Audio System Error Codes
The audio system can display a few error codes when some problems are detected with the XM radio, the audio disc player and the audio disc. This is not a complete list of audio error codes. Refer to symptom troubleshooting.
| Error Code Displayed | Possible Cause | Solution |
|---|---|---|
| Bad Disc Please Check Owners Manual | There is a problem with the disc player. A common problem is paper disc labels coming off the disc while in the player. | Try to eject the disc and try another one. If there is still a problem, REPLACE THE AUDIO-NAVIGATION UNIT . |
| Heat Error | Disc player is hot. This can happen if the vehicle is parked out in the hot sun all day. | Park the vehicle in a cooler place for a while and try the disc player again. If the error code is still present, try another disc. If the error code is still present, REPLACE THE AUDIO-NAVIGATION UNIT . |
| Unsupported | Track/File format not supported. | Current track is skipped. The next supported track of file plays automatically. Verify that CD, CD-R, or CD-RW file names end in CD-DA or WAV. Verify that CD, CD-R, or CD-RW with compressed music formats end in MP3 or WMA. Other file formats like iTunes or Ogg are not recognized. WMA files may have (DRM) copy protection and cannot be read. |
| Unplayable File | ||
| Check Disc | CD label jammed in the mechanism. CD eject mechanism or motor is inoperative. CD spindle motor won't spin up the CD. | Press the EJECT button and hold it for 5 seconds. If the CD does not eject, try again. If the CD still won't eject, go to AUDIO DISC DOES NOT EJECT TROUBLESHOOTING . |
| Mech Error |
| Error Code Displayed | Possible Cause | Solution |
|---|---|---|
| Loading | XM radio is acquiring audio or program information. | Wait until the XM radio receives the information. |
| Channel Off Air | XM channel not in service. | Try another XM channel. |
| No Signal | Loss of signal. | Both terrestrial and satellite antennas have lost the signal. Park the vehicle outside with a clear view of the southern horizon. |
| Check Antenna | XM antenna error. | Go to ERROR CODE: CHECK ANTENNA IS DISPLAYED TROUBLESHOOTING . |
Note. Do these checks with the vehicle parked outside with a clear view of the southern horizon.
| Error Code Displayed | Possible Cause | Solution |
|---|---|---|
| BAD DISC PLEASE CHECK OWNERS MANUAL PUSH EJECT | There is a problem with the disc player. A common problem is paper disc labels coming off the disc while in the player. | Try to eject the disc and try another one. If there is still a problem, replace the audio unit. Refer to AUDIO UNIT REMOVAL AND INSTALLATION (WITH DISPLAY AUDIO) , AUDIO UNIT REMOVAL AND INSTALLATION (WITH PREMIUM AUDIO) , AUDIO UNIT REMOVAL AND INSTALLATION (WITH SWITCH PANEL WITHOUT PREMIUM AUDIO) or AUDIO UNIT REMOVAL AND INSTALLATION (WITHOUT PREMIUM AUDIO AND SWITCH PANEL) . |
| HEAT ERROR | Disc player is hot. This can happen if the vehicle is parked out in the hot sun all day. | Park the vehicle in a cooler place for a while and try the disc player again. If the error code is still present, try another disc. If the error code is still present, replace the audio unit. Refer to AUDIO UNIT REMOVAL AND INSTALLATION (WITH DISPLAY AUDIO) , AUDIO UNIT REMOVAL AND INSTALLATION (WITH PREMIUM AUDIO) , AUDIO UNIT REMOVAL AND INSTALLATION (WITH SWITCH PANEL WITHOUT PREMIUM AUDIO) or AUDIO UNIT REMOVAL AND INSTALLATION (WITHOUT PREMIUM AUDIO AND SWITCH PANEL) . |
| UNPLAYABLE FILE | Track/File format not supported. | Current track is skipped. The next supported track of file plays automatically. Verify that CD, CD-R, or CD-RW file names end in CD-DA or WAV. Verify that CD, CD-R, or CD-RW with compressed music formats end in MP3 or WMA. Other file formats like iTunes or Ogg are not recognized. WMA files may have (DRM) copy protection and cannot be read. |
| CHECK DISC | CD label jammed in the mechanism. CD eject mechanism or motor is inoperative. CD spindle motor won't spin up the CD. | Press the EJECT button and hold it for 5 seconds. If the CD does not eject, try again. If the CD still won't eject, go to AUDIO DISC DOES NOT EJECT TROUBLESHOOTING . |
| MECH ERROR |
How to Obtain the Audio Unit Serial Number
The audio-navigation unit (with navigation) does not support this function.
