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Noise, Vibration & Harshness Ford Five Hundred I

Oem General Information 23 illustrations ~11497 words

Noise, Vibration and Harshness (NVH)

Noise is any undesirable sound, usually unpleasant in nature. Vibration is any motion, shaking or trembling, that can be felt or seen when an object moves back and forth or up and down. Harshness is a ride quality issue where the vehicle's response to the road transmits sharply to the customer. Harshness normally describes a firmer than usual response from the suspension system. Noise, vibration and harshness (NVH) is a term used to describe these conditions, which result in varying degrees of dissatisfaction. Although, a certain level of NVH caused by road and environmental conditions is normal. This information is designed to aid in the diagnosis, testing and repair of NVH concerns.

Acceptable Noise, Vibration and Harshness

All internal combustion engines and drivelines produce some noise and vibration; operating in a real world environment adds noise that is not subject to control. Vibration isolators, mufflers and dampers reduce these to acceptable levels. A driver who is unfamiliar with a vehicle can think that some sounds are abnormal when actually the sounds are normal for the vehicle type. For example, Traction-Lok® differentials produce a slight noise on slow turns after extended highway driving. This is acceptable and has no detrimental effect on the locking axle function. As a technician, it is very important to be familiar with vehicle features and know how they relate to NVH concerns and their diagnosis. For example, if the vehicle has automatic overdrive, it is important to test drive the vehicle both in and out of overdrive mode.

Diagnostic Theory

The shortest route to an accurate diagnosis results from

  1. system knowledge, including comparison with a known good system.
  2. system history, including repair history and usage patterns.
  3. condition history, especially any relationship to repairs or sudden change.
  4. knowledge of possible sources.
  5. using a systematic diagnostic method that divides the system into related areas.

The diagnosis and correction of noise, vibration and harshness concerns requires

  1. a road or system test to determine the exact nature of the concern.
  2. an analysis of the possible causes.
  3. testing to verify the cause.
  4. repairing any concerns found.
  5. a road test or system test to make sure the concern has been corrected or brought back to within an acceptable range.

Acceleration-Light

An increase in speed at less than half throttle.

Acceleration-Medium

An increase in speed at half to nearly full throttle, such as 0-97 km/h (0-60 mph) in approximately 30 seconds.

Acceleration-Heavy

An increase in speed at one-half to full throttle, such as 0-97 km/h (0-60 mph) in approximately 20 seconds.

Ambient Temperature

The surrounding or prevailing temperature.

Amplitude

The quantity or amount of energy produced by a vibrating component (G force). An extreme vibration has a high amplitude. A mild vibration has a low amplitude.

Boom

Low frequency or low pitched noise often accompanied by a vibration. Also refer to DRUMMING .

Bound Up

An overstressed isolation (rubber) mount that transmits vibration/noise instead of absorbing it.

Brakes Applied

When the service brakes are applied with enough force to hold the vehicle against movement with the transmission in gear.

Buffet/Buffeting

Strong noise fluctuations (less than 1000 Hz) caused by gusting winds. An example would be wind gusts against the side glass.

Buzz

A low-pitched sound like (200-5000 Hz) that from a bee. Often a metallic or hard plastic humming sound. Also describes a high frequency (200-800 Hz) vibration. Vibration feels similar to an electric razor.

Camber

The angle of the wheel in relation to the true vertical as measured looking from the front of the vehicle. Camber is positive when the wheel angle is offset so that the top of the wheel is positioned away from the vehicle.

Scheme 1

Scheme 1: Camber

Caster

The angle of the steering knuckle in relation to the true vertical as measured looking from the side of the vehicle.

Scheme 2

Scheme 2: Caster

Chatter

A pronounced series of rapidly repeating rattling or clicking sounds.

Chirp

A short-duration high-pitched noise associated with a slipping drive belt.

Chuckle

A repetitious low-pitched sound. A loud chuckle is usually described as a knock.

Click

A sharp, brief, non-resonant sound, similar to actuating a ball point pen.

Clonk

A hydraulic knocking sound. Sound occurs with air pockets in a hydraulic system. Also described as hammering.

Clunk/Driveline Clunk

A heavy or dull, short-duration, low-frequency sound. Occurs mostly on a vehicle that is accelerating or decelerating abruptly. Also described as a thunk.

Coast/Deceleration

Releasing the accelerator pedal at cruise, allowing the engine to reduce vehicle speed without applying the brakes.

Coast/Neutral Coast

Placing the transmission range selector in NEUTRAL (N) or depressing the clutch pedal while at cruise.

Constant Velocity (CV) Joint

A joint used to absorb vibrations caused by driving power being transmitted at an angle.

Controlled Rear Suspension Height

The height at which a designated vehicle element must be when driveline angle measurements are made.

CPS

Cycles per second. Same as hertz (Hz).

Cracks

A mid-frequency sound, related to squeak. Sound varies with temperature conditions.

Creak

A metallic squeak.

Cruise

Constant speed on level ground; neither accelerating nor decelerating.

Cycle

The process of a vibrating component going through a complete range of motion and returning to the starting point.

Decibel

A unit of measurement, referring to sound pressure level, abbreviated dB.

Drive Engine Run-Up (DERU) Test

The operation of the engine through the normal rpm range with the vehicle standing still, the brakes applied and the transmission engaged. This test is used for noise and vibration checks.

Driveshaft

The shaft that transmits power to the rear axle input shaft (pinion shaft). In a 2-piece driveshaft, it is the rearmost shaft.

Drivetrain

All power transmitting components from the engine to the wheels; includes the clutch or torque converter, the transmission, the transfer case, the driveshaft and the front or rear drive axle.

Drivetrain Damper

A weight attached to the engine, the transmission, the transfer case or the axle. It is tuned by weight and placement to absorb vibration.

Drone

A low frequency (100-200 Hz) steady sound, like a freezer compressor. Also described as a moan.

Drumming

A cycling, low-frequency (20-100 Hz), rhythmic noise often accompanied by a sensation of pressure on the ear drums. Also described as a low rumble, boom or rolling thunder.

Dynamic Balance

The equal distribution of weight on each side of the centerline, so that when the wheel and tire assembly spins, there is no tendency for the assembly to move from side-to-side (wobble). Dynamically unbalanced wheel and tire assemblies can cause wheel shimmy.

Engine Imbalance

A condition in which an engine's center mass is not concentric to the rotation center, causing excessive motion.

Engine Misfire

When combustion in one or more cylinders does not occur or occurs at the wrong time.

Engine Shake

An exaggerated engine movement or vibration that directly increases in frequency as the engine speed increases. It is caused by non-equal distribution of mass in the rotating or reciprocating components.

Flexible Coupling

A flexible joint.

Float

A drive mode on the dividing line between cruise and coast where the throttle setting matches the engine speed with the road speed.

Flutter

Mid to high (100-2000 Hz) intermittent sound due to air flow. Similar to a flag flapping in the wind.

Frequency

The rate at which a cycle occurs within a given time.

Gravelly Feel

A grinding or growl in a component, similar to the feel experienced when driving on gravel.

Grind

An abrasive sound, similar to using a grinding wheel, or rubbing sand paper against wood.

Hiss

Steady high frequency (200-800 Hz) noise. Vacuum leak sound.

Hoot

A steady low frequency tone (50-500 Hz), sounds like blowing over a long neck bottle.

Howl

A mid-range frequency (200-800 Hz) noise between drumming and whine. Also described as a hum.

Hum

Mid-frequency (200-800 Hz) steady sound, like a small fan motor. Also described as a howl.

Hz

Hertz; a frequency measured in cycles per second.

Imbalance

Out of balance; heavier on one side than the other. In a rotating component, imbalance often causes vibration.

Inboard

Toward the centerline of the vehicle.

Intensity

The physical quality of sound that relates to the strength of the vibration (measured in decibels). The higher the sound's amplitude, the higher the intensity and vice versa.

Isolate

To separate the influence of one component to another.

Knock

A heavy, loud, repetitious sound, like a knock on the door.

Moan

A constant, low-frequency (100-200 Hz) tone. Also described as a hum.

Neutral Engine Run-Up (NERU) Test

The operation of the engine through the normal rpm range with the vehicle standing still and the transmission disengaged. This test is used to identify engine related vibrations.

Neutralize/Normalize

To return to an unstressed position. Used to describe mounts. Refer to BOUND UP .

Outboard

Away from the centerline of the vehicle.

Ping

A short duration, high-frequency sound, which has a slight echo.

Pitch

The physical quality of sound that relates to its frequency. Pitch increases as frequency increases and vice versa.

Pumping Feel

A slow, pulsing movement.

Radial/Lateral

Radial is in the plane of rotation; lateral is at 90 degrees to the plane of rotation.

Scheme 3

Scheme 3: Radial/Lateral

Rattle

A random and momentary or short duration noise.

Road Test

The operation of the vehicle under conditions intended to produce the concern under investigation.

Roughness

A medium-frequency vibration. A slightly higher frequency (20 to 50 Hz) than a shake. This type of vibration is usually related to drivetrain components.

Runout

Lateral runout means measuring the movement or "wobble" of a wheel or tire at the sidewall. Radial runout means measuring the out-of-round at the tread surface.

Rustling

Intermittent sound of varying frequency (100-2000 Hz), sounds similar to shuffling through leaves.

Shake

A low-frequency vibration (5-20 Hz), usually with visible component movement. Usually relates to tires, wheels, brake drums or brake discs if it is vehicle speed sensitive, or engine if it is engine speed sensitive. Also referred to as a shimmy or wobble.

Shimmy

An abnormal vibration or wobbling, felt as a side-to-side motion of the steering wheel in the driveshaft rotation. Also described as waddle.

Shudder

A low-frequency vibration that is felt through the steering wheel or seat during light brake application.

Slap

A resonance from flat surfaces, such as safety belt webbing or door trim panels.

Slip Yoke/Slip Spline

The driveshaft coupling that allows length changes to occur while the suspension articulates and while the driveshaft rotates.

Squeak

A high-pitched transient sound, similar to rubbing fingers against a clean window.

Squeal

A long-duration, high-pitched noise.

Static Balance

The equal distribution of weight around the wheel. Statically unbalanced wheel and tire assemblies can cause a bouncing action called wheel tramp. This condition will eventually cause uneven tire wear.

Tap

A light, rhythmic or intermittent hammering sound, similar to tapping a pencil on a table edge.

Thump

A dull beat caused by 2 items striking together.

Tick

A rhythmic tap, similar to a clock noise.

Tip-In Moan

A light moaning noise heard during light vehicle acceleration, usually between 40-100 km/h (25-65 mph).

TIR

The acronym for total indicated runout is TIR.

Tire Deflection

The change in tire diameter in the area where the tire contacts the ground.

Tire Flat Spots

A condition commonly caused by letting the vehicle stand while the tires cool off. This condition can be corrected by driving the vehicle until the tires are warm. Also, irregular tire wear patterns in the tire tread resulting from wheel-locked skids.

Tire Force Vibration

A tire vibration caused by variations in the construction of the tire that is noticeable when the tire rotates against the pavement. This condition can be present on perfectly round tires because of variations in the inner tire construction. This condition can occur at wheel rotation frequency or twice rotation frequency.

Transient

A noise or vibration that is momentary, a short duration.

Two-Plane Balance

Radial and lateral balance.

Any motion, shaking or trembling, that can be felt or seen when an object moves back and forth or up and down.

Whine

A constant, high-pitched noise. Also described as a screech.

Whistle

High-pitched noise (above 500 Hz) with a very narrow frequency band. Examples of whistle noises are a turbocharger or airflow around an antenna.

Wind Noise

Any noise caused by air movement in, out or around the vehicle.

WOT

The acronym for wide open throttle is WOT.

