YesThe system is normal. (It is caused by electronic jamming from outside, or inferior broadcasting station signal condition.)
NoReplace audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NOTE
A TV antenna located close to the audio antenna can be the cause of noise. Relocate the TV antenna.
NOTE
Due to the following differences, you may sense a difference in reception efficiency. (Vehicle factor) Antenna installation location, height, feeder wiring routing, optional electrical equipment (Audio unit factor) High-tone setting: Decreases effective volume range when signals become weak. (Noise is easy to be conspicuous) Noise restraint setting: Widens effective volume range when signals become weak. (Noise is not conspicuous.)

RADIO RECEPTION (AM/FM)/NO OR LOW VOLUME DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Tune to a local broadcasting station and check the reception condition. Is the reception normal?YesTune to the correct frequency for the broadcasting station. If not preset, preset it.
NoGo to the next step.
2Inspect the antenna rod condition. Is the antenna rod installed?YesGo to the next step.
NoAdvise the customer to install the antenna rod when the radio is used. (It the antenna rod is not a standard part, replace it.)
3Is aftermarket electronic equipment (two-way radio, navigation system, mobile phone, etc.) installed? NOTE: A TV antenna located close to the audio antenna can be the cause of noise. Relocate the TV antenna.YesGo to the next step.
NoGo to Step 5.
4Remove aftermarket electronic equipment. Turn the audio unit on and check the reception condition. Does reception improve?YesThe system is normal. (Explain to the customer that aftermarket electronic equipment is the cause of the noise)
NoGo to the next step.
5Measure the battery voltage. Is battery voltage normal? Standard With ignition switch ON: 11.5 V or more At idling: 12.5 V or more NOTE: Verify that the battery cables are connected to the terminals securely.YesGo to the next step.
NoCharge the battery. Inspect the charging system, and repair or replace if necessary.
6Does the noise occur only when the vehicle electrical system (e.g. fuel pump) operates? NOTE: Identify the suspect electrical component by disconnecting fuses, turning switches on & off, or disconnecting and connecting connectors. It is easier to use the simulation function on the WDS.YesGo to the next step.
NoGo to Step 8.
7Verify the condition of the power supply and ground of the electric components, and the noise prevention capacitor. Is noise present after the inspection? NOTE: Inspect the following: Power supply to electrical component for voltage drop (compare with battery voltage) Resistance between ground of electrical component and body. (Should be close to 0 ohm) Installation condition of noise prevention capacitor for fuel pump.YesGo to the next step.
NoTroubleshooting completed. NOTE: The audio unit supplies 12 V battery power to the antenna amplifier for AM radio reception in the radio mode. The audio unit cannot receive AM signals without the 12 V battery power to the antenna amplifier. If the AM signals strengthen, the audio unit may receive the signals with noise.
8Inspect the antenna feeder plug connection condition. Is the connection normal?YesGo to the next step.
NoInsert the antenna feeder plug securely.
9Turn the ignition switch to the LOCK position. Measure the continuity between the antenna the feeder axis and ground. Is there any continuity?YesReplace antenna feeder. (See ANTENNA FEEDER LOCATION .)
NoGo to the next step.
10Measure the voltage at audio unit terminal H (24-pin) to verify the antenna amplifier power supply. Is the voltage B+?YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
11Turn the ignition switch to the LOCK position. Inspect the continuity between audio unit terminal H (24-pin) and manual antenna terminal A. Is there any continuity?YesGo to the next step.
NoRepair or replace the wiring harness between the audio unit and the manual antenna (antenna amplifier power supply system), then verify the reception condition. If the reception has improved, troubleshooting is completed. If the reception has not improved, go to the next step.
12Compare the reception with another audio unit on same model (model/unit) under the same problem conditions. Is the reception equivalent to the customer's unit? NOTE: Due to the following differences, you may sense a difference in reception efficiency. (Vehicle factor) Antenna installation location, height, feeder wiring routing, optional electrical equipment (Audio unit factor) High-tone setting: Decreases effective volume range when signals become weak. (Noise is easy to be conspicuous) Noise restraint setting: Widens effective volume range when signals become weak. (Noise is not conspicuous.)YesThe system is normal (It is caused by electronic jamming from outside, or inferior broadcasting station signal condition).
NoGo to the next step.
13Retighten the ground for the antenna and antenna amplifier. Retighten the antenna rod. Is the noise present after retightening?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoTroubleshooting completed.
NOTE
A TV antenna located close to the audio antenna can be the cause of noise. Relocate the TV antenna.
NOTE
Verify that the battery cables are connected to the terminals securely.
NOTE
Identify the suspect electrical component by disconnecting fuses, turning switches on & off, or disconnecting and connecting connectors. It is easier to use the simulation function on the WDS.
NOTE
Inspect the following: Power supply to electrical component for voltage drop (compare with battery voltage) Resistance between ground of electrical component and body. (Should be close to 0 ohm) Installation condition of noise prevention capacitor for fuel pump.
NOTE
The audio unit supplies 12 V battery power to the antenna amplifier for AM radio reception in the radio mode. The audio unit cannot receive AM signals without the 12 V battery power to the antenna amplifier. If the AM signals strengthen, the audio unit may receive the signals with noise.
NOTE
Due to the following differences, you may sense a difference in reception efficiency. (Vehicle factor) Antenna installation location, height, feeder wiring routing, optional electrical equipment (Audio unit factor) High-tone setting: Decreases effective volume range when signals become weak. (Noise is easy to be conspicuous) Noise restraint setting: Widens effective volume range when signals become weak. (Noise is not conspicuous.)