Note. This procedure can only be done after the power has been disconnected and reconnected to the audio unit, and the audio unit displays Push and hold POWER for more than two seconds to start. when the audio unit is turned on.
Scheme 902
- Turn the ignition switch to ON (II).
- Make sure the audio unit is turned off.
- Use the INFO button on the steering wheel to select the screen that displays Audio Off.
- Press and hold the preset No. 1 and No. 6 buttons.
- While holding the buttons, press the POWER button.
- Release the buttons, and displays an 8-digit serial number.
- Use all 8 numbers as the serial number when using the Interactive Network (iN) to retrieve the 5-digit anti-theft code.
- To end the function, turn the audio system off, or turn the ignition switch to LOCK (0).
How to Check the Audio System Condition
The audio-navigation unit (with navigation) does not support this diagnosis.
The audio system has a self-diagnostic function to help find problems with the audio system. To run the self-diagnostic function, do the following
Note. CHECK THE VEHICLE BATTERY CONDITION FIRST . Not all self-diagnostic functions appear on all models. There may be other self-diagnostic functions that are for factory use only. The self-diagnostic function does not find every problem with the audio system.
Scheme 903
- Turn the ignition switch to ON (II).
- Make sure the audio unit is turned off.
- Press and hold the preset No. 1 and No. 6 buttons.
- While holding the buttons, press the POWER button.
- Release the buttons, and the self-diagnosis begins.
- When you are in the self-diagnostic mode, pressing a preset button starts the diagnostic mode that is assigned to that preset button. To exit this mode, go to step 7. Once you exit this test, you must start again at step 1 . No. 2 button: Audio button, knob, and audio remote switch detection mode No. 3 button*: Entire LCD lighting/light-out mode No. 4 button: Duty indication mode (for the Illumination dim) No. 5 button: Vehicle speed pulse (VSP) indication mode FM button or AM button (Press and hold 5 sec): Reception level indication mode *: Without multi-information display
- To end the self-diagnostic mode, turn the audio system off, or turn the ignition switch to LOCK (0).
This test checks allows you to manually check all the audio switch panel buttons and knobs, and the audio remote switch buttons. When the button, the knob, or the switch is properly detected, the name or value of the input appears on the display.
Note. The POWER button does not support this diagnosis. The Display/Information button and the MENU button on the audio remote switch are not supported with this diagnosis.
This diagnostic screen checks for segments that may be dead (off) or stuck on.
Note. The multi-information display unit does not support this diagnosis.
All the display segments should be on. If any segments are dead (off), replace the audio switch panel. With all the segments on, press the No. 3 button a second time. The entire display must turn black. If any segments are stuck on, replace the audio switch panel. Refer to AUDIO UNIT REMOVAL AND INSTALLATION (WITH DISPLAY AUDIO) , AUDIO UNIT REMOVAL AND INSTALLATION (WITH PREMIUM AUDIO) , AUDIO UNIT REMOVAL AND INSTALLATION (WITH SWITCH PANEL WITHOUT PREMIUM AUDIO) or AUDIO UNIT REMOVAL AND INSTALLATION (WITHOUT PREMIUM AUDIO AND SWITCH PANEL) .
Scheme 904
This diagnostic screen checks the gauge illumination input.
With the headlights on, use the dimmer knob to dim and brighten the gauge. You should see the value change from 1 (max low) to 22 (max high). If it does not change, go to display does not dim or brighten with dimmer troubleshooting; with multi-information display, refer to display Does Not Dim Or Brighten With Dimmer Troubleshooting (With Multi-Information Display) . Refer to Display Does Not Dim Or Brighten With Dimmer (Without Multi-Information Display) without multi-information display.
| Display Message | State | Remarks |
|---|---|---|
| A-Diag 22 | Headlights switch is in parking light position and dashlight brightness is max high. | With multi-information display |
| DIAG ILM 100.00 22 | Headlights switch is in parking light position and dashlight brightness is max high. | Without multi-information display |
| A-Diag - (1) | Headlights switch is in parking light position and dashlight brightness is max low. | With multi-information display |
| DIAG ILM | Headlights switch is in parking light position and dashlight brightness is max low. | Without multi-information display |
| (1) The display screen is black when the dashlight brightness is max low. | ||
| (1) | The display screen is black when the dashlight brightness is max low. |
This diagnostic screen checks that the audio unit is receiving the VSP indication.