Electronic Vibration Analyzer (EVA)

The EVA is a hand-held electronic diagnostic tool which will assist in locating the source of unacceptable vibrations. The vibration sensor can be remotely mounted anywhere in the vehicle for testing purposes. The unit displays the 3 most common vibration frequencies and their corresponding amplitudes simultaneously. A bar graph provides a visual reference of the relative signal strength (amplitude) of each vibration being displayed and its relative G force. The keypad is arranged to make the EVA simple to program and use. Some of the functions include the ability to average readings as well as record, play back and freeze readings. The EVA has a strobe balancing function that can be used to detect imbalance on rotating components such as a driveshaft or engine accessories.

Scheme 4

Scheme 4: Electronic Vibration Analyzer (EVA)

The EVA allows for a systematic collection of information that is necessary to accurately diagnose and repair NVH problems. For the best results, carry out the test as follows

  1. Test drive the vehicle with the vibration sensor inside the vehicle.
  2. Place the sensor in the vehicle according to feel. If the condition is felt through the steering wheel, the source is most likely in the front of the vehicle. A vibration that is felt in the seat or floor only will most likely be found in the driveline, drive axle or rear wheels and tires.
  3. Record the readings. Also note when the condition begins, when it reaches maximum intensity, and if it tends to diminish above/below a certain speed. Frequencies should be read in the "average" mode. Frequencies have a range of plus or minus 2. A reading of 10 Hz can be displayed as an 8 Hz through 12 Hz. Frequencies with a reading of 0.06 hz or less, are barely perceptible NVH levels. No corrective action is necessary.
  4. Place the vibration sensor on or near the suspect area outside the vehicle.
  5. Continue the road test, driving the vehicle at the speed the symptom occurs, and take another reading.
  6. Compare the readings.
  1. A match in frequency indicates the problem component or area.
  2. An unmatched test could indicate the concern is caused by the engine, torque converter or engine accessory. Use the EVA in the rpm mode and check if concern is rpm related.
  3. Example: A vibration is felt in the seat. Place the sensor on the console. Record the readings. Place the vibration sensor on the rear axle. Compare the readings. If the frequencies are the same, the axle is the problem component.

Vibrate Software®

Vibrate Software® (Rotunda tool number 215-00003) is a diagnostic aid which will assist in pinpointing the source of unacceptable vibrations. The engine's crankshaft is the point of reference for vibration diagnosis. Every rotating component will have an angular velocity that is faster, slower, or the same as the engine's crankshaft. Vibrate Software® calculates the angular velocity of each component and graphically represents these velocities on a computer screen and on a printed vibration worksheet. The following steps outline how Vibrate Software® helps diagnose a vibration concern

  1. Enter the vehicle information. Vibrate will do all the calculations and display a graph showing tire, driveshaft and engine vibrations.
  2. Print a Vibration Worksheet graph. The printed graph is to be used during the road test.
  3. Road test the vehicle at the speed where the vibration is most noticeable. Record the vibration frequency (rpm) and the engine rpm on the worksheet graph. The point on the graph where the vibration frequency (rpm) reading and the engine rpm reading intersect indicates the specific component group causing the concern. An EVA or equivalent tool capable of measuring vibration frequency and engine rpm will be needed.
  4. Provide pictures of diagnostic procedures to aid in testing components.

Combination EngineEAR/ChassisEAR

An electronic listening device used to quickly identify noise and the location under the chassis while the vehicle is being road tested. The ChassisEARs can identify the noise and location of damaged/worn wheel bearings, CV joints, brakes, springs, axle bearings or driveshaft carrier bearings.

EngineEAR Basic Unit

An electronic listening device used to detect even the faintest noises. The EngineEARs can detect the noise of damaged/worn bearings in generators, water pumps, A/C compressors and power steering pumps. They are also used to identify noisy lifters, exhaust manifold leaks, chipped gear teeth and for detecting wind noise. The EngineEAR has a sensing tip, amplifier and headphones. The directional sensing tip is used to listen to the various components. Point the sensing tip at the suspect component and adjust the volume with the amplifier. Placing the tip in direct contact with a component will reveal structure-borne noise and vibrations, generated by or passing through, the component. Various volume levels can reveal different sounds.

Ultrasonic Leak Detector

The Ultrasonic Leak Detector is used to detect wind noises caused by leaks and gaps in areas where there is weatherstripping or other sealing material. It is also used to identify A/C leaks, vacuum leaks and evaporative emission noises. The Ultrasonic Leak Detector includes a multi-directional transmitter (operating in the ultrasonic range) and a hand-held detector. The transmitter is placed inside the vehicle. On the outside of the vehicle, the hand-held detector is used to sweep the area of the suspected leak. As the source of the leak is approached, a beeping sound is produced which increases in both speed and frequency.

Squeak and Rattle Repair Kit

The squeak and rattle repair kit (Rotunda tool number 164-R4900) contains lubricants and self-adhesive materials that can be used to eliminate interior and exterior squeaks and rattles. The kit consists of the following materials

  1. PVC (soft foam) tape
  2. Urethane (hard foam) tape
  3. Flocked (black fuzzy) tape
  4. UHMW (frosted) tape
  5. Squeak and rattle oil tube
  6. Squeak and rattle grease tube

Tracing Powder

Tracing powder is used to check both the uniformity of contact and the tension of a seal against its sealing surface. These tests are usually done when a suspected air leak/noise appears to originate from the seal area or during the alignment and adjustment of a component to a weatherstrip. Tracing powder can be ordered from Crest Industries as ATR Leak Trace. Carry out the tracing powder test as follows

Scheme 5

Scheme 5: Tracing Powder

Scheme 6

Scheme 6
  1. Clean the weatherstrip.
  2. Spray the tracing powder on the mating surface only.
  3. Close the door completely. Do not slam the door.
  4. Open the door. An imprint is made where the weatherstrip contacted the mating surface seal. Gaps or a faint imprint will show where there is poor contact with the weatherstrip.

Index Card

Place an index card or a piece of paper between the weatherstrip and the sealing surface, then close the door. Slowly withdraw the index card or paper after the door is closed and check the amount of pressure on the weatherstrip. There should be a medium amount of resistance as it is withdrawn. Continue around the entire seal area. If there is little or no resistance, this indicates insufficient contact to form a good seal. At these points, the door, the glass or the weatherstrip is out of alignment.

Scheme 7

Scheme 7: Index Card

Special Tool(s)

SPECIAL TOOL CHART ChassisEAR 107-R2102 or equivalent Vibration Analyzer 100-F027 (014-00344) or equivalent EngineEAR 107-R2100 or equivalent Ultrasonic Leak Detector 134-R0135 or equivalent

Scheme 8

Scheme 8: Special Tool(s)

Scheme 9

Scheme 9

Scheme 10

Scheme 10

Scheme 11

Scheme 11

To assist the service advisor and the technician, a Write-up Job Aid and an NVH Diagnostic Guide are included with this material. The Write-up Job Aid serves as a place to record all important symptom information. The NVH Diagnostic Guide serves as a place to record information reported on the Write-up Job Aid as well as data from the testing to be carried out.

To begin a successful diagnosis, fill out the NVH Diagnostic Guide, record the reported findings, then proceed to each of the numbered process steps to complete the diagnosis.

Scheme 12

Scheme 12

Scheme 13

Scheme 13

Scheme 14

Scheme 14

1: Customer Interview

The diagnostic process starts with the customer interview. The service advisor must obtain as much information as possible about the problem and take a test drive with the customer. There are many ways a customer will describe NVH concerns and this will help minimize confusion arising from descriptive language differences. It is important that the concern is correctly interpreted and the customer descriptions are recorded. During the interview, ask the following questions

  1. When was it first noticed?
  2. Did it appear suddenly or gradually?
  3. Did any abnormal occurrence coincide with or proceed its appearance?

Use the information gained from the customer to accurately begin the diagnostic process.

2: Pre-Drive Check

It is important to do a pre-drive check before road testing the vehicle. A pre-drive check verifies that the vehicle is relatively safe to drive and eliminates any obvious faults on the vehicle.

The pre-drive check consists of a brief visual inspection. During this brief inspection, take note of anything that will compromise safety during the road test and make those repairs/adjustments before taking the vehicle on the road.

3: Preparing for the Road Test

Observe the following when preparing for the road test

  1. Review the information recorded on the NVH Diagnostic Guide. It is important to know the specific concern the customer has with the vehicle.
  2. Do not be misled by the reported location of the noise/vibration. The cause can actually be some distance away.
  3. Remember that the vibrating source component (originator) may only generate a small vibration. This small vibration can in turn cause a larger vibration/noise to emanate from another receiving component (reactor), due to contact with other components (transfer path).
  4. Conduct the road test on a quiet street where it is safe to duplicate the vibration/noise. The ideal testing route is an open, low-traffic area where it is possible to operate the vehicle at the speed in which the condition occurs.
  5. If possible, lower the radio antenna in order to minimize turbulence. Identify anything that could potentially make noise or be a source of wind noise. Inspect the vehicle for add-on items that create vibration/noise. Turn off the radio and the heating and cooling system blower.
  6. The engine speed is an important factor in arriving at a final conclusion. Therefore, connect an accurate tachometer to the engine, even if the vehicle has a tachometer. Use a tachometer that has clearly defined increments of less than 50 rpm. This ensures an exact engine speed reading.

4: Verify the Customer Concern

Verify the customer concern by carrying out a road test, an engine run-up test, or both.

The decision to carry out a road test, an engine run-up test, or both depends on the type of NVH concern. A road test may be necessary if the symptom relates to the suspension system or is sensitive to torque. A drive engine run-up (DERU) or a neutral engine run-up (NERU) test identifies noises and vibrations relating to engine and drivetrain rpm. Remember, a condition will not always be identifiable by carrying out these tests, however, they will eliminate many possibilities if carried out correctly.

5: Road Test

Note. It may be necessary to have the customer ride along or drive the vehicle to point out the concern. During the road test, take into consideration the customer's driving habits and the driving conditions. The customer's concern just may be an acceptable operating condition for that vehicle.

The following is a brief overview of each test in the order in which it appears. A review of this information helps to quickly identify the most appropriate process necessary to make a successful diagnosis. After reviewing this information, select and carry out the appropriate test(s), proceeding to the next step of this process.

  1. The Slow Acceleration Test is normally the first test to carry out when identifying an NVH concern, especially when a road test with the customer is not possible.
  2. The Heavy Acceleration Test helps to determine if the concern is torque-related.
  3. The Neutral Coast Down Speed Test helps to determine if the concern is vehicle speed-related.
  4. The Downshift Speed Test helps to determine if the concern is engine speed-related.
  5. The Steering Input Test helps to determine how the wheel bearings and other suspension components contribute to a vehicle speed-related concern.
  6. The Brake Test helps to identify vibrations or noise that are brake-related.
  7. The Road Test Over Bumps helps isolate a noise that occurs when driving over a rough or bumpy surface.
  8. The Engine Run-Up Tests consist of the Neutral Run-Up Test and the Engine Load Test. These tests help to determine if the concern is engine speed-related.
  9. The Neutral Run-Up Test is used as a follow-up test to the Downshift Speed Test when the concern occurs at idle.
  10. The Engine Load Test helps to identify vibration/noise sensitive to engine load or torque. It also helps to reproduce engine speed-related concerns that cannot be duplicated when carrying out the Neutral Run-Up Test or the Neutral Coast Down Test.
  11. The Engine Accessory Test helps to locate faulty belts and accessories that cause engine speed-related concerns.
  12. The Vehicle Cold Soak Procedure helps to identify concerns occurring during initial start-up and when an extended time lapse occurs between vehicle usage.

Slow Acceleration Test

To carry out this test, proceed as follows

  1. Slowly accelerate to the speed where the reported concern occurs. Note the vehicle speed, the engine rpm and, if possible, determine the vibration frequency.
  2. Attempt to identify from what part of the vehicle the concern is coming.
  3. Attempt to identify the source of the concern.
  4. Proceed as necessary.

Heavy Acceleration Test

To carry out this test, proceed as follows

  1. Accelerate hard from 0-64 km/h (0-40 mph).
  2. Decelerate in a lower gear.
  3. The concern is torque-related if duplicated while carrying out this test.
  4. Proceed as necessary.

