Condition - system status light "green" plus
- Message "unable to contact OnStar" and disconnect
- Message "OnStar request ended"
- Nothing happens
- Or a cellular message
Indicates system cellular reception is affected. Proceed as follows
- Relocate vehicle to a more elevated or open area and repeat connection attempts. Depending on the local cellular/GPS traffic conditions, several connection attempts may be necessary (and are normal).
Shortcomings in the vehicles cellular/GPS antenna system also affects connectivity.
- Check all cellular/GPS antenna connections, and perform OBD program using Vehicle Diagnostic Testing and Information System VAS 5051 in mode "Vehicle Self Diagnosis" and/or "Guided Fault Finding". Check for DTCs related to antenna function.
If you are still unable to connect
- Record the VIN and customer details and call the OnStar Customer Care at 1-888-390-4050. Identify yourself to the advisor as an Audi technician. The advisor will verify the customers OnStar account is active. Further troubleshooting assistance may be given.