When you test drive the vehicle, the VSP indicates the vehicle speed in km/h.
| Display Message | State | Remarks |
|---|---|---|
| A-Diag VSP 0 | When the vehicle is stopped. | With multi-information display |
| DIAG VSP 0KM | When the vehicle is stopped. | Without multi-information display |
This diagnostic screen checks the audio unit's reception level in decibels (dB). This level then can be used in the diagnosis of audio unit reception quality.
| Display Message | State | Remarks |
|---|---|---|
| A-Diag 0 12.3 | Radio reception level is 12.3 dB [antenna power supply (SWD +B) is on]. | With multi-information display |
| DIAG 12.3 | Radio reception level is 12.3 dB [antenna power supply (SWD +B) is on]. | Without multi-information display |
| A-Diag 103.5 | Radio frequency is 103.5 MHz. | With multi-information display |
| DIAG 103.5 | Radio frequency is 103.5 MHz. | Without multi-information display |
| A-Diag A | Antenna power supply (SWD +B) is off. | With multi-information display |
| DIAG A.SEL | Antenna power supply (SWD +B) is off. | Without multi-information display |
Preparation
- Park the vehicle outside in a good location away from tall buildings, mountains, high-voltage power line or any other object that may interfere with reception.
- Tune to a powerful local FM radio station then write down the radio station number.
- Tune to a powerful local AM radio station then write down the radio station number.
- Enter the reception level indication mode in the self-diagnostic function.
- Tune to the FM radio station you wrote down in Preparation using the TUNING button, and note the decibel level of that station when you release the button.
- Press and release the SETUP button to turn the AM/FM antenna amplifier off.
- Note the decibel level of that station with the AM/FM antenna amplifier off.
- Press and release the SETUP button to turn the AM/FM antenna amplifier back on.
- Press and hold the AM button for more than 5 seconds to enter the AM reception mode.
- Tune to the AM radio station you wrote down in preparation using the TUNING button, and note the decibel level of that station.
- Press and release the SETUP button to turn the AM/FM antenna amplifier off.
- Note the decibel level of that station with the AM/FM antenna amplifier off.
- Press and release the SETUP button to turn the AM/FM antenna amplifier back on.
- To end the self-diagnostic mode, turn the audio system off, or turn the ignition switch to LOCK (0).
- Compare your results to a known-good, (make sure it is the same year and trim level) in the same location and direction, and under the same environmental conditions. If the reception level is within 10 % of the known-good vehicle, no repair is needed at this time. If the reception level is at least 10 % less than the known good vehicle, go to «POOR AM OR FM RADIO RECEPTION OR INTERFERENCE TROUBLESHOOTING»(ref-614115-S31596056152014050700000) .
Speaker Check Mode
Note. CHECK THE VEHICLE BATTERY CONDITION FIRST . Not all self-diagnostic functions appear on all models.
Scheme 905
- Turn the ignition switch to ON (II).
- Make sure the audio unit is turned off.
- Press and hold the preset No. 1 and No. 3 buttons.
- While holding the buttons, press the POWER button.
- Release the buttons, and the speaker check mode begins.
Service Diag
Note. CHECK THE VEHICLE BATTERY CONDITION FIRST . This diagnosis is applied to the multi-information display unit only. Not all self-diagnostic functions appear on all models. There may be other self-diagnostic functions that are for factory use only. If you run this diagnosis with a door open, press the INFO button to exit the door open screen.
Scheme 906
Scheme 907
Scheme 908
Scheme 909
- Turn the ignition switch to ON (II).
- Press the MENU button to display the Vehicle Menu.
- Select the Vehicle Information (A), and press and hold the MENU button (B) and then the SOURCE button (C) on the audio remote switch for about 10 seconds. The Service Diag menu screen appears.