Neutral Coast Down Speed Test

To carry out this test, proceed as follows

  1. Drive at a higher rate of speed than where the concern occurred when carrying out the Slow Acceleration Test.
  2. Place the transmission in NEUTRAL and coast down past the speed where the concern occurs.
  3. The concern is vehicle speed-related if duplicated while carrying out this test. This eliminates the engine and the torque converter as sources.
  4. If the concern was not duplicated while carrying out this test, carry out the Downshift Speed Test to verify if the concern is engine speed-related.
  5. Proceed as necessary.

Downshift Speed Test

To carry out this test, proceed as follows

  1. Shift into a lower gear than the gear used when carrying out the Slow Acceleration Test.
  2. Drive at the engine rpm where the concern occurs.
  3. The concern is engine speed-related if duplicated while carrying out this test. This eliminates the tires, wheels, brakes and the suspension components as sources.
  4. If necessary, repeat this test using other gears and NEUTRAL to verify the results.
  5. Proceed as necessary.

Steering Input Test

To carry out this test, proceed as follows

  1. Drive at the speed where the concern occurs, while making sweeping turns in both directions.
  2. If the concern goes away or gets worse, the wheel bearings, hubs, U-joints (contained in the axles of 4WD applications) and tire tread wear are all possible sources.
  3. Proceed as necessary.

Brake Test

To carry out this test, proceed as follows

  1. Warm the brakes by slowing the vehicle a few times from 80-32 km/h (50-20 mph) using light braking applications. At highway speeds of 89-97 km/h (50-60 mph), apply the brake using a light pedal force.
  2. Accelerate to 89-97 km/h (55-60 mph).
  3. Lightly apply the brakes and slow the vehicle to 30 km/h (20 mph).
  4. A brake vibration noise can be felt in the steering wheel, seat or brake pedal. A brake noise can be heard upon brake application and diminish when the brake is released.

Road Test Over Bumps

To carry out this test, proceed as follows

  1. Drive the vehicle over a bump or rough surface one wheel at a time to determine if the noise is coming from the front or the back and the left or the right side of the vehicle.
  2. Proceed as necessary.

To carry out this test, proceed as follows

  1. Install a tachometer.
  2. Increase the engine rpm up from an idle to approximately 4000 rpm while in PARK on front wheel drive vehicles with automatic transmissions, or NEUTRAL for all other vehicles. Note the engine rpm and, if possible, determine the vibration frequency.
  3. Attempt to identify what part of the vehicle the concern is coming from.
  4. Attempt to identify the source of the concern.
  5. Proceed as necessary.

Drive Engine Run-Up (DERU) Load Test

To carry out this test, proceed as follows

  1. Block the front and rear wheels. Apply the parking brake and the service brake. Install a tachometer. Shift the transmission into DRIVE, and increase and decrease the engine rpm between an idle to approximately 2000 rpm. Note the engine rpm and, if possible, determine the vibration frequency. Repeat the test in REVERSE. If the vibration/noise is duplicated when carrying out this test, inspect the engine and transmission or transaxle mounts. If the concern is definitely engine speed-related, carry out the Engine Accessory Test to narrow down the source. Proceed as necessary.

Engine Accessory Test

To carry out this test, proceed as follows

  1. Remove the accessory drive belts. Increase the engine rpm to where the concern occurs. If the vibration/noise is duplicated when carrying out this test, the belts and accessories are not sources. If the vibration/noise was not duplicated when carrying out this test, install each accessory belt, one at a time, to locate the source.

Vehicle Cold Soak Procedure

To carry out this procedure, proceed as follows

  1. Test preparations include matching customer conditions (if known). If not known, document the test conditions: gear selection and engine rpm. Monitor the vibration/noise duration with a watch for up to three minutes.
  2. Park the vehicle where testing will occur. The vehicle must remain at or below the concern temperature (if known) for 6-8 hours.
  3. Before starting the engine, conduct a visual inspection under the hood.
  4. Turn the key on, but do not start the engine. Listen for the fuel pump, anti-lock brake system (ABS) and air suspension system noises.
  5. Start the engine.
  6. Isolate the vibration/noise by carefully listening. Move around the vehicle while listening to find the general location of the vibration/noise. Then, search for a more precise location by using a stethoscope or EngineEAR.
  7. Refer to «IDLE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-idle-noisevibration) to assist with the diagnosis.

6: Check TSBs/Repair History

After verifying the customer concern, check for TSBs and the vehicle repair history for related concerns. If information relating to a diagnosis/repair is found, carry out the procedure(s) specified in that information.

If no information is available from these sources, carry out the vehicle preliminary inspection to eliminate any obvious faults.

7: Diagnostic Procedure

Qualifying the concern by the particular sensation present can help narrow down the concern. Always use the "symptom" to "system" to "component" to "cause" diagnosis technique. This diagnostic method divides the problem into related areas to correct the customer concern.

  1. Verify the "symptom".
  2. Determine which "system(s)" can cause the "symptom". If a vibration concern is vehicle speed-related, the tire and wheel rpm/frequency or driveshaft frequency should be calculated. If a vibration concern is engine speed-related, the engine, engine accessory or engine firing frequencies should be calculated.
  3. After determining the "system", use the diagnostic tools to identify the worn or damaged "components".
  4. After identifying the "components", try to find the "cause" of the failure.

Once the concern is narrowed down to a symptom/condition, proceed to NVH Condition and Symptom Categories .

NVH Condition and Symptom Categories

A good diagnostic process is a logical sequence of steps that lead to the identification of a causal system. Use the condition and symptom categories as follows

  1. Identify the operating condition that the vehicle is exhibiting.
  2. Match the operating condition to the symptom.
  3. Verify the symptom.
  4. Identify which category or system could cause the symptom.
  5. Refer to the «DIAGNOSTIC SYMPTOM CHART»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) .

Operating Condition - Vehicle is Not Moving

  1. Static operation Noise occurs during component/system functioning. GO to «SYMPTOM CHART - SQUEAK AND RATTLE»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-squeak-and-rattle) .
  2. While cranking Grinding or whine. Differential ring gear or starter motor pinion noise. GO to «SYMPTOM CHART - ENGINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-engine-noisevibration) . Rattle. Exhaust hanger, exhaust heat shield or A/C line noise. GO to «SYMPTOM CHART - SQUEAK AND RATTLE»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-squeak-and-rattle) . Vibration. Acceptable condition.
  3. At idle Idle noise. GO to «SYMPTOM CHART - IDLE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-idle-noisevibration) . Idle vibration or shake. GO to «SYMPTOM CHART - IDLE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-idle-noisevibration) .
  4. During Gear Selection
  1. Vehicle parked on a steep incline. Acceptable noise.
  2. Vehicle parked on a flat surface. GO to «SYMPTOM CHART - DRIVELINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-driveline-noisevibration) .

Operating Condition - Vehicle is Moving

  1. Depends more on how the vehicle is operated Speed related. Related to vehicle speed. Pitch increases with vehicle speed. GO to «SYMPTOM CHART - TIRE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-tire-noisevibration) . Noise occurs at specific vehicle speed. A high-pitched noise (whine). GO to «SYMPTOM CHART - DRIVELINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-driveline-noisevibration) . Loudness proportional to vehicle speed. Low-frequency noise at high speeds, noise and loudness increase with speed. GO to «SYMPTOM CHART - DRIVELINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-driveline-noisevibration) . A low-pitched noise (drumming). GO to «SYMPTOM CHART - ENGINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-engine-noisevibration) . Vibration occurs at a particular speed (mph) regardless of acceleration or deceleration. GO to «SYMPTOM CHART - TIRE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-tire-noisevibration) . Noise varies with wind/vehicle speed and direction. GO to «SYMPTOM CHART - AIR LEAK AND WIND NOISE»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-air-leak-and) . Related to engine speed. Noise varies with engine rpm. GO to «SYMPTOM CHART - ENGINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-engine-noisevibration) . Vibration occurs at a particular speed (mph) regardless of engine speed (rpm). Acceleration. Wide open throttle (WOT). Engine induced contact between components. Inspect and repair as necessary. Noise is continuous throughout WOT. Exhaust system or engine ground out. GO to «SYMPTOM CHART - ENGINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-engine-noisevibration) . Light/moderate acceleration. Tip-in moan. Engine/exhaust noise. GO to «SYMPTOM CHART - ENGINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-engine-noisevibration) . Knock-type noise. GO to «SYMPTOM CHART - ENGINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-engine-noisevibration) . Driveline shudder. GO to «SYMPTOM CHART - DRIVELINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-driveline-noisevibration) . Engine vibration. GO to «SYMPTOM CHART - ENGINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-engine-noisevibration) . Turning noise. GO to «SYMPTOM CHART - STEERING NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-steering-noisevibration) . Braking. Clicking sound is signaling ABS is active. Acceptable ABS sound. A continuous grinding/squeal. GO to «SYMPTOM CHART - BRAKE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-brake-noisevibration) . Brake vibration/shudder. GO to «SYMPTOM CHART - BRAKE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-brake-noisevibration) . Shifting. Noise or vibration condition related to the transmission (automatic). GO to «SYMPTOM CHART - TRANSMISSION (AUTOMATIC) NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-transmission-automatic-noisevibration) . Cruising speeds. Accelerator pedal vibration. GO to «SYMPTOM CHART - ENGINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-engine-noisevibration) . Driveline vibration. GO to «SYMPTOM CHART - DRIVELINE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-driveline-noisevibration) . A shimmy or shake. GO to «SYMPTOM CHART - TIRE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-tire-noisevibration) . Driving at low/medium speeds. A wobble or shudder. GO to «SYMPTOM CHART - TIRE NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-tire-noisevibration) .
  2. Depends more on where the vehicle is operated Bump/pothole, rough road or smooth road. GO to «SYMPTOM CHART - SUSPENSION NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-suspension-noisevibration) . Noise is random or intermittent occurring from road irregularities. GO to «SYMPTOM CHART - SQUEAK AND RATTLE»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-squeak-and-rattle) . Noise or vibration changes from one road surface to another. Normal sound changes. Noise or vibration associated with a hard/firm ride. GO to «SYMPTOM CHART - SUSPENSION NOISE/VIBRATION»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__symptom-chart-suspension-noisevibration) .