NOISE FROM RADIO (AM ONLY) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Tune to a local broadcasting station and check the reception condition. Is the reception normal?YesTune to the correct frequency for the broadcasting station. If not preset, preset it.
NoGo to the next step.
2Inspect the antenna rod condition. Is the antenna rod installed?YesGo to the next step.
NoAdvise the customer to install the antenna rod when the radio is used. (It the antenna rod is not a standard part, replace it.)
3Is aftermarket electronic equipment (two-way radio, navigation system, mobile phone, etc.) installed?YesGo to the next step.
NoGo to Step 5.
4Remove aftermarket electronic equipment. Turn the audio unit on and check the reception condition. Does the reception improve?YesThe system is normal. (Explain to the customer that the aftermarket electronic equipment is the cause of the noise)
NoGo to the next step.
5Measure the battery voltage. Is the battery voltage normal? Standard With ignition switch ON: 11.5 V or more At idling: 12.5 V or more NOTE: Verify that the battery cables are connected to the terminals securely.YesGo to the next step.
NoCharge the battery. Inspect the charging system, and repair or replace if necessary.
6Does the noise occur only when the vehicle's electrical system (e.g. fuel pump) operates? NOTE: Identify the suspect electrical component by disconnecting fuses, turning switches on & off, or disconnecting and connecting connectors. It is easier to use the simulation function on the WDS.YesGo to the next step.
NoGo to Step 8.
7Verify the condition of the power supply and ground of the electric components, and the noise prevention capacitor. Is the noise present after inspection? NOTE: Inspect the following: Power supply to electrical component for voltage drop (compare with battery voltage) Resistance between ground of electrical component and body. (Should be close to 0 ohm) Installation condition of noise prevention capacitor for fuel pump.YesGo to the next step.
NoTroubleshooting completed.
8Inspect the antenna feeder plug connection condition. Is the connection normal?YesGo to the next step.
NoInsert the antenna feeder plug securely.
9Turn the ignition switch to the LOCK position. Measure the continuity between the antenna feeder axis and ground. Is there any continuity?YesReplace the antenna feeder. (See ANTENNA FEEDER LOCATION .)
NoGo to the next step.
10Turn the ignition switch to the LOCK position. Inspect the continuity between audio unit terminal H (24-pin) and manual antenna terminal A. Is there any continuity?YesGo to the next step.
NoRepair or replace the wiring harness between the audio unit and the manual antenna (antenna amplifier power supply system), then verify the reception condition. If the reception has improved, troubleshooting is completed. If the reception has not improved, go to the next step.
11Measure the voltage at audio unit terminal H (24-pin) to verify the antenna amplifier power supply. Is the voltage B+? NOTE: 12 V is supplied from the audio unit to the antenna amplifier. (In radio mode) Even if the power supply voltage is not supplied, FM reception is possible, however, noise interference occurs more easily.YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
12Compare the reception with another audio unit on the same model (model/unit) under the same problem conditions. Is the reception equivalent to the customer's unit?YesThe system is normal (It is caused by electronic jamming from outside, or inferior broadcasting station signal condition).
NoGo to the next step.
13Retighten the ground for the antenna installation part and antenna amplifier. Retighten the antenna rod. Is the noise present, after retightening? NOTE: When the antenna is not grounded properly, FM noise is likely to be noticed.YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoTroubleshooting completed.
NOTE
Verify that the battery cables are connected to the terminals securely.
NOTE
Identify the suspect electrical component by disconnecting fuses, turning switches on & off, or disconnecting and connecting connectors. It is easier to use the simulation function on the WDS.
NOTE
Inspect the following: Power supply to electrical component for voltage drop (compare with battery voltage) Resistance between ground of electrical component and body. (Should be close to 0 ohm) Installation condition of noise prevention capacitor for fuel pump.
NOTE
12 V is supplied from the audio unit to the antenna amplifier. (In radio mode) Even if the power supply voltage is not supplied, FM reception is possible, however, noise interference occurs more easily.
NOTE
When the antenna is not grounded properly, FM noise is likely to be noticed.

