SYMPTOM TROUBLESHOOTING CHART [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]
| NO. | TROUBLESHOOTING ITEM | ACTION |
|---|---|---|
| 1 | Door glass does not operate even through various operation are performed | (See «NO. 1 UNABLE TO COMMUNICATE WITH GENERIC ELECTRONIC MODULE (GEM) [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]» ). |
| 2 | Door glass does not operate using the keyless transmitter | (See «NO. 2 DOOR GLASS DOES NOT OPERATE USING THE KEYLESS TRANSMITTER [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]» ). |
| 3 | Door glass does not operate using the request switch | (See «NO. 3 DOOR GLASS DOES NOT OPERATE USING THE REQUEST SWITCH [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]» ). |
| 4 | Passenger door glass do not operate | (See «NO. 4 PASSENGER DOOR GLASS DOES NOT OPERATE [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]» ). |
| 5 | Door glass stops before fully opening/closing | (See «NO. 5 DOOR GLASS STOPS BEFORE FULLY OPENING/CLOSING [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]» ). |
| 6 | Door glass reverse before it fully opens | (See «NO. 6 DOOR GLASS REVERSES BEFORE IT FULLY OPENS [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]» ). |
| 7 | Driver and passenger door glasses operate accidentally | (See «NO. 7 DRIVER AND PASSENGER DOOR GLASSES OPERATE ACCIDENTALLY [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]» ). |
| 8 | Passenger door glass operates accidentally | (See «NO. 8 PASSENGER DOOR GLASS OPERATES ACCIDENTALLY [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]» ). |
SYMPTOM TROUBLESHOOTING CHART
Scheme 10
![Scheme 10: QUICK DIAGNOSTIC CHART [POWER WINDOW SYSTEMS (EXTERIOR OPEN/CLOSE FUNCTION)]](https://i.diagnostdata.com/repair/dc/dc338e9246fbddf7c8043b75cc162b55923decf3f9ee27d91ee989aa5d553101.webp)
Note. The exterior open/close function does not operate when the following conditions are met. Any door or liftgate is open. The key is inserted in the steering lock. The start knob is not in the LOCK position. The auto-open/close function (the exterior open/close function) does not operate if the power window initialization procedure has been reset. Depending on the temperature and battery conditions, the window may reverse on rare occasions.
Diagnostic Procedure
| Step | Inspection | Action | |
|---|---|---|---|
| 1 | Inspect the operation of the door glass by operating the power window main switch. Is the manual operation normal? | Yes | Go to the next step. |
| No | Inspect the following parts, and repair or replace. Power window main switch (See «POWER WINDOW MAIN SWITCH INSPECTION» ). Power window motor (See «POWER WINDOW MOTOR INSPECTION» ). Battery (low voltage) | ||
| 2 | Inspect the operation of the door glass by operating the power window main switch. Does the door glass operate in auto? | Yes | Go to the next step. |
| No | Perform the power window initialization procedure. (See «POWER WINDOW INITIALIZATION PROCEDURE» ). | ||
| 3 | Does the door lock/unlock normally? | Yes | Inspect the wiring harness between the power window main switch and the BCM. If there is any malfunction, repair or replace the applicable part. |
| No | Replace the BCM. (See BODY CONTROL MODULE (BCM) REMOVAL/INSTALLATION ). | ||
DIAGNOSTIC PROCEDURE
| Step | Inspection | Action | |
|---|---|---|---|
| 1 | Inspect the door lock/unlock operation using the transmitter. Does it operate normally? | Yes | Inspect the following parts, and repair or replace. BCM (See BODY CONTROL MODULE (BCM) INSPECTION ). Keyless control module (Vehicles with advanced keyless system) (See «KEYLESS CONTROL MODULE INSPECTION [ADVANCED KEYLESS SYSTEM]» ). |
| No | Go to the next step. | ||
| 2 | Inspect the open/close condition of the doors and the liftgate. Is the reason why they do not lock/unlock because a door or the liftgate is open? | Yes | System is normal (Does not operate when a door or the liftgate is open). |
| No | Go to the next step. | ||
| 3 | Verify whether the key is in the steering lock. Is the reason why they do not lock/unlock because the key is inserted in the steering lock? | Yes | System is normal (Does not operate when the key is inserted in the steering wheel lock) |
| No | Go to the next step. | ||
| 4 | When the lock/unlock operation does not operate for reasons other than the above Steps 2 and 3. | Yes | Inspect the following parts, and repair or replace. Keyless control module (See «KEYLESS CONTROL MODULE INSPECTION [ADVANCED KEYLESS SYSTEM]» ) Wiring harness between keyless control module and BCM. |
| No | Reinspect for malfunction recurrence. If the malfunction is not corrected, repeat the procedure from Step 1. | ||
DIAGNOSTIC PROCEDURE
| Step | Inspection | Action | |
|---|---|---|---|
| 1 | Verify the door lock/unlock operation by operating the request switch. Does it operate normally? | Yes | Inspect the following parts, and repair or replace. Keyless control module (See «KEYLESS CONTROL MODULE INSPECTION [ADVANCED KEYLESS SYSTEM]» ). BCM (See BODY CONTROL MODULE (BCM) INSPECTION ). |
| No | Go to the next step. | ||
| 2 | Verify the open/close condition of the doors and the liftgate. Is the reason why they do not lock/unlock because a door or the liftgate is open? | Yes | The system is normal (When any door or the liftgate is open, the system does not operate). |
| No | Go to the next step. | ||