Symptom Chart - Air Leak and Wind Noise

ConditionPossible SourcesAction
Air leak around door perimeterLoose fit seal.PINCH the seal carrier to improve retention on the seal flange.
Seal installed incorrectly.REINSTALL the seal.
Door misaligned.REALIGN the door. CHECK door gaps and fit in the door opening and ADJUST as necessary.
Scuff plate installed incorrectly.REINSTALL the scuff plate.
Seal or seal push pins damaged.INSTALL a new seal.
Air leak around glass runDoor glass misaligned.ADJUST the door glass.
Glass run installed incorrectly.ADJUST the glass run. INSERT foam in the glass run carrier.
Leak path behind glass run.INSTALL foam rope behind the glass run.
Glass run channel spread wide.PINCH the glass run channel to reduce the size of the opening.
Blow-out clip bent or contacting door glass.ADJUST the blow-out clip or INSTALL a new glass run/blow-out clip molding assembly.
Glass run damaged.INSTALL a new glass run.
Air leak at inner belt lineBelt line seal installed incorrectly on flange.ADJUST the seal. (Do not bend the flange.)
Belt line seal integrated with door trim installed incorrectly (no glass contact).REINSTALL the door trim.
No contact with side glass.ADJUST the door glass.
No contact with glass runs at both ends of belt line seal.ADJUST the belt line seal or ADD foam at the seal ends.
Belt line seal damaged.INSTALL a new seal.
Air leak at outer belt lineBelt line seal installed incorrectly on flange (no glass contact).ADJUST the seal.
Belt line seal does not contact the glass.ADJUST the door glass.
No contact with glass runs at both ends of belt line seal.ADJUST the belt line seal/ADD foam at the seal ends.
Belt line seal damaged.INSTALL a new seal.
Draft at inner door handle/speaker openingHole in watershield.SEAL the hole with a suitable tape.
Watershield misaligned.REALIGN the watershield. INSTALL a new watershield if the pressure sensitive adhesive fails.
Exterior door handle seal misaligned/damaged.REALIGN or INSTALL a new seal as necessary.
Wind noise from side view mirrorOutside mirror housing misaligned.REALIGN with the edges shingled correctly and no gaps.
Mirror sail gasket folded/misaligned.REINSTALL with the gasket unfolded and aligned correctly.
Mirror housing trim cap installed incorrectly.REINSTALL with the edges shingled to the air flow.
Air leak through mirror housing hinge.Fully ENGAGE the mirror into its operating position/US E foam to block the air path through the hinge.
Inner sail trim installed incorrectly.REINSTALL the sail trim/ADJUST the door trim.
Inner sail gasket/barrier installed incorrectly.REINSTALL the trim cover with the gasket/barrier aligned correctly.
Air path through wiring bundle/fastener access holes.BLOCK the air path(s) with foam/tape.
Exposed fastener access hole on mirror housing/sail.INSTALL a new cap if it is missing.
Air leak around perimeter of fixed glassGaps in the sealant bead.APPLY approved sealant.
Air traveling up windshield molding along A-pillar.INSTALL foam rope the full length of the A-pillar.
Windshield/backlite misaligned or not installed correctly.REINSTALL the windshield/backlite.
Rear hood seal at base of windshield misaligned/damaged.REALIGN or INSTALL a new seal as necessary.
Air leak at cowlCowl gasket misaligned/damaged.REALIGN or INSTALL a new seal as necessary.
Air leak around liftgate perimeterLoose fit seal.PINCH the seal carrier to improve retention on the seal flange or INSERT foam in the carrier.
Seal misaligned.REINSTALL the seal.
Liftgate misaligned.REALIGN the liftgate. CHECK the liftgate fit in the body opening and ADJUST as necessary.
Scuff plate misaligned.REINSTALL the scuff plate.
Seal or seal push pins damaged.INSTALL a new seal.
Air leak around the liftgate flip window perimeterLoose fit seal.PINCH the seal carrier to improve the retention to the seal flange.
Seal misaligned.REINSTALL the seal.
Glass misaligned.REALIGN the glass.
Seal damaged.INSTALL a new seal.
Wind noise from antennaShape of antenna.INSTALL an antenna boot or a spiral antenna.
Air leak around antenna cable access hole.INSPECT the antenna access hole grommet. REPAIR as necessary.
Air leak from closed roof opening panelSeal installed incorrectly.REINSTALL the seal.
Roof opening panel glass/door misaligned.REALIGN the roof opening panel glass/door.
Roof opening panel damaged.INSTALL a new roof opening panel.
Buffeting from an open roof opening panelWind deflector inoperative/damaged.REPAIR or INSTALL a new wind deflector as necessary.
Wind deflector height incorrect.ADJUST the wind deflector higher.
Wind noise created by airflow over or behind body panelsFender splash shield misaligned.REALIGN the fender splash shield.
Body panel misaligned (exposed edge).REALIGN the appropriate body panel.
Hood misaligned (front margin).CHECK hood gaps and fit. ADJUST the hood as necessary.
Front grille edge noise.APPLY foam in the hollow areas behind the louvers.
Wind noise created by grille opening panelGrille relationship to leading edge on hood.ADJUST the grille opening panel forward to eliminate wind noise.
Sharp edges due to material imperfections.REMOVE the sharp edges (no damage to visible surface).
Noise from roof rackRoof rack rails or crossbars loose.TIGHTEN the fasteners.
Roof rack fasteners missing.INSTALL the approved fasteners.
Roof rack crossbars installed backward.REINSTALL the crossbars.
Roof rack rub strips partially lifting from roof.REAPPLY adhesive or fasteners or INSTALL new rub strips as necessary.
Roof rack gaskets loose or misaligned.REINSTALL the gasket.
Wind noise from bug shield/exterior windshield sun visorTurbulence created by location and shape.REMOVE per customer direction if it is a dealer installed option.

SYMPTOM CHART - AIR LEAK AND WIND NOISE

Symptom Chart - Brake Noise/Vibration

ConditionPossible SourcesAction
Rattling noiseCaliper mounting bolts loose.CHECK the caliper bolts. TIGHTEN to specifications. REFER to FRONT DISC BRAKE for the front disc brakes or REAR DISC BRAKE for rear disc brakes.
Damaged or worn caliper pins or retainers.CHECK the caliper pins and retainers for lubrication and correct fit. LUBRICATE or INSTALL new components as necessary. REFER to FRONT DISC BRAKE for the front disc brakes or REAR DISC BRAKE for rear disc brakes.
Missing or damaged anti-rattle clips or springs.CHECK the brake pads for missing clips or broken springs. INSTALL new components as necessary. REFER to FRONT DISC BRAKE for the front disc brakes or REAR DISC BRAKE for rear disc brakes.
Loose brake disc shield.TIGHTEN the brake disc shield bolts to specification. REFER to FRONT DISC BRAKE .
Clicking noise - with brakes applied with ABS brakesABS hydraulic control unit.Acceptable condition.
Squealing noise - occurs on first (morning) brake applicationDisc brake pads.Acceptable condition. Caused by humidity and low disc brake pad temperature.
Squealing noise - a continuous squealDisc brake pads or linings worn below minimum thickness.INSTALL new disc brake pads. REFER to FRONT DISC BRAKE and REAR DISC BRAKE .
Squealing noise - an intermittent squeal brought on by cold, heat, water, mud or snowDisc brake pad.Acceptable condition.
Groaning noise - occurs at low speeds with brake lightly applied (creeping)Disc brake pads.Acceptable condition.
Grinding noise - continuousDisc brake pads or linings worn below minimum thickness.INSPECT the disc brake pads, brake discs/drums and attaching hardware for damage. REPAIR or INSTALL new components as necessary. REFER to FRONT DISC BRAKE or REAR DISC BRAKE .
Moaning noiseBrake linings contaminated with grease or oil.INSPECT the brake pads and shoes for contamination. REPAIR or INSTALL new components as necessary.
Brake vibration/shudder - occurs when brakes are appliedUneven disc or drum wear.GO to PINPOINT TEST A .
Uneven disc brake pad or lining transfer.
Suspension components.
Brake vibration/shudder - occurs when the brake pedal is releasedBrake drag.INSPECT the disc brake pads or linings for premature wear. REPAIR or INSTALL a new caliper or wheel cylinder as necessary. REFER to FRONT DISC BRAKE for front disc brakes or REAR DISC BRAKE for the rear disc brakes.

SYMPTOM CHART - BRAKE NOISE/VIBRATION

Symptom Chart - Driveline Noise/Vibration

ConditionPossible SourcesAction
Driveline clunk - during acceleration or from cruise to coast/decelerationDamaged or worn inboard constant velocity (CV) joint.INSPECT the inboard CV joint and boot. REPAIR or INSTALL a new CV joint as necessary. REFER to FRONT DRIVE HALFSHAFTS .
Clicking, popping or grinding - occurs while vehicle is turningInadequate or contaminated lubrication in the (CV) joints.CHECK the CV boots and joints for wear or damage. REPAIR or INSTALL new components as necessary. REFER to FRONT DRIVE HALFSHAFTS .
Another component contacting the halfshaft.CHECK the halfshafts and the area around the halfshafts. REPAIR as necessary. FRONT DRIVE HALFSHAFTS .
Brake components.INSPECT the front brakes for wear or damage. REPAIR as necessary. REFER to FRONT DISC BRAKE .
Steering components.INSPECT the drag link, inner and outer tie-rods or idler arm for wear or damage. REPAIR as necessary. REFER to POWER STEERING .
Suspension components.INSPECT the upper and lower ball joints for wear or damage. REPAIR as necessary. REFER to FRONT SUSPENSION .
Damaged or worn wheel bearings.CHECK for abnormal wheel bearing play or roughness. Refer to WHEEL BEARING CHECK . ADJUST or INSTALL new wheel bearings as necessary.
Clicking or snapping - occurs when accelerating around a cornerDamaged or worn outboard CV joint.INSPECT the outboard CV joint and boot. REPAIR or INSTALL a new CV joint as necessary. REFER to FRONT DRIVE HALFSHAFTS .
Buzz - buzzing noise is the same at cruise or coast/decelerationDamaged or worn tires.CHECK for abnormal tire wear or damage. INSTALL new tire(s) as necessary. REFER to WHEELS & TIRES .
Driveline shudder - occurs during acceleration from a slow speed or stopIncorrect or high CV joint operating angle.CHECK vehicle ride height is within limits. REPAIR as necessary. REFER to SUSPENSION SYSTEM-GENERAL INFORMATION .
Damaged or worn front suspension components.CHECK for a loose stabilizer bar, damaged or loose strut/strut bushings or loose or worn ball joints. INSPECT the steering linkage for wear or damage. REPAIR or INSTALL new components as necessary.
Driveline vibration - occurs at cruising speedsIncorrect lateral and radial tire/wheel runout.INSPECT the tire and wheels. MEASURE tire runouts. REPAIR or INSTALL new components as necessary. REFER to WHEELS & TIRES .
Incorrectly seated CV joint in the front wheel hub.CHECK the outer CV joint for correct seating into the hub. REPAIR as necessary. REFER to FRONT DRIVE HALFSHAFTS .