- Use the directional pad (D) to select the diagnosis, then press the SOURCE button to enter your selection. NOTE: The Camera diagnosis is not used for this vehicle.
- To end the self-diagnostic function, turn the audio system off, press the MENU button, or turn the ignition switch to LOCK (0).
In Line Diag
Note. If the vehicle left the factory in the factory diagnostic mode, you will see this screen every time you turn the ignition switch to ON (II). You may also see this screen if you recently replaced the multi-information display unit.
When the multi-information display unit is powered up for the first time at the factory or sometimes when a remanufactured multi-information display unit is installed, the factory diagnostic screen (In Line Diag) appears. Normally the factory does the steps necessary to verify proper operation and terminate the factory diagnosis. Until the proper confirmation sequence is done, the screen appears every time the vehicle is started. Also, the In Line Diag function can be performed from the Service Diag menu.
Select the In Line Diag in the Service Diag menu, then select the Diagnostic Result.
Scheme 910
The In Line Diag function runs automatically. When the diagnosis finishes, the icons turn different colors based on their test status (OK or NG).
Note. The Result (A) indicates NG until the audio remote switch buttons (the Display/Information button or the MENU button and the SOURCE button or the directional pad) are pressed.
| Icon Colors | Description |
|---|---|
| Green | The system run a diagnosis and the results are OK. |
| Red | Errors that require replacement of hardware or harness. |
| Yellow | Errors that do not require hardware replacement, such as a missing optional systems (audio unit or rearview camera). |
| White | The diagnosis is running. The screen functions are locked out while the diagnosis runs. |
After the test is complete, press the SOURCE button to exit.
Scheme 911
Display Check
These diagnostic screens allow you to troubleshoot the center display unit. Select the item you want to troubleshoot, and follow the diagnostic instructions.
- Color Bar
- Black
- White
- Red
- Green
- Blue
- Gray Bar
- Point
Color Bar
This screen shows the colors being used for the multi-information display unit. This is for factory use only.
The colors should appear in the following order: White, Yellow, Light Blue, Green, Purple, Red, Blue, Black
Scheme 912
Black
This screen checks for pixels that may be stuck on. The entire display must be black. If pixels are stuck on, REPLACE THE MULTI-INFORMATION DISPLAY UNIT .
Scheme 913
White
This screen checks for pixels that may be dead (off). The entire display must be white. If there are dead pixels, REPLACE THE MULTI-INFORMATION DISPLAY UNIT .
Scheme 914
Red, Green, Blue
These screens checks that the multi-information display unit is displaying red, green, and blue colors properly. If any of the colors are missing, REPLACE THE MULTI-INFORMATION DISPLAY UNIT .
Scheme 915
Gray Bar
This screen checks problems with contrast. You should be able to see the changes from bar to bar across the scale. It is normal for the two bars on either side to appear the same. If you cannot see changes from bar to bar, REPLACE THE MULTI-INFORMATION DISPLAY UNIT .
Scheme 916
Point
This screen is for factory use only.
Scheme 917
Product Info
This screen displays the parts number (A), the product number (PN), and the serial number (S/N) about the multi-information display unit. This is for factory use only.
Scheme 918
Artwork
This screen allows you to select the iPod album art function on or off. Refer to the Owner's Manual for the album art function.
Scheme 919
Anti-Theft Feature
The audio-navigation unit or the audio unit (with multi-information display) has an anti-theft protection circuit. When one of the following occurs, the unit enters the anti-theft mode.
- Disconnecting the battery.
- Disconnecting the audio-navigation unit connector A (24P) or the audio unit connector A (24P).
- Removing the No. A1-6 (100 A) fuse or the No. A29 (10 A) fuse from the under-hood fuse/relay box.
After service, reconnect power to the audio-navigation unit or the audio unit, and turn the ignition switch to ON (II). There are two ways to exit the anti-theft mode
- Press and hold the VOLUME/POWER knob or the POWER button for at least 2 seconds. The audio-navigation unit or the audio unit automatically exits the anti-theft mode. If the audio-navigation unit or the audio unit does not exit anti-theft mode, like in cases where a known-good unit was substituted for testing, enter the anti-theft code.
- Enter the 5-digit anti-theft code.