NOISE FROM RADIO (FM ONLY) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Verify that the SEEK switch is normal when the switch is operated. Is it normal?YesGo to the next step.
NoPerform confirmation Step 1: audio panel switch confirmation. Replace the center panel if necessary.
2Inspect the indication on the information display. Does the frequency indication increase or decrease when the SEEK switch is operated?YesGo to the next step.
NoPerform confirmation Step 1: audio panel switch confirmation. Replace the center panel if necessary.
3Manually tune to a local broadcasting station and check the reception condition. Is the reception normal?YesGo to Step 6.
NoGo to the next step.
4Inspect the antenna feeder plug connection condition. Is the connection normal?YesGo to the next step.
NoInsert the antenna feeder plug securely.
5Turn the ignition switch to the LOCK position. Measure the continuity between the antenna feeder axis and ground. Is there any continuity?YesReplace antenna feeder. (See ANTENNA FEEDER LOCATION .)
NoGo to the next step.
6Turn the ignition switch to the LOCK position. Inspect the continuity between audio unit terminal H (24-pin) and manual antenna terminal A. Is there any continuity?YesGo to the next step.
NoRepair or replace the wiring harness between the audio unit and the manual antenna (antenna amplifier power supply system), then verify the reception condition. If the reception has improved, troubleshooting is completed. If the reception has not improved, go to the next step.
7Measure the voltage at audio unit terminal H (24-pin) to verify the antenna amplifier power supply. Is the voltage B+?YesGo to the next step.
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
8Check if the number of broadcasting stations changes depending on time and place. Does it change?YesThe system is normal. (Explain to customer that SEEK sometimes does not stop depending on the signal reception condition.) NOTE: Signals tend to reach longer distances at night. (It is conspicuous in AM signals, several audio functions may stop due to foreign broadcasting station or noise.) Though the audio system restrains sensitivity of SEEK and SCAN functions at night, the audio system may select broadcasting stations other than those desired when signals are considerably strong. This function is linked to the parking light. When the parking light or the headlights are turned on, SEEK and SCAN may not function for weak signals.
NoReplace audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NOTE
Signals tend to reach longer distances at night. (It is conspicuous in AM signals, several audio functions may stop due to foreign broadcasting station or noise.) Though the audio system restrains sensitivity of SEEK and SCAN functions at night, the audio system may select broadcasting stations other than those desired when signals are considerably strong. This function is linked to the parking light. When the parking light or the headlights are turned on, SEEK and SCAN may not function for weak signals.

CANNOT TUNE (SEEK DOES NOT STOP) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Tune to the desired station and press channel preset button 1 for about 2 s to store it. Repeat the above for other stations using channel preset buttons 2 to 5. Press channel preset button 1 to 6 one by one. Are the stored stations present?YesGo to the next step.
NoGo to Step 3.
2Turn the ignition switch to the LOCK position, and then to ACC. Check if the preset stations are stored by pressing the preset buttons. Are the stations stored?YesThe system is normal. (Explain preset procedure to customer using Owner's Manual)
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
3Remove the center panel from the audio unit, and reinstall the center panel to the audio unit to check the connector connections. Turn the audio power switch on. Press the POWER button and simultaneously pull up the CLOCK switch at same time for approximately 1 s to enter the system to switch to the check mode. Press all buttons and check if a buzzing sound occur. Are all the buttons normal?YesReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NoReplace the center panel. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .)

CANNOT PRESET (PRESET FUNCTION DOES NOT OPERATE) DIAGNOSTIC PROCEDURE

STEPINSPECTIONACTION
1Operate the SEEK switch and check if the desired broadcasting station is tuned. Is it normal?YesGo to Step 3.
NoGo to the next step.
2Check if another broadcasting station is received at a certain location when the indication of the reception frequency remains. Are other station received? NOTE: While receiving a weak signal from one broadcasting station and approaching a broadcasting antenna which emits a strong signal, broadcasting from the strong signal is sometimes received.YesGo to the next step.
NoReplace audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
3Compare the reception with another audio unit on the same model (model/unit) under the same problem conditions. Is the reception equivalent to the customer's unit?YesTroubleshooting completed (Audio unit is normal).
NoReplace the audio unit. (See CENTER PANEL UNIT REMOVAL/INSTALLATION .) (See CENTER PANEL UNIT DISASSEMBLY/ASSEMBLY .) (See AUDIO UNIT DISASSEMBLY/ASSEMBLY .)
NOTE
While receiving a weak signal from one broadcasting station and approaching a broadcasting antenna which emits a strong signal, broadcasting from the strong signal is sometimes received.