SYMPTOM CHART - DRIVELINE NOISE/VIBRATION

Symptom Chart - Engine Noise/Vibration

ConditionPossible SourcesAction
Grinding noise - occurs during engine crankingIncorrect starter motor mounting.INSPECT the starter motor for correct mounting. REPAIR as necessary. REFER to STARTING SYSTEM .
Starter motor.CHECK the starter motor. REPAIR or INSTALL a new starter motor as necessary. REFER to STARTING SYSTEM .
Incorrect starter motor drive engagement.INSPECT the starter motor drive and flexplate/flywheel for wear or damage. INSTALL a new starter motor drive or flexplate/flywheel as necessary. REFER to STARTING SYSTEM .
Engine ticking noiseFuel injector.GO to PINPOINT TEST B .
Fuel line.
Oil pump.
Valve lifter.
Belt tensioner.
Coolant pump.
Obstruction of cooling fan.
Engine drumming noise - normally accompanied by vibrationPowertrain mount.CARRY OUT Powertrain/Drivetrain Mount Neutralizing .
Damaged or misaligned exhaust system.INSPECT the exhaust system for loose or broken clamps and brackets. CARRY OUT Exhaust System Neutralizing .
Whistling noise - normally accompanied with poor idle conditionAir intake system.CHECK the air intake ducts, air cleaner, throttle body and vacuum hoses for leaks and correct fit. REPAIR or ADJUST as necessary. REFER to INTAKE AIR DISTRIBUTION & FILTERING .
Clunking noiseCoolant pump has excessive end play or imbalance.CHECK the coolant pump for excessive end play. INSPECT the coolant pump with the drive belt off for imbalance. INSTALL a new coolant pump as necessary. REFER to ENGINE COOLING .
Generator has excessive end play.CHECK the generator for excessive end play. REPAIR or INSTALL a new generator. REFER to GENERATOR AND REGULATOR .
Pinging noiseExhaust system leak.INSPECT the exhaust system for leaks. REPAIR as necessary. REFER to EXHAUST SYSTEM .
Gasoline octane too low.VERIFY with customer the type of gasoline used. CORRECT as necessary.
Incorrect spark timing.CHECK the spark timing. REPAIR as necessary.
High operating temperature.INSPECT cooling system for leaks. CHECK the coolant level. REFILL as necessary. CHECK the coolant for the correct mix ratio. DRAIN and REFILL as needed. CHECK engine operating temperature is within specifications. REPAIR as necessary.
Foul-out spark plug.CHECK the spark plugs. REPAIR or INSTALL new spark plugs as necessary.
Catalytic converter.Acceptable noise.
Knocking noise - light knocking noise, also described as piston slap. Noise is most noticeable when engine is cold with light to medium acceleration. Noise disappears as engine warmsExcessive clearance between the piston and the cylinder wall.Engine cold and at high idle. Using an EngineEAR, pull a spark plug or fuel injector connector until the noise goes away. CARRY OUT a cylinder bore clearance to piston check. INSTALL a new piston. REFER to ENGINE .
Knocking noise - light double knock or sharp rap sound. Occurs mostly with warm engine at idle or low speeds in DRIVE. Increases in relation to engine load. Associated with poor lubrication historyExcessive clearance between the piston and the piston pin.INSTALL a new piston or piston pin. REFER to ENGINE .
Knocking noise - light knocking noise is most noticeable when engine is warm. Noise tends to decrease when vehicle is coasting or in NEUTRALExcessive clearance between the connecting rod bearings and the crankshaft.Engine warm and at idle. Using an EngineEAR, PULL a spark plug or fuel injector connector until the noise goes away. INSTALL new bearings. REFER to ENGINE .
Knocking - deep knocking noise. Noise is most noticeable when engine is warm, at lower rpm and under a light load and then at floatWorn or damaged crankshaft main bearings.CARRY OUT Drive Engine Run-Up (DERU) Test. CHECK for noise with vehicle at operating temperature, during medium to heavy acceleration. CHECK at idle with injector disconnected, noise does not change. INSTALL new main bearings. REFER to ENGINE .
Knocking noise - occurs mostly with warm engine at light/medium accelerationSpark plugs.CHECK the spark plugs for damage or wear. INSTALL new spark plugs as necessary.
Carbon accumulation in combustion chamber.REMOVE carbon from combustion chamber.
Whine or moaning noiseAir intake system.CHECK the air cleaner and ducts for correct fit. INSPECT the air intake system for leaks or damage. REPAIR as necessary. REFER to INTAKE AIR DISTRIBUTION & FILTERING .
Generator electrical field or bearings.CARRY OUT generator load test. REPAIR or INSTALL a new generator as necessary. REFER to STARTING SYSTEM .
Drone type noiseExhaust system.CARRY OUT Exhaust System Neutralizing . REPAIR as necessary.
A/C compressor.CHECK for noise with vehicle at constant speeds. CYCLE the compressor on and off and listen for a change in pitch. REPAIR as necessary. REFER to AIR CONDITIONING .
Powertrain mounts.CARRY OUT Powertrain/Drivetrain Mount Neutralizing .
Sputter type noise - noise worse when cold, lessens or disappears when vehicle is at operating temperatureDamaged or worn exhaust system components.INSPECT the exhaust system for leaks or damage. REPAIR as necessary. REFER to EXHAUST SYSTEM .
Rattling noise - noise from the upper engine (valve train). Worse when engine is coldLow oil level.CHECK oil level. FILL as necessary.
Thin or diluted oil.INSPECT the oil for contamination. If oil is contaminated, CHECK for the source. REPAIR as necessary. CHANGE the oil and filter.
Low oil pressure.CARRY OUT an oil pressure test. If not within specifications, REPAIR as necessary. REFER to ENGINE SYSTEM-GENERAL INFORMATION .
Worn rocker arms/fulcrums or followers.CARRY OUT a valve train analysis. INSTALL new valve train components as necessary. REFER to ENGINE .
Worn valve guides.CARRY OUT a valve train analysis. INSTALL new valve guides as necessary. REFER to ENGINE .
Excessive runout of valve seats on the valve face.CARRY OUT a valve seat runout test. INSPECT the valve face and seat. INSTALL new valves as necessary. REFER to ENGINE .
Rattling noise - from the bottom of the vehicleLoose muffler shields or catalytic converter shields.CHECK the exhaust system for loose exhaust shields. REPAIR as necessary.
Thumping noise - from the bottom of the vehicle, worse at accelerationExhaust pipe/muffler grounded to chassis.CHECK the exhaust system to chassis clearance. CHECK the exhaust system hangers for damage. REPAIR as necessary. REFER to EXHAUST SYSTEM .
Whoosh - occurs during light vehicle acceleration. Heard inside the vehicleThrottling late, creating turbulence transmitted through the plastic manifold.CHECK for leaks or missing seal in the dash panel.
Engine vibration - is felt with increases and decreases in engine rpmStrain on exhaust mounts.CARRY OUT Exhaust System Neutralizing . REPAIR as necessary.
Damaged or worn powertrain/drivetrain mounts.CHECK the powertrain/drivetrain mounts for damage. REFER to ENGINE .
Engine or transmission grounded to chassis.INSPECT the powertrain/drivetrain for correct clearances. REPAIR as necessary.
Engine vibration - vibration felt at all timesExcessive engine pulley runout.CARRY OUT Engine Accessory Test. INSTALL a new engine pulley as necessary. REFER to ENGINE .
Damaged or worn accessory component.CARRY OUT Engine Accessory Test. REPAIR or INSTALL a new component as necessary.
Accelerator pedal vibration - felt through the pedal as a buzzThrottle cable loose or misrouted.INSPECT the throttle cable. REPAIR as necessary. REFER to ACCELERATION CONTROL .
Engine vibration - mostly at COAST/NEUTRAL coast. Condition improves with vehicle acceleratingCombustion instability.CHECK the ignition system. INSTALL new components as necessary.
Engine vibration or shudder - occurs with light to medium acceleration above 56 km/h (35 mph)Worn or damaged spark plugs.INSPECT the spark plugs for cracks, high resistance or broken insulator. INSTALL a new spark plug(s) as necessary.
Plugged fuel injector.REPAIR or INSTALL a new injector as necessary. REFER to ENGINE .
Damaged spark plug wire.INSPECT the spark plug wires for damage. INSTALL a new spark plug wire(s) as necessary.
Contaminated fuel.INSPECT the fuel for contamination. DRAIN the fuel system and refill.
Worn or damaged torque converter.CHECK the torque converter. INSTALL a new torque converter as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .

SYMPTOM CHART - ENGINE NOISE/VIBRATION

Symptom Chart - Idle Noise/Vibration

ConditionPossible SourcesAction
Idle air control (IAC) valve moan - occurs on throttle tip-outIAC valve is contaminated with oil.GO to COMPONENT TESTS .
Accessory drive belt chirp - occurs at idle or high idle, cold or hot. Most common occurrence is during humid weatherAccessory drive belt worn, or pulley is misaligned or loose.INSPECT for loose or misaligned pulleys. CHECK the drive belt for wear or damage. INSTALL new pulley(s) or drive belt, as necessary. REFER to ENGINE .
Accessory drive bearing hoot - occurs at idle or high idle in cold temperatures of approximately +4°C (+40°F) or colder at first start of the dayAccessory drive idler or tensioner pulley bearing is experiencing stick/slip between ball bearings and bearing race.GO to PINPOINT TEST C .
Power steering moan - occurs at high idle and possibly at idle during the first cold start of the day in temperatures of approximately -18°C (0°F) or colder. Noise can even be a severe screech for less than one minute in very cold temperatures of approximately -29°C (-20°F) or colderHigh fluid viscosity, or plugged reservoir screen in power steering reservoir starves pump causing cavitation.GO to PINPOINT TEST D .
Generator whine - during high electrical loads at idle or high idle, a high pitched whine or moan is emitted from the generatorGenerator electrical field noise.Using an EngineEAR, PROBE near the generator housing. LISTEN for changes in the noise level while changing electrical loads (such as rear defrost, headlamps, etc.). CARRY OUT a generator load test. If the system passes the load test, the noise is from the generator bearings, INSTALL new bearings. If the system fails the load test, INSTALL a new generator. REFER to GENERATOR AND REGULATOR .
Engine-driven cooling fan moan - occurs during the first start of the day. It is most objectionable near idle speeds up to 2000 rpm. The noise increases with rpmThe viscous cooling fan clutch engages until the fluid in the clutch reaches normal operating temperature, causing the fan to fully engage.GO to PINPOINT TEST E .
Engine cooling fan boom/rough engine idle sensation - occurs during idle when the engine cooling fan is in HIGH mode. Condition will only occur with A/C system ON and in ambient temperatures equal to or greater than 80°F (27°C). Vibration felt through steering wheelOut-of-balance engine cooling fan.TURN the A/C system ON, disconnect the ECT electrical connector. This will force the PCM to turn the cooling fans to HIGH SPEED operating mode. If engine boom, rough idle sensation or engine noise is experienced, determine if either the RH, LH or both engine cooling fans have an abnormally high shaking force. This is done by placing one's hand at each of the fan assembly's exterior shrouds and in the area where the fan assemblies mount to the radiator support. INSTALL a new RH, LH or both engine cooling fans. REFER to ENGINE COOLING . RECONNECT the sensor and CLEAR the pending DTC Code P0118 ECT Hi Input.
Drumming noise - occurs inside the vehicle during idle or high idle, hot or cold. Very low-frequency drumming is very rpm dependentExhaust system vibration excites the body resonances inducing interior noise. Engine vibration excites the body resonances inducing interior noise.GO to PINPOINT TEST F .
Hissing noise - occurs during idle or high idle that is apparent with the hood openVacuum leak or IAC valve flow noise.Use the Ultrasonic Leak Detector/EngineEAR to locate the source. Scan the air intake system from the inlet to each cylinder intake port. DISCARD the leaking parts, and INSTALL a new component.
Vehicles with a plastic intake manifold.Acceptable condition. Some plastic manifolds exhibit this noise, which is the effect of the plastic manifold.
Automatic transmission buzz or hissWorn or damaged main control solenoids or valves.Using a transmission tester, activate the solenoids to duplicate sound. INSTALL new components as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Heating, vacuum and air conditioning (HVAC) system chirp - most audible inside the vehicle. Listen for a change in noise pitch or loudness while changing the HVAC system blower speedDamaged or worn HVAC blower bearing.INSTALL a new blower motor. REFER to AIR CONDITIONING .
Air conditioning (A/C) clutch ticking - occurs when the compressor clutch engagesAcceptable noise. Incorrect air gap.LISTEN to the clutch to determine if the noise occurs with clutch engagement. A small amount of noise is acceptable. If the noise is excessive, CHECK the A/C clutch air gap. INSPECT the A/C clutch for wear or damage. INSTALL a new clutch as necessary. REFER to AIR CONDITIONING .
Intermittent rattle, or scraping/rubbing noiseLoose exhaust heat shield(s).INSPECT the exhaust system for loose parts using a glove or clamps to verify cause. REPAIR as necessary. REFER to EXHAUST SYSTEM .
Wiring, hose or other part interfering with accessory drive belt or pulley.INSPECT accessory drive system closely verifying there is adequate clearance to all rotating components. REPAIR as necessary.
Engine ticking or knocking noise - occurs during idle or high idle during the first cold start of the dayPiston noise or valvetrain noise (bled down lifter/lash adjuster).GO to PINPOINT TEST G .
A continuous, speed-dependent rattle from the engine - occurs during idle or high idle during the first cold start of the day and disappears as the engine warms upPiston noise or valvetrain noise (bled down lifter/lash adjuster).GO to PINPOINT TEST G .
Idle vibration - a low-frequency vibration (5-20 Hz) or mild shake that is felt through the seat/floorpanCylinder misfire.Using a scan tool, CHECK the ignition system. CARRY OUT a cylinder power test. REFER to ENGINE SYSTEM-GENERAL INFORMATION .
Idle vibration - a high-frequency vibration (20-80 Hz) or buzz, that is felt through the steering wheel or seatExhaust system mounts bound up.VERIFY concern occurs at engine firing frequency. CHECK that the exhaust system vibrates at the same frequency as the engine. ADD 9-14 km (20-30 lb.) to the tail pipe to test, CARRY OUT Exhaust System Neutralizing .
Body mounts loose.INSPECT the body mounts. CARRY OUT a Neutral Engine Run-Up (NERU) Test. REPAIR as necessary.
Power steering lines grounded out.INSPECT that the power steering lines are not contacting the chassis or each other. REPAIR as necessary.