If the code is lost or unavailable, you can get the code from the iN using the audio-navigation unit or the audio unit serial number. The unit serial number can easily be obtained without removing the audio-navigation unit or the audio unit, do the following
- With navigation: Go to «ANTI-THEFT FUTURE IN HOW TO TROUBLESHOOT THE NAVIGATION SYSTEM»(ref-614115-S15417055112014050700000) .
- Without navigation: Go to «HOW TO OBTAIN THE AUDIO UNIT SERIAL NUMBER»(ref-614115-S12127626612014050700000) in Self-Diagnostic Function.
When the audio-navigation unit or the audio unit is installed in another vehicle (same Year/Model), you have to enter the 5-digit anti-theft security code. After that, you can release the anti-theft mode by pressing and holding the VOLUME/POWER knob or the POWER button.
Disconnecting
To disconnect the connector, pull the lever (A) while pushing the lock tab (B) down, then pull the connector (C).
Scheme 920
Connecting
To connect the connector, push the connector into the connector sleeve (A). As the connector is pressed in, the lever (B) moves to the locked position.
Scheme 921
| Symptom | Also Check for |
|---|---|
| POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITH NAVIGATION) | Radio reception Aftermarket metallic window tint |
| POOR AM OR FM RADIO RECEPTION OR INTERFERENCE (WITHOUT NAVIGATION) | Radio reception Aftermarket metallic window tint |
| AUDIO-NAVIGATION UNIT POWER SWITCH WILL NOT TURN ON (NO AUDIO INFORMATION DISPLAY AND NO SOUND) | |
| Audio unit power switch will not turn on (no information display and no sound) | |
| Audio unit power switch will not turn off | |
| No sound is heard from the speaker(s) (display is normal) (with Navigation and Premium Audio) | Fader and Balance positions |
| No sound is heard from the speaker(s) (display is normal) (with Premium Audio without Navigation) | Fader and Balance positions |
| No sound is heard from the speaker(s) (display is normal) (with Navigation without Premium Audio) | Fader and Balance positions |
| No sound is heard from the speaker(s) (display is normal) (without Navigation and Multi-Information Display) | Fader and Balance positions |
| Auxiliary input sound is low or cannot be heard (with navigation) | Auxiliary stereo cables compatibility |
| Auxiliary input sound is low or cannot be heard (without navigation) | Auxiliary stereo cables compatibility |
| Audio system sound is weak or distorted (display is normal) | |
| Radio preset memory is lost (with navigation) | Internal error |
| Radio preset memory is lost (without navigation) | Internal error |
| Volume does not change | Fader and Balance positions |
| Volume does not increase with speed (With Multi-Information Display Without Navigation) | ECM/PCM (vehicle speed pulse) |
| Volume does not increase with speed (With Navigation) | ECM/PCM (vehicle speed pulse) |
| Volume does not increase with speed (Without Navigation and Multi-Information Display) | ECM/PCM (vehicle speed pulse) |
| Volume is too high or too low when driving at freeway speeds | |
| Radio tuner does not change stations | |
| Audio system information does not display on the multi-information display unit (with Navigation) | |
| Audio system information does not display on the multi-information display unit (without Navigation) | |
| Multi-information display unit does not work | |
| Audio-navigation unit button illumination does not work | |
| Audio unit button illumination does not work (with Multi-Information Display without Navigation) | |
| Audio unit button illumination does not work (without Navigation and Multi-Information Display) | |
| Display does not dim or brighten with dimmer (with multi-information display) | |
| Display does not dim or brighten with dimmer (without multi-information display) | |
| Audio disc does not load | ERROR CODES Audio disc labels Audio disc compatibility (see the Owner's Manual) |
| Audio disc does not eject | ERROR CODES Audio disc labels |
| Audio disc does not play | ERROR CODES Audio disc labels Audio disc compatibility (see the Owner's Manual) |
| Audio disc skips | Audio disc labels Audio disc compatibility (see the Owner's Manual) |
| Audio remote switch does not work properly (With Navigation) | |
| Audio remote switch does not work properly (Without Navigation) | |
| USB input sound is low or cannot be heard (With Navigation) | USB device compatibility (see the Owner's Manual) |
| USB input sound is low or cannot be heard (Without Navigation) | USB device compatibility (see the Owner's Manual) |
| USB device does not function (With Navigation) | USB device compatibility (see the Owner's Manual) |
| USB device does not function (Without Navigation) | USB device compatibility (see the Owner's Manual) |
| Audio-navigation unit does not exit anti-theft mode | |
| Audio unit does not exit anti-theft mode | |
| Error code: Check Antenna is displayed | XM Radio reception |
| XM radio display is blank and no station information is displayed | |
| XM radio preset memory is lost | Channel mode XM receiver internal error |
| Poor or no sound with XM radio (Audio-navigation unit does display XM channels) | Channel mode XM Radio reception |
