Lexus Enform System (Diagnostics & Circuit Tests): Other Lexus ES XV60

SYSTEM DIAGRAM [06/2012 - ]

HINT

Refer to following systems for details of system diagram for LEXUS ENFORM System.

1. Navigation System. Refer to «SYSTEM DIAGRAM [06/2012 - ]»(ref-598681-S31547070612014021400000)
2. Safety Connect System. Refer to «SYSTEM DIAGRAM [06/2012 - ]»(ref-598480-S06554931272014021400000)

Scheme 343

Scheme 344

1. MOST NETWORK COMMUNICATION LINE
2. OTHER

TERMINALS OF ECU [06/2012 - ]

1. DCM (TELEMATICS TRANSCEIVER)
2. MULTI-MEDIA MODULE RECEIVER ASSEMBLY

PROCEDURE

1. CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible. RESULT Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B HINT: It is important to check the cellular phone compatibility charts carefully: Some apps may only work on cellular phones. Some apps may only work when paired to a vehicle. Some cellular phones do not support all features. B --> RECOMMEND COMPATIBLE CELLULAR PHONE A: Go to next step
2. CONFIRM CELLULAR PHONE SIGNAL A 3G or higher connection is required for proper Apps functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Enform services.) NEXT: Go to next step
3. CONFIRM THE APPS IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE Turn the cellular phone on. Check that the Apps has been downloaded. RESULT Result Proceed to Apps has not been downloaded. A Apps has been downloaded. B B --> See step 5 A: Go to next step
4. DOWNLOAD APPS Download the Apps. RESULT Result Proceed to Apps downloaded successfully. A Apps did not download successfully. B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Apps or resetting the customer's cellular phone. B --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A: Go to next step
5. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE Start the Apps on the customer's cellular phone. Sign out of the account (if currently signed in). Sign in using the customer's account information. RESULT Result Proceed to Sign in to Apps is successful. A Sign in to Apps is not successful. B HINT: The purpose of signing out of the account and then signing back in is to ensure that the correct account is used. B --> See step 9 A: Go to next step
6. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
7. CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT) Start the Apps on the customer's cellular phone. Sign out of the customer's account (if currently signed in). Sign in using a known good Enform account (e.g. dealer demo account). RESULT Result Proceed to Sign in using known good account is successful. A Sign in using known good account is not successful. B HINT: The purpose of signing out of the account and then signing back in is to ensure that the correct account is used. Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone. If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit www.lexus.com/Enform or contact Enform customer support for account status verification. B --> See step 8 A --> CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)
8. CONFIRM ENFORM SERVICES ARE AVAILABLE Start the Apps on a known good cellular phone. Sign out of the account (if currently signed in). Sign in using a known good Enform account (e.g. dealer demo account). RESULT Result Proceed to Sign in to Apps is successful. A Sign in to Apps is not successful. B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone. B --> ENFORM SERVICES ARE CURRENTLY UNAVAILABLE A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
9. CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Sign in to the Apps on the customer's cellular phone. Start a search apps (e.g. Bing) within the Apps. Check that a search can be made. RESULT Result Proceed to Apps search is successful. A Apps search is not successful. B B --> See step 10 A --> See step 12
10. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
11. CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE Sign in to the Apps on a known good cellular phone. Start a search apps (e.g. Bing) within the Apps. Check that a search can be made. RESULT Result Proceed to Apps search is successful. A Apps search is not successful. B HINT: Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone. B --> RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
12. PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to «PROBLEM SYMPTOMS TABLE [06/2012 - ]»(ref-598691-S23009099992014021400000)

1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible. RESULT Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B HINT: It is important to check the cellular phone compatibility charts carefully: Some apps may only work on cellular phones. Some apps may only work when paired to a vehicle. Some cellular phones do not support all features. B --> RECOMMEND COMPATIBLE CELLULAR PHONE A: Go to next step
2. CONFIRM CELLULAR PHONE SIGNAL A 3G or higher connection is required for proper Apps functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Enform services.) NEXT: Go to next step
3. CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE Pair the customer's cellular phone to the vehicle. RESULT Result Proceed to Cellular phone is not successfully paired. A Cellular phone is successfully paired. B B --> See step 5 A: Go to next step
4. CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE Check that a known good cellular phone can be paired to the customer's vehicle. RESULT Result Proceed to Cellular phone is successfully paired. A Cellular phone is not successfully paired. B HINT: For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website. B --> See step 12 A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
5. CHECK APPS FUNCTION WHEN PAIRED Proceed to the appropriate section based on the customer concern in the table below. RESULT Result Proceed to Head unit data Apps (e.g. internet search) do not function properly. A Head unit internet radio Apps do not function properly. B HINT: This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle. B --> See step 9 A: Go to next step
6. CHECK DATA APPS FUNCTION ON THE HEAD UNIT Make sure that the customer's cellular phone is paired with the vehicle. Start an internet search Apps on the head unit. Check if a search can be made. RESULT Result Proceed to Head unit data Apps does not function properly. A Head unit data Apps functions properly. B B --> END (NO PROBLEM WAS FOUND) A: Go to next step
7. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
8. CHECK ENFORM SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE Make sure that a known good cellular phone is paired with the vehicle. Start an internet search Apps on the head unit. Check if a search can be made. RESULT Result Proceed to Head unit data Apps functions properly. A Head unit data Apps does not function properly. B HINT: For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website. B --> See step 12 A --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
9. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE Make sure that the customer's cellular phone is paired with the vehicle. Start an internet radio Apps on the head unit. Check that the audio can be heard through the vehicle's speakers. RESULT Result Proceed to Head unit internet radio apps does not function properly. A Head unit internet radio apps functions properly. B B --> END (NO PROBLEM WAS FOUND) A: Go to next step
10. RECORD ERROR MESSAGES IF PRESENT NEXT: Go to next step
11. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE Make sure that a known good cellular phone is paired with the vehicle. Start an internet radio Apps on the head unit. Check that the audio can be heard through the speakers. RESULT Result Proceed to Head unit internet radio Apps does not function properly using a known good phone. A Head unit internet radio Apps functions properly using known good phone. B HINT: For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website. B --> RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN A: Go to next step
12. PERFORM APPS RESET PROCEDURE Perform Apps reset procedure. Refer to «OPERATION CHECK [06/2012 - ]»(ref-598691-S10313805092014021400000) . RESULT Result Proceed to The problem symptom has been repaired. A The problem symptom has not been repaired. B B --> See step 13 A --> END
13. PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to «PROBLEM SYMPTOMS TABLE [06/2012 - ]»(ref-598691-S23009099992014021400000)