SYMPTOM CHART - IDLE NOISE/VIBRATION

Symptom Chart - Squeak and Rattle

ConditionPossible SourcesAction
Squeak - heard inside the vehicle when closing/opening the doorInsufficient lubrication on the door hinge or check strap.LUBRICATE the hinge or check strap.
Internal door components loose, rubbing or misaligned.CHECK the inside of the door. TIGHTEN or ALIGN as necessary. USE the Rotunda Squeak and Rattle Kit to isolate any rubbing components.
Squeak - heard inside the vehicle when closing/opening the windowWorn or damaged glass run/channel.REPAIR or INSTALL a new glass run/channel. REFER to GLASS, FRAMES AND MECHANISMS .
Squeak - heard outside of vehicle when closing/opening the doorExhaust shield rubbing against the chassis or exhaust pipe.CHECK the exhaust system. REPAIR as necessary.
Squeak - occurs with initial brake pedal applicationDisc brake pads.Under certain conditions, asbestos free pads can generate a squeak noise. This noise is normal and does not indicate a concern.
Squeak - a constant noise that occurs with brake pedal applicationsDamaged or worn disc brake pads.INSPECT the pads for oil, grease or brake fluid contamination. CHECK for glazed linings. A brake disc with hard spots will also cause a squeak type noise. REPAIR or INSTALL new pads as necessary. REFER to FRONT DISC BRAKE .
Squeak - noise occurs over bumps or when turningWorn control arm bushings.INSPECT the control arm bushings. Spray with lubricant and CARRY OUT a "bounce test" to determine which bushing. REPAIR as necessary. REFER to FRONT SUSPENSION .
Worn or damaged shock absorber/strut.INSPECT the shock absorber for damage. CARRY OUT a "bounce test" to isolate the noise. INSTALL a new shock absorber/strut as necessary. REFER to FRONT SUSPENSION for the front shock absorber/strut or REAR SUSPENSION for the rear shock absorber/strut.
Rattle - heard when closing/opening the door or windowLoose internal door mechanism, bracket or attachment.REPEAT the motion or CARRY OUT a "tap test" to duplicate the noise. INSPECT the door for loose components. TIGHTEN loose components or USE the Rotunda Squeak and Rattle Kit to isolate any rattling components.
Squeak or rattle - heard inside the vehicle over rough roads/bumpsMisaligned glove compartment door/hinge.ALIGN the glove compartment door.
Instrument panel trim loose or misaligned.INSPECT the instrument panel trim for missing or loose clips or screws. REPAIR as necessary.
Loose interior component or trim.CARRY OUT a "touch test". ELIMINATE the noise by pressing or pulling on interior trim and components. USE the Rotunda Squeak and Rattle Kit to isolate any rattling/squeaking components.
Squeak or rattle - noise with a vibration concernDamaged or worn body mounts.INSPECT the upper and lower absorbers and washers for damage or wear. CHECK the body mount brackets for damage. CHECK the nuts and bolts are tightened to specifications. TIGHTEN as necessary.
Damaged or worn subframe mounts.INSPECT the upper and lower absorbers for damage or wear. CHECK the subframe for damage. CHECK the nuts and bolts are tightened to specifications. TIGHTEN as necessary. REFER to ENGINE .

SYMPTOM CHART - SQUEAK AND RATTLE

Symptom Chart - Steering Noise/Vibration

ConditionPossible SourcesAction
Steering grunt or shudder - occurs when turning into or out of a turn at low speeds (temperature sensitive)Steering gear or power steering hoses.GO to STEERING GEAR GRUNT/SHUDDER TEST COMPONENT TEST .
Steering System clonk - hydraulic knocking soundAir in the steering hydraulic system.CHECK for leaks in the system. PURGE the air from the system. REFER to STEERING SYSTEM-GENERAL INFORMATION .
Power steering pump moan - loud humming noise occurs when the steering wheel is rotated to the stop position. Produces a 120-600 Hz frequency that changes with rpmPower steering hose grounded out to chassis.INSPECT the power steering hoses. REPAIR as necessary.
Aerated fluid.CHECK for leaks in the system. PURGE the air from the system. REFER to STEERING SYSTEM-GENERAL INFORMATION .
Steering gear isolators.INSPECT the isolators for wear or damage. REPAIR as necessary.
Low fluid.CHECK the fluid level. REFILL as necessary.
Power steering pump brackets loose or misaligned.CHECK bolts, brackets and bracket alignment. TIGHTEN bolts to specification. REPAIR or INSTALL new brackets as necessary. REFER to POWER STEERING .
Steering gear clunk - occurs only while cornering over a bump (can be temperature sensitive)Steering gear.INSPECT the steering gear for loose mounting bolts. TIGHTEN as necessary. REFER to POWER STEERING .
Feedback (rattle, chuckle or knocking noise in the steering gear) - a condition where roughness is felt in the steering wheel when the vehicle is driven over rough surfacesColumn intermediate/flexible shaft joints damaged or worn.INSTALL a new intermediate/flexible shaft. REFER to STEERING COLUMN .
Loose, damaged or worn tie-rod ends.TIGHTEN the nuts to specification or INSTALL new tie-rod ends as necessary. REFER to POWER STEERING .
Steering gear insulators or mounting bolts loose or damaged.TIGHTEN the bolts or INSTALL new bolts as necessary. REFER to POWER STEERING .
Steering column intermediate shaft bolts are loose.TIGHTEN the bolts to specification. REFER to STEERING COLUMN .
Steering column damaged or worn.REPAIR or INSTALL a new steering column as necessary. REFER to STEERING COLUMN .
Loose suspension bushings, bolts or ball joints.INSPECT the suspension system. TIGHTEN or INSTALL new components as necessary. REFER to FRONT SUSPENSION .
Feedback (nibble at the steering wheel) - a condition where slight rotational movement is felt in the steering wheel when the vehicle is driven over rough or grooved surfacesLateral runout in the tire or wheel.GO to PINPOINT TEST H .
Yoke spring in the steering gear.CHECK TSBs for revised yoke spring for applicable vehicles.
Accessory drive belt squeal/chirp - when rotating the steering wheel from stop to stopLoose or worn accessory drive belt.ADJUST or INSTALL a new accessory belt drive as necessary. REFER to ACCESSORY DRIVE .
Power steering gear hissSteering column intermediate/flexible shaft-to-steering gear is binding or misaligned.REPAIR or INSTALL a new intermediate/flexible shaft as necessary. REFER to STEERING COLUMN .
Grounded or loose steering column boot at the dash panel.REPAIR as necessary.
Damaged or worn steering gear input shaft and valve.REPAIR or INSTALL a new steering gear as necessary. REFER to POWER STEERING .
Steering column rattleLoose bolts or attaching brackets.TIGHTEN the bolts to specifications.
Loose, worn or insufficiently lubricated column bearings.LUBRICATE or INSTALL new steering column bearings as necessary. REFER to STEERING COLUMN .
Steering shaft insulators damaged or worn.INSTALL new insulators. REFER to STEERING COLUMN . INSPECT the rubber spider coupling for damage.
Intermediate/flexible shaft compressed or extended.INSTALL a new intermediate/flexible shaft. REFER to STEERING COLUMN .
Steering column squeak or cracksInsufficient lubricated steering shaft bushings.LUBRICATE the steering shaft and shaft tube seals.
Loose or misaligned steering column shrouds.TIGHTEN or ALIGN the steering column shrouds.
Steering wheel rubbing against steering column shrouds.REPOSITION the steering column shrouds.
Insufficient lubricated speed control slip ring.LUBRICATE the speed control slip ring.
Upper or lower bearing sleeve out of position.REPOSITION the bearing sleeves.
Power steering pump noisyIncorrect assembly of components. Imperfections on the outside diameter or end surface of the power steering pump rotor. Damaged or worn power steering pump rotor splines. A crack on the inner surface of the power steering pump cam. Interference between the power steering pump rotor and cam. Damaged or worn power steering pump rotor and pressure plates.REPAIR or INSTALL a new power steering pump as necessary. REFER to POWER STEERING .
Power steering pump swish noisePower steering fluid flow into the bypass valve of the pump valve housing with fluid temperature below 54°C (130°F).Acceptable condition.
Power steering pump whine noiseAerated fluid.CHECK for a leak in the system. PURGE the air from the system. REFER to STEERING SYSTEM-GENERAL INFORMATION .
Damaged power steering pump cam.REPAIR or INSTALL a new power steering pump as necessary. REFER to POWER STEERING .
Damaged valve cover O-ring seal.REPAIR or INSTALL a new power steering pump as necessary. REFER to POWER STEERING .
Power steering pump clicking (mechanical) noisePower steering pump rotor slippers too long, excessive rotor slipper-to-slot clearance or damaged or worn rotor assembly.REPAIR or INSTALL a new power steering pump as necessary. REFER to POWER STEERING .
Power steering pump clatter noiseDamaged corners on the outside diameter or the power steering rotor or distorted rotor slipper ring.REPAIR or INSTALL a new power steering pump as necessary. REFER to POWER STEERING .

SYMPTOM CHART - STEERING NOISE/VIBRATION

Symptom Chart - Suspension Noise/Vibration

ConditionPossible SourcesAction
Squeak or grunt - noise from the front suspension, occurs more in cold ambient temperatures. More noticeable over rough roads or when turningFront stabilizer bar insulators.Under these conditions, the noise is acceptable. CHECK TSBs.
Clunk - noise from the front suspension, occurs in and out of turnsLoose front struts or shocks.INSPECT for loose nuts or bolts. TIGHTEN to specifications. REFER to FRONT SUSPENSION .
Clunk - noise from the rear suspension, occurs when shifting from REVERSE to DRIVELoose rear suspension components.INSPECT for loose or damaged rear suspension components. REPAIR or INSTALL new components as necessary. REFER to REAR SUSPENSION .
Click or pop - noise from the front suspension. More noticeable over rough roads or over bumpsWorn or damaged ball joints.CARRY OUT a ball joint inspection. INSTALL new ball joints or control arms as necessary. REFER to FRONT SUSPENSION .
Click or pop (FWD vehicles) - noise occurs when vehicle is turningWorn or damaged ball joints.CARRY OUT a ball joint inspection. INSTALL new ball joints or control arms as necessary. REFER to FRONT SUSPENSION .
Click or snap - occurs when accelerating around a cornerDamaged or worn outboard CV joint.INSPECT the outboard CV joint and boot. REPAIR or INSTALL a new CV joint as necessary. REFER to FRONT DRIVE HALFSHAFTS .
Front suspension noise - a squeak, creak or rattle noise. Occurs mostly over bumps or rough roadsSteering components. Loose or bent front struts or shock absorbers. Damaged spring or spring mounts. Damaged or worn control/radius arm bushings. Worn or damaged stabilizer bar bushings or links.GO to PINPOINT TEST H .
Rear suspension noise - a squeak, creak or rattle noise. Occurs mostly over bumps or rough roadsLoose or bent rear shock absorbers. Damaged spring or spring mounts. Damaged or worn control arm bushings. Worn or damaged stabilizer bar bushings or links.GO to PINPOINT TEST I .
Shudder - occurs during acceleration from a slow speed or stopIncorrect or high CV joint operating angle.CHECK vehicle ride height is within limits. REPAIR as necessary. REFER to FRONT DRIVE HALFSHAFTS .
Damaged or worn front suspension components.CHECK for a loose stabilizer bar, damaged or loose strut/strut bushings or loose or worn ball joints. INSPECT the steering linkage for wear or damage. REPAIR or INSTALL new components as necessary.
Shimmy - most noticeable on coast/deceleration. Also hard steering conditionExcessive positive caster.CHECK the caster alignment angle. CORRECT as necessary. REFER to SUSPENSION SYSTEM-GENERAL INFORMATION .