| Symptom | Also Check for |
|---|---|
| NO PICTURE IS DISPLAYED | Navigation screen settings ERROR MESSAGES Software not up to date Check any official Honda service website for more information about the navigation system |
| Address cannot be found or system gives poor routing | Verify proper operation and system limitations using the Navigation Manual SEE HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE Refer to Database limitation in the Navigation Manual to report database errors Refer to the FAQs in the Navigation Manual Check any official Honda service website for more information about the navigation system |
| NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) | Short jumper harness Check any official Honda service website for more information about the navigation system |
| Error messages are displayed | SEE ERROR MESSAGES Check any official Honda service website for more information about the navigation system |
| VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION | SEE GLOBAL POSITIONING SYSTEM (GPS) LIMITATIONS Software not up to date ECM/PCM (vehicle speed pulse) Check any official Honda service website for more information about the navigation system |
| GPS ICON IS WHITE OR NOT SHOWN | SEE GLOBAL POSITIONING SYSTEM (GPS) LIMITATIONS Check any official Honda service website for more information about the navigation system |
| VEHICLE POSITION ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS | SEE GLOBAL POSITIONING SYSTEM (GPS) LIMITATIONS Software not up to date ECM/PCM (vehicle speed pulse) Check any official Honda service website for more information about the navigation system |
| PICTURE HAS LINES/ROLLS/OTHER ISSUES OR IS AN ODD COLOR | Characteristic of the system Navigation screen settings Check any official Honda service website for more information about the navigation system |
| DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY | The instrument (gauge) brightness setting is set to High in day or night mode Gauge control module Check any official Honda service website for more information about the navigation system |
| SYSTEM LOCKS UP OR FREEZES CONSTANTLY | Error message Correct audio-navigation unit is installed for this model Check any official Honda service website for more information about the navigation system |
| VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC | Volume or voice feedback setting (see the Navigation Manual) Check any official Honda service website for more information about the navigation system |
| VOICE CONTROL DOES NOT WORK/RESPOND | Software not up to date Check any official Honda service website for more information about the navigation system |
| NAVIGATION DISPLAY BUTTONS DO NOT WORK OR RESPOND PROPERLY | SEE LCD UNIT LIMITATIONS Check any official Honda service website for more information about the navigation system |
| NAVIGATION FREQUENTLY NEEDS GPS INITIALIZATION | Error message SEE GPS INITIALIZATION Check any official Honda service website for more information about the navigation system |
| POOR RDS-TMC RECEPTION OR INTERFERENCE | RDS-TMC reception Aftermarket metallic window tint Check any official Honda service website for more information about the navigation system |
| Navigation screen is darker than normal or takes time to brighten when it is cold | SEE LCD UNIT LIMITATIONS |
| The navigation clock is off by 1 to 3 hours after replacing the audio-navigation unit | SEE SERVICE PRECAUTIONS |
| A POI cannot be found | SEE HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
| An In Line Diag screen appears every time vehicle is started | SEE FACTORY DIAGNOSTIC SCREEN IN LINE DIAG |
HandsFreeLink System
| Symptom | Also Check for |
|---|---|
| HFL does not respond | CHECK AND REPAIR ALL HFL RELATED DTCS |
| The Bluetooth icon in the audio display is not displayed | Bluetooth cell phone compatibility (see the Owner's Manual) |
| The Honda approved Bluetooth cell phone is having problems pairing to the vehicle | HFL SYSTEM TROUBLESHOOTING |
| The Honda approved Bluetooth cell phone cannot use all its functions | HFL SYSTEM TROUBLESHOOTING |
| The Honda approved Bluetooth cell phone does not place or receive calls using the HFL system | HFL SYSTEM TROUBLESHOOTING |
| THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK (WITH NAVIGATION) | |
| THE HFL MESSAGES CANNOT BE HEARD OR ARE WEAK (WITHOUT NAVIGATION) | |
| NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION) | Bluetooth cell phone compatibility (see the Owner's Manual) |
| NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITHOUT NAVIGATION) | Bluetooth cell phone compatibility (see the Owner's Manual) |
| BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION) | Bluetooth cell phone compatibility (see the Owner's Manual) |
| BLUETOOTH AUDIO DOES NOT WORK (WITHOUT NAVIGATION) | Bluetooth cell phone compatibility (see the Owner's Manual) |
| BLUETOOTH CELL PHONE CANNOT BE PAIRED | Bluetooth cell phone compatibility (see the Owner's Manual) |
Left/Right Channel ID
Do this test to confirm proper channel routing.