| 3 | Verify the start knob position, or if the key is in the steering lock. Is the reason why the door lock/unlock does not operate because the start knob is in a position other than LOCK, or the key is inserted? | Yes | The system is normal (When the start knob is in a position other than LOCK, or the key is inserted in the steering lock, the system does not operate). |
| No | Go to the next step. | ||
| 4 | The door lock/unlock does not operate for reasons other than Steps 2 and 3 above. | Yes | Inspect the following parts, and repair or replace. Keyless control module (See «KEYLESS CONTROL MODULE INSPECTION [ADVANCED KEYLESS SYSTEM]» ). Wiring harness between the request switch and the keyless control module. |
| No | Reinspect for malfunction recurrence. If the malfunction is not corrected, repeat the procedure from Step 1. | ||
DIAGNOSTIC PROCEDURE
| Step | Inspection | Action | |
|---|---|---|---|
| 1 | Inspect the door glass operation by operating the power window subswitch (passenger side). Does it operate normally? | Yes | Go to the next step. |
| No | Inspect the following parts, and repair or replace. Power window subswitch (passenger side) (See «POWER WINDOW SUBSWITCH INSPECTION» ). Power window motor (See «POWER WINDOW MOTOR INSPECTION» ). Battery (low voltage) | ||
| 2 | Inspect the door glass operation by operating the power window subswitch (passenger side). Does it operate in auto? | Yes | Inspect the wiring harness between the power window main switch and the power window subswitch (passenger side). If there is any malfunction, repair or replace the applicable part. |
| No | Perform the power window initialization procedure. (See «POWER WINDOW INITIALIZATION PROCEDURE» ). | ||
DIAGNOSTIC PROCEDURE
| Step | Inspection | Action | |
|---|---|---|---|
| 1 | Operate the door glass in auto/manual by operating the power window main switch/power window subswitch (passenger side). Does the door glass stop before fully opening/closing using either operation? | Yes | Inspect the following parts, and repair or replace. Power window main switch (See «POWER WINDOW MAIN SWITCH INSPECTION» ). Power window subswitch (passenger side) (See «POWER WINDOW SUBSWITCH INSPECTION» ). Power window motor) (See «POWER WINDOW MOTOR INSPECTION» ). Battery (low voltage) Door glass (Installation condition) |
| No | Go to the next step. | ||
| 2 | Inspect the operation of the door glass by repeating Step 1 above. Does the door glass stop before fully opening/closing while in auto operation? | Yes | Perform the power window initialization procedure. (See «POWER WINDOW INITIALIZATION PROCEDURE» ). |
| No | Go to the next step. | ||
| 3 | Open the door glass by operating the transmitter. Does the door glass stop before fully opening? | Yes | Inspect the following parts, and repair or replace. Keyless control module (Vehicles with advanced keyless system) (See «KEYLESS CONTROL MODULE INSPECTION [ADVANCED KEYLESS SYSTEM]» ). BCM (See BODY CONTROL MODULE (BCM) INSPECTION ). |
| No | Go to the next step. | ||
| 4 | Close the door glass by operating the transmitter. Does the door glass stop before fully closing? | Yes | Inspect the following parts, and repair or replace. Keyless control module (Vehicle with advanced keyless system) (See «KEYLESS CONTROL MODULE INSPECTION [ADVANCED KEYLESS SYSTEM]» ). BCM (See BODY CONTROL MODULE (BCM) INSPECTION ). Keyless entry system signal reception error (outside operation area, radio signal interference) |
| No | Reinspect for malfunction recurrence. If the malfunction is not corrected, repeat the procedure from Step 1. | ||
DIAGNOSTIC PROCEDURE
| Step | INSPECTION | ACTION | |
|---|---|---|---|
| 1 | By operating a power window main switch / power window subswitch (passenger side), operate the door glass. Does the door glass mis-reverse? | Yes | Inspect the power window motor and repair or replace it. (See «POWER WINDOW MOTOR INSPECTION» ). |
| No | Inspect the following parts and repair or replace them. Power window motor (See «POWER WINDOW MOTOR INSPECTION» ). Battery (brownout) Door glass (improper installation) NOTE: Depending on the temperature, battery, and voltage condition, the door glass may mis-reverse. | ||
| NOTE |
|---|
| Depending on the temperature, battery, and voltage condition, the door glass may mis-reverse. |
DIAGNOSTIC PROCEDURE
| STEP | INSPECTION | ACTION | |
|---|---|---|---|
| 1 | Inspect if malfunction is in operating by transmitter | Yes | Inspect the transmitter. |
| No | With keyless entry system Go to Step 3. With advanced keyless system Go to the next step. | ||
| 2 | Inspect if malfunction is in operating by request switch | Yes | Inspect the following parts and repair or replace. Request switch (See «REQUEST SWITCH INSPECTION [ADVANCED KEYLESS SYSTEM]» ). Wiring harness between request switch and keyless control module |
| No | Go to the next step. | ||
| 3 | Inspect if malfunction is in operating power window main switch | Yes | Inspect power window main switch (See «POWER WINDOW MAIN SWITCH INSPECTION» ). |
| No | Go to the next step. | ||
| 4 | Inspect if malfunction is in without operating Step 1 to 3 | Yes | Inspect the following parts and repair or replace Power window subswitch (passenger side) (See «POWER WINDOW SUBSWITCH INSPECTION» ). BCM (See BODY CONTROL MODULE (BCM) INSPECTION ). Wiring harness between power window subswitch (passenger side) and power window main switch |
| No | Reinspect for malfunction recurrence. If the malfunction is not corrected, repeat the procedure from Step 1. | ||
DIAGNOSTIC PROCEDURE
| ACTION |
|---|
| Inspect the power window subswitch of the passenger door glass and repair or replace (See «POWER WINDOW SUBSWITCH INSPECTION» ). |
DIAGNOSTIC PROCEDURE