SYMPTOM CHART - SUSPENSION NOISE/VIBRATION

Symptom Chart - Tire Noise/Vibration

ConditionPossible SourcesAction
Tire noise - hum/moan at constant speedsAbnormal wear patterns.SPIN the tire and CHECK for tire wear. INSTALL a new tire as necessary. INSPECT for damaged/worn suspension components. CARRY OUT wheel alignment.
Tire noise - noise tone lowers as the vehicle speed is loweredOut-of-balance tire.BALANCE the tire and ROAD TEST. INSTALL a new tire as necessary. REFER to WHEELS & TIRES .
Tire noise - ticking noise, changes with speedNail puncture or stone in tire tread.INSPECT the tire. REPAIR as necessary.
Wheel and tire - vibration and noise concern is directly related to vehicle speed and is not affected by acceleration, coasting or deceleratingDamaged or worn tire.GO to PINPOINT TEST J .
Tire wobble or shudder - occurs at lower speedsDamaged wheel bearings.SPIN the tire and CHECK for abnormal wheel bearing play or roughness. ADJUST or INSTALL new wheel bearings as necessary. REFER to FRONT SUSPENSION .
Damaged wheel.INSPECT the wheel for damage. INSTALL a new wheel as necessary. REFER to FRONT SUSPENSION .
Damaged or worn suspension components.INSPECT the suspension components for wear or damage. REPAIR as necessary.
Loose wheel nuts.CHECK the wheel nuts. TIGHTEN to specification. REFER to WHEELS & TIRES .
Damaged or uneven tire wear.SPIN the tire and CHECK for abnormal tire wear or damage. INSTALL a new tire as necessary. REFER to WHEELS & TIRES .
Tire shimmy or shake - occurs at lower speedsWheel/tire out of balance.BALANCE the wheel/tire assembly.
Uneven tire wear.CHECK for abnormal tire wear. INSTALL a new tire as necessary. REFER to WHEELS & TIRES .
Excessive radial runout of wheel or tire.CARRY OUT a radial runout test of the wheel and tire. INSTALL a new tire as necessary. REFER to WHEELS & TIRES .
Worn or damaged wheel studs or elongated stud holes.INSPECT the wheel studs and wheels. INSTALL new components as necessary. REFER to FRONT SUSPENSION for the front wheels or REAR SUSPENSION for the rear wheels.
Excessive lateral runout of the wheel or tire.CARRY OUT a lateral runout test of the wheel and tire. CHECK the wheel, tire and hub. REPAIR or INSTALL new components as necessary. REFER to WHEELS & TIRES .
Foreign material between the brake disc and hub or in the brake disc fins.CLEAN the mounting surfaces of the brake disc and hub. CHECK the brake disc fins for material.
High speed shake or shimmy - occurs at high speedsExcessive wheel hub runout. Damaged or worn tires. Damaged or worn wheel bearings. Worn or damaged suspension or steering linkage components. Brake disc or drum imbalance.GO to PINPOINT TEST K .

SYMPTOM CHART - TIRE NOISE/VIBRATION

Symptom Chart - Transmission (Automatic) Noise/Vibration

ConditionPossible SourcesAction
Rattle - occurs at idle or at light acceleration from a stopDamaged engine or transmission mounts.CHECK the powertrain/drivetrain mounts for damage. REFER to ENGINE .
A loose front exhaust pipe heat shield.REPAIR or INSTALL a new heat shield as necessary.
Loose inspection plate or dust cover plate.CHECK for loose bolts. TIGHTEN to specifications. REFER to AUTOMATIC TRANSAXLE - 6 SPEED . CHECK for loose nuts.
Loose flexplate to converter nuts.TIGHTEN to specifications. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Whine - pitch increases with vehicle speed. Starts in 1st and 2nd gear, decreases or goes away at higher gearsDamaged or worn low one-way clutch. Damaged or worn intermediate one-way clutch. Friction elements. Damaged or worn planetary or sun gear.INSPECT the transmission for wear or damage. REPAIR or INSTALL new components as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Whine - the pitch changes with engine speedA worn or damaged component.CARRY OUT the Engine Accessory Test. REPAIR or INSTALL new accessory drive components as necessary.
Incorrect fluid level.CHECK that the transmission is filled to the correct level. ADD fluid as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Partially blocked filter.INSPECT the filter. CLEAN or INSTALL a new filter as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Worn or damaged torque converter.CARRY OUT the torque converter service and replacement check. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Worn or damaged front pump.INSPECT the front pump. INSTALL a new front pump as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Whine - pitch changes with vehicle speedSpeedometer cable or gears.REPAIR or INSTALL new cables or gears as necessary.
Whine/moan type noise - pitch increases or changes with vehicle speedDamaged engine or transmission mount.CHECK the powertrain/drivetrain mounts for damage. REFER to ENGINE .
U-joints worn or damaged.INSPECT the U-joints for wear or damage. INSTALL new U-joints as necessary.
Damaged or worn differential ring and pinion.INSPECT the differential ring and pinion for damage. Check Tooth Contact Pattern and Condition of the Ring and Pinion component test. REPAIR or INSTALL a new differential ring and pinion as necessary.
Planetary gears nicked or chipped.CHECK the planetary gears for damage. INSTALL new components as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Whistle - noise is high pitched, constant. Changes in pitch with throttle positionHydraulic pressure in the main control.INSPECT the main control. REPAIR or INSTALL new components as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Incorrect band/clutch apply pressure.CARRY OUT the line pressure tests. REPAIR or INSTALL components as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Worn or damaged torque converter.CARRY OUT the torque converter service and replacement check. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Clunk - occurs when shifting from PARK to a DRIVE or REVERSE positionDamaged powertrain mounts.INSPECT the powertrain mounts for damage. INSTALL new mounts as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Damaged or worn pinion bearings.CHECK for abnormal bearing play or roughness. INSTALL new bearings as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Worn or galled driveshaft slip yoke splines.CLEAN and INSPECT the splines of the yoke. INSTALL a new slip yoke as necessary.
Worn friction elements or excessive clutch pack end plate play.INSPECT the transmission for wear. CHECK that all end play and clearances are within specification. REPAIR or INSTALL new components as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Bump - occurs when shifting from PARK to a DRIVE or REVERSE position. Similar to Clunk but with no soundInitial gear engagement.Acceptable condition.
Buzz or hissWorn or damaged main control solenoids or valves.Using a transmission tester, ACTIVATE the solenoids to duplicate sound. INSTALL new components as necessary. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Vibration - a high frequency (20-80 Hz) that is felt through the seat or gear shifter. Changes with engine speedTransmission cooler lines grounded out.CHECK the transmission cooler lines. REPAIR as necessary.
Flexplate to torque converter nuts loose.CHECK the flexplate nuts. TIGHTEN to specification. REFER to AUTOMATIC TRANSAXLE - 6 SPEED .
Fluid filler tube grounded out.CHECK the fluid filler tube. REPAIR as necessary.
Shift cable incorrectly routed, grounded out or loose.CHECK the shift cable. REPAIR as necessary. AUTOMATIC TRANSAXLE/TRANSMISSION EXTERNAL CONTROLS .
Shutter or chatter - occurs with light to medium acceleration from low speeds or a stopElectrical inputs/outputs. Vehicle wiring harness. Incorrect inputs/outputs from the powertrain control module (PCM), digital transmission range (TR) sensor, brake pedal position (BPP) sensor, throttle position (TP) sensor, transmission speed sensor (TSS), output speed shaft (OSS) sensor or the torque converter clutch (TCC).CARRY OUT a Torque Converter Clutch Operation Test. RUN on-board diagnostics or self-test. REFER to AUTOMATIC TRANSAXLE - 6 SPEED . CLEAR the DTC's, road test and rerun on-board diagnostics or self-test.

SYMPTOM CHART - TRANSMISSION (AUTOMATIC) NOISE/VIBRATION

Pinpoint Tests

The pinpoint tests are a step-by-step diagnostic process designed to determine the cause of a condition. It may not always be necessary to follow a pinpoint test to its conclusion. Carry out only the steps necessary to correct the condition. Then, test the system for normal operation. Sometimes, it is necessary to remove various vehicle components to gain access to the component requiring testing. Reinstall all components after verifying system operation is normal.

PINPOINT TEST A: BRAKE VIBRATION/SHUDDER DIAGNOSIS

  1. A1 ROAD TEST THE VEHICLE - LIGHT BRAKING Check that the wheel and tires are correct for the vehicle. Inspect the tires for abnormal wear patterns. Road test the vehicle. Warm the brakes by slowing the vehicle a few times from 80-32 km/h (50-20 mph) using light braking applications. At highway speeds of 89-97 km/h (55-60 mph), apply the brake using a light pedal force. Is there a vibration/shudder felt in the steering wheel, seat or brake pedal? Yes : GO to A4 . No : GO to A2.
  2. A2 ROAD TEST THE VEHICLE - MODERATE TO HEAVY BRAKING Road test the vehicle. At highway speeds of 89-97 km/h (55-60 mph), apply the brake using a moderate to heavy pedal force. Is there a vibration/shudder? Yes : For vehicles with ABS, GO to A3. For vehicles with standard brakes, GO to A4 . No : Vehicle is OK. VERIFY condition with customer. TEST the vehicle for normal operation.
  3. A3 NORMAL ACTUATION OF THE ABS SYSTEM DIAGNOSIS During moderate to heavy braking, noise from the hydraulic control unit (HCU) and pulsation in the brake pedal can be observed. Pedal pulsation coupled with noise during heavy braking or on loose gravel, bumps, wet or snowy surfaces is acceptable and indicates correct functioning of the ABS system. Pedal pulsation or steering wheel nibble whose frequency is proportioned to the vehicle speed indicates a concern with a brake or suspension component. Is the vibration/shudder vehicle speed sensitive? Yes : GO to A5 . No : The brake system is operating correctly.
  4. A4 APPLICATION OF THE PARKING BRAKE NOTE: Begin at the front of the vehicle unless the vibration or shudder has been isolated to the rear. This test is not applicable to vehicles with drum-in-hat type parking brakes. For vehicles with drum-in-hat parking brakes, proceed to the next test. For all other vehicles, apply the parking brake to identify if the problem is in the front or rear brake. At highway speeds of 89-97 km/h (55-60 mph), lightly apply the parking brake until the vehicle slows down. Release the parking brake immediately after the test. Is there a vibration/shudder? Yes : GO to A9 . No : GO to A5.
  5. A5 CHECK THE FRONT WHEEL BEARINGS Check the front wheel bearings. Refer to «WHEEL BEARING CHECK»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) . Are the wheel bearings OK? Yes : GO to A6. No : INSPECT the wheel bearings. ADJUST or REPAIR as necessary. TEST the system for normal operation.
  6. A6 CHECK THE FRONT SUSPENSION Check the front suspension for: Broken or loose bolts. Damaged springs. Worn or damaged upper and lower control arm bushings. Loose or rough front bearings. Uneven tire wear. Are all the suspension components in satisfactory condition? Yes : GO to A7. No : REPAIR or INSTALL new components as necessary. TEST the system for normal operation.
  7. A7 RESURFACE THE FRONT BRAKE DISCS CAUTION: Do not use a bench lathe to machine brake discs. NOTE: Follow the manufacturer's instructions to machine the brake discs. After machining, make sure the brake disc meets the thickness specification. Resurface the front brake discs. Refer to «BRAKE SYSTEM-GENERAL INFORMATION»(/ford/five-hundred/i-2004-2007/remont/brakes-control-systems/#brake-system-general-information) . Road test the vehicle. Is the vibration/shudder present? Yes : GO to A8. No : Vehicle is OK.
  8. A8 CHECK THE REAR SUSPENSION Check the rear suspension for: Broken or loose bolts. Damaged or worn springs or spring bushings. Worn or damaged upper and lower control arm bushings. Worn or damaged trailing arms. Loose or rough rear bearings. Uneven tire wear. Are all the suspension components in satisfactory condition? Yes : GO to A9. No : REPAIR or INSTALL new components as necessary. TEST the system for normal operation.
  9. A9 RESURFACE THE REAR BRAKE DISC OR DRUM CAUTION: Do not use a bench lathe to machine brake discs. NOTE: Follow the manufacturers instructions to machine the brake discs. After machining, make sure the brake disc meets the thickness specification. Resurface the rear brake discs or drums. Refer to «BRAKE SYSTEM-GENERAL INFORMATION»(/ford/five-hundred/i-2004-2007/remont/brakes-control-systems/#brake-system-general-information) . Road test the vehicle. Is the vibration/shudder present? Yes : CHECK the front suspension for wear or damage. RESURFACE the front brake discs. TEST the system for normal operation. No : Vehicle is OK.