- Insert the audio diagnostic CD (T/N 07AAZ-SDBA100) into the audio-navigation unit or the audio unit.
- Play track No. 1 (left, both, right channel ID) at a normal, or slightly higher than normal, volume level.
- The voice should be audible only from the channel or channels when indicated. If the channel ID is correct for each side, go to «PHASE TEST»(ref-614115-S02285292872014050700000) . If the channel ID is not correct, check for: Shorted speaker wire Faulty audio-navigation unit or audio unit Faulty stereo amplifier (with premium audio)
Frequency Sweep
Do this test to find rattles or reverberations that may cause a perception of poor sound quality.
- Insert the audio diagnostic CD (T/N 07AAZ-SDBA100) into the audio-navigation unit or the audio unit.
- Play track No. 13 (sweep from 500 Hz to 35 Hz) at a normal, or slightly higher than normal, volume level.
- Listen to each speaker for poor sound quality or reverberations caused by specific frequencies. Use the voice-over to estimate the frequency that causes the vibration. Use the audio-navigation unit's or the audio unit's fader and balance settings to help isolate the channel with the problem. If vibrations or poor sound quality are heard, go to step 4. If no vibrations or poor sound quality are heard, go to Sound Judging.
- Choose the appropriate track from No. 14 to 25 (small range frequency sweep) or 26 to 53 (single frequencies) to recreate the frequency that caused the poor sound quality or vibration located in step 3 ; this aids in diagnosis of the cause. NOTE: When you get to the track that recreates the problem, select the repeat function on the audio-navigation unit or the audio unit, this will help you isolate the cause.
- Replace or insulate the source of the vibrations or, if the speaker is the source of the poor sound quality, replace it.
Sound Judging
Do this test to compare overall sound quality, imaging, and dynamics between the customer's vehicle and a known-good vehicle. Only use a vehicle of the same model and trim level for this test.
Make sure the vehicle is using only OEM speakers.
- In the customer vehicle, set the bass, treble, fader, and balance settings to the customer's normal settings that were written down before beginning testing.
- Insert the audio diagnostic CD (T/N 07AAZ-SDBA100) into the audio-navigation unit or the audio unit.
- Play tracks No. 7 to 12 (sound quality, midland, dynamics, and imaging demonstration tracks) at a normal, or slightly higher than normal, volume level. Write down the volume setting being used.
- Listen to the areas of the track that stand out as being either very clear or poorer than other areas of the track.
- Insert the audio diagnostic CD (T/N 07AAZ-SDBA100) into the audio-navigation unit or the audio unit of a known-good vehicle.
- Play the tracks at the same volume level and the same bass, treble, balance, and fader settings as used in step 3 in the customer's vehicle.
- Listen to the same area of the track that stood out as being either very clear or poorer than other areas of the track.
- Compare the customer vehicle's sound quality results to the known-good vehicle's results. If the sound quality in the customer vehicle is comparable to the sound quality in the known-good vehicle, then the customer's vehicle is operating as designed. If the sound quality is not comparable, check these items in order. Loose or improperly installed speakers or other hardware that may become excited by the vibrations generated by the speakers Damaged speaker(s) Faulty audio-navigation unit or audio unit Faulty stereo amplifier (with premium audio)