RECEPTION FREQUENCY OF RADIO SLIPS DIAGNOSTIC PROCEDURE

Scheme 56

Scheme 56: Multipath Noise
  1. Signals from an FM transmitter are high frequency and similar to beams of light because they do not bend around corners, but they do reflect. Since FM signals can be reflected by obstructions, it is possible to receive both the direct signal and the reflected signal at the same time. This causes a slight delay in reception and may be heard as a broken sound or a distortion.

Scheme 57

Scheme 57: Flutter/Skip Noise
  1. Signals become weak in valleys between mountains, tall buildings, and other obstacles. When the vehicle passes through such an area, the reception conditions may change suddenly, resulting in annoying noise.

DTC TABLE [AUDIO SYSTEM]

Screen displayDetection conditionPossible cause/inspection
DTC (When starting on-board diagnostic test function)
03: Er01CD player cannot implement insert and eject commands.CD player malfunction
03: Er02Cannot change tracks.CD player malfunction
03: Er07CD reading error.Defective CD (scratches or dirt) CD player malfunction
03: Er10CD player does not operate.Malfunction of connectors between base unit and CD player CD player malfunction
05: Er01CD changer (external) cannot implement insert, eject, and disc change commands.Defective CD (curved, broken or foreign material stuck/attached, etc.) CD changer (external) malfunction
05: Er07CD reading error.Defective CD (curved, broken or foreign material stuck/attached, etc.) CD changer (external) malfunction
05: Er10CD changer (external) does not operate.Defective CD (curved, broken or foreign material stuck/attached, etc.) CD changer (external) malfunction
06: Er01CD changer cannot implement insert, eject, and disc change commands.Defective CD (curved, broken or foreign material stuck/attached, etc.) CD changer malfunction
06: Er02Cannot change tracks.Defective CD (curved, broken or foreign material stuck/attached, etc.) CD changer malfunction
06: Er07CD reading error.Defective CD (curved, broken or foreign material stuck/attached, etc.) CD changer malfunction
06: Er10CD changer does not operate.Malfunction of connectors between base unit and CD changer CD changer malfunction
07: Er01MD player cannot implement insert and eject commands.MD player malfunction
07: Er02Cannot change tracks.MD player malfunction
07: Er07MD reading error.Defective MD
07: Er08Blank unrecorded MD is inserted.Defective MD
07: Er10MD player does not operate.Malfunction of connectors between base unit and MD player MD player malfunction
09: Er20Audio system does not operate.Voltage at base unit is low.
09: Er21Broken sound/No soundInspect the audio system operation according to vehicle condition.
09: Er22No radio receptionInspect the radio operation according to vehicle condition.
10: Er01MP3 applicable CD player cannot implement insert and eject commands.MP3 applicable CD player malfunction
10: Er02Cannot change tracks.MP3 applicable CD player malfunction
10: Er07MP3 CD reading error.Incorrect format CD
10: Er10MP3 applicable CD player does not operate.Malfunction of connectors between base unit and MP3 applicable CD player MP3 applicable CD player malfunction
11: Er01SSI bus communication errorPoor connection of the connectors Radio unit malfunction Sirius unit malfunction
11: Er03Poor connection of antennaPoor connection of antenna connector
11: Er10Radio system does not operate.Malfunction of connectors between base unit and Sirius unit Sirius unit malfunction
21: Er17Incorrect combination (base unit and center panel)Install the correct base unit or the center panel.
21: Er18
21: Er19Communication error between base unit and center panelMalfunction of connectors between base unit and center panel
22: Er01MP3 applicable CD changer cannot implement insert, eject, and disc change commands.Defective CD (curved, broken or foreign material stuck/attached, etc.) MP3 applicable CD changer malfunction
22: Er02Cannot change tracks.Defective CD (curved, broken or foreign material stuck/attached, etc.) MP3 applicable CD changer malfunction
22: Er07CD reading error.Defective CD (curved, broken or foreign material stuck/attached, etc.) MP3 applicable CD changer malfunction
22: Er10MP3 applicable CD changer does not operate.Malfunction of connectors between base unit and MP3 applicable CD changer MP3 applicable CD changer malfunction
No ErrNo DTCs storedNo DTCs stored

DTC REFERENCE TABLE (AUDIO SYSTEM)