PINPOINT TEST B: ENGINE TICKING NOISE

  1. B1 CHECK FOR A TICKING NOISE AT THE FUEL RAIL Disconnect the first fuel line clip. Is the ticking noise gone? Yes : CHECK TSB for applicable vehicle. REPAIR as necessary. TEST the system for normal operation. No : GO to B2.
  2. B2 CHECK FOR A TICKING NOISE AT THE FUEL INJECTOR Using an EngineEAR, listen at the fuel injectors by placing a probe on each injector. To isolate the faulty injector, disconnect the injector electrical connector and listen for the noise. Is the fuel injector the source of the ticking noise? Yes : INSTALL a new fuel injector. REFER to «FUEL CHARGING & CONTROLS»(/ford/five-hundred/i-2004-2007/remont/fuel-system/#fuel-system-engine-control-system) . TEST the system for normal operation. No GO to B3.
  3. B3 CHECK THE BELT TENSIONER FOR A TICKING NOISE Inspect the accessory drive belt. Check for the belt tensioner bottoming at end of travel or not at end of stroke. Using an EngineEAR, listen at the belt tensioner. Is the belt tensioner the source of the noise? Yes : INSTALL a new belt tensioner. TEST the system for normal operation. No : GO to B4.
  4. B4 CHECK THE COOLANT PUMP FOR A TICKING NOISE Using an EngineEAR, listen at the coolant pump for ticking noise. Is the coolant pump the source of the noise? Yes : INSTALL a new coolant pump. REFER to «ENGINE COOLING»(/ford/five-hundred/i-2004-2007/remont/cooling-system-mechanical/#engine-cooling-system) . TEST the system for normal operation. No : GO to B5.
  5. B5 CHECK FOR AN OBSTRUCTION OF THE COOLING FAN Inspect the cooling fan for obstructions. Check the cooling fan and shroud for wear or damage. Was there an obstruction or does the cooling fan show signs of damage? Yes REPAIR or INSTALL a new cooling fan. REFER to «ENGINE COOLING»(/ford/five-hundred/i-2004-2007/remont/cooling-system-mechanical/#engine-cooling-system) . TEST the system for normal operation. No : GO to B6.
  6. B6 CHECK THE OIL PUMP FOR A TICKING NOISE Check the oil pump using EngineEARs and probe at the oil filter adapter to verify the oil pump as a source. Is the oil pump the source of the noise? Yes : INSTALL a new oil pump. REFER to «ENGINE»(/ford/five-hundred/i-2004-2007/remont/mechanical/#engine) . TEST the system for normal operation. No : GO to B7.
  7. B7 CHECK THE VALVE LIFTERS OR LASH ADJUSTERS FOR CORRECT OPERATION Check valve lifter/lash adjuster for correct operation, using EngineEARs. Are the valve lifters/lash adjusters operating correctly? Yes : VERIFY customer concern. CONDUCT a diagnosis of other suspect components. No : INSTALL a new valve lifter/lash adjuster(s). REFER to «ENGINE»(/ford/five-hundred/i-2004-2007/remont/mechanical/#engine) . TEST the system for normal operation.

PINPOINT TEST C: ACCESSORY DRIVE BEARING HOOT

  1. C1 CHECK THE ACCESSORY DRIVE IDLER AND TENSIONER PULLEY BEARINGS Carry out the «Vehicle Cold Soak Procedure»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__vehicle-cold-soak-procedure) . Key in START position. Place an EngineEAR probe directly on the pulley center post or bolt to verify which bearing is making the noise. Key in OFF position. Is either bearing making the noise? Yes : INSTALL a new pulley/idler. CARRY OUT the «Vehicle Cold Soak Procedure»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__vehicle-cold-soak-procedure) and TEST the system for normal operation. No : CONDUCT a diagnosis on other suspect accessory drive components.

PINPOINT TEST D: POWER STEERING MOAN

  1. D1 CHECK THE POWER STEERING SYSTEM Carry out the «Vehicle Cold Soak Procedure»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__vehicle-cold-soak-procedure) . Key in START position. Turn the steering wheel while the noise is occurring and listen for changes in sound pitch or loudness. Key in OFF position. Does the sound pitch or loudness change while turning the steering wheel? Yes : GO to D2. No : CONDUCT a diagnosis on other suspect accessory drive components.
  2. D2 VERIFY THE SOURCE Key in START position. Place an EngineEAR probe near the power steering pump/reservoir while the noise is occurring. While an assistant turns the steering wheel, listen for changes in sound pitch or loudness. Key in OFF position. Does the sound pitch or loudness change while turning the steering wheel? Yes : VERIFY that the supply tube to the pump is unobstructed. CHECK the fluid condition and level. DRAIN the fluid and REFILL. REFER to «POWER STEERING»(/ford/five-hundred/i-2004-2007/remont/manual-power-steering/#power-steering-system) . CARRY OUT the «Vehicle Cold Soak Procedure»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__vehicle-cold-soak-procedure) and TEST the system for normal operation. No : Normal system operation.

PINPOINT TEST E: ENGINE DRIVEN COOLING FAN MOAN

  1. E1 CHECK THE ENGINE DRIVEN COOLING FAN AFTER A COLD SOAK Carry out the «Vehicle Cold Soak Procedure»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__vehicle-cold-soak-procedure) . Key in START position. Assess the airflow. Raise the engine speed to 1500 rpm while listening for the moan to increase in proportion to the airflow. Key in OFF position. Does the moan increase in proportion to the airflow? Yes : TEST the fan for normal operation. If the fan tests normal, GO to E2. Otherwise, REPAIR as necessary. No : Normal system operation.
  2. E2 CHECK THE ENGINE DRIVEN COOLING FAN AT NORMAL OPERATING TEMPERATURE Key in START position. Run the engine to normal operating temperature while listening for the moan to stop. Key in OFF position. Does the moan stop? Yes : Normal clutch operation. No : INSTALL a new fan clutch. TEST the system for normal operation.

Scheme 15

Scheme 15: PINPOINT TEST F: DRUMMING NOISE
  1. F1 CHECK THE EXHAUST SYSTEM Key in START position. Increase the engine rpm until the noise is the loudest. Note the engine rpm. Key in OFF position. Add approximately 9 kg (20 lb) of weight to the exhaust system. First place the weight at the tail pipe and test, then at the front exhaust pipe. Key in START position. Increase the engine rpm and listen for the drumming noise. Note the engine rpm if the noise occurs. Key in OFF position. Using a vibration analyzer (VA), determine the amount of vibration that occurs with the drumming noise. Is the noise/vibration reduced or eliminated, or does the noise/vibration occur at a different rpm? Yes : CARRY OUT «Exhaust System Neutralizing»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__exhaust-system-neutralizing) . TEST the system for normal operation. No : GO to F2.
  2. F2 POWERTRAIN/DRIVETRAIN MOUNT NEUTRALIZING Carry out «Powertrain/Drivetrain Mount Neutralizing»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__powertraindrivetrain-mount-neutralizing) . Test the system for normal operation. Is the noise reduced or eliminated? Yes : Vehicle OK. TEST the system for normal operation. No : CONDUCT diagnosis of other suspect components.

PINPOINT TEST G: ENGINE TICKING, KNOCKING OR CONTINUOUS RATTLE DIAGNOSIS

  1. G1 CHECK FOR NOISE AT THE VALVE COVERS AND THE FRONT COVERS (OHC ENGINES) Carry out the «Vehicle Cold Soak Procedure»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness__vehicle-cold-soak-procedure) . Key in START position. NOTE: For a short-duration ticking noise, multiple engine starts may be necessary. Using an EngineEAR, listen closely at the valve covers and the front covers (OHC engines) by placing the probe near the surface of the valve cover and then on the surface front cover. Key in OFF position. Is the noise source apparent? Yes : REMOVE the appropriate cover and INSPECT for loose, worn/broken components. REPAIR as necessary. TEST the system for normal operation. No : GO to G2.
  2. G2 CHECK FOR NOISE AT THE CYLINDER BLOCK Key in START position. Using an EngineEAR, listen closely at the cylinder block by placing a probe on or near each freeze plug. Key in OFF position. Is the noise source apparent? Yes : REPAIR or INSTALL new components as necessary. No : GO to G3.
  3. G3 CHECK FOR NOISE WHILE DISCONNECTING EACH FUEL INJECTOR ELECTRICAL CONNECTOR, ONE AT A TIME Key in START position. Disconnect each fuel injector electrical connector, one at a time, to decrease piston force and listen for the noise. Key in OFF position. Is the noise reduced or eliminated? Yes : INSTALL a new fuel injector. TEST the system for normal operation. No : INSPECT the accessory drive components or the transmission as a possible source.

PINPOINT TEST H: FRONT SUSPENSION NOISE

  1. H1 ROAD TEST THE VEHICLE Test drive the vehicle. NOTE: An assistant will be needed for this road test. During the road test, drive the vehicle over a rough road. Using ChassisEARs, determine from which area/component the noise is originating. Is there a squeak, creak or rattle noise? Yes : GO to H2. No : The suspension system is OK. CONDUCT a diagnosis on other suspect systems.
  2. H2 INSPECT THE STEERING SYSTEM WARNING: The electrical power to the air suspension system must be shut off prior to hoisting, jacking or towing an air suspension vehicle. This can be accomplished by turning off the air suspension switch. Failure to do so can result in unexpected inflation or deflation of the air springs, which can result in shifting of the vehicle during these operations. Raise and support the vehicle. Check the steering system for wear or damage. Carry out a steering linkage test. Refer to «STEERING SYSTEM-GENERAL INFORMATION»(/ford/five-hundred/i-2004-2007/remont/manual-power-steering/#steering-system-general-information) . Inspect the tire wear pattern. Refer to «TIRE WEAR PATTERNS CHART»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) . Are the steering components worn or damaged? Yes : REPAIR the steering system. INSTALL new components as necessary. TEST the system for normal operation. No : GO to H3.
  3. H3 FRONT SHOCK ABSORBER/STRUT CHECK Check the front shock absorbers/strut mounts for loose bolts or nuts. Check the front shock absorbers/struts for damage. Carry out a "bounce test" check. Are the front shock absorbers/struts loose or damaged or wear? Yes : TIGHTEN to specifications if loose. INSTALL new front shock absorbers/struts if damaged. TEST the system for normal operation. No : GO to H5 .
  4. H4 CHECK THE FRONT SPRINGS Check the front spring and front spring mounts/brackets for wear or damage. Are the front springs or spring mounts/brackets worn or damaged? Yes : REPAIR or INSTALL new components as necessary. TEST the system for normal operation. No : GO to H5.
  5. H5 CHECK THE CONTROL ARMS/RADIUS ARMS Inspect the control arm bushings for wear or damage. Inspect for twisted or bent control/radius arm. Are the control/radius arms damaged or worn? Yes : REPAIR or INSTALL new components as necessary. TEST the system for normal operation. No : GO to H6.
  6. H6 CHECK THE STABILIZER BAR/TRACK BAR Check the stabilizer bar/track bar bushings and links for damage or wear. Check the stabilizer bar/track bar for damage. Check for loose or damaged stabilizer bar isolators or brackets. Are the stabilizer bar/track bar components loose, worn or damaged? Yes : REPAIR or INSTALL new components as necessary. TEST the system for normal operation. No : Suspension system OK. CONDUCT diagnosis on other suspect systems.

PINPOINT TEST I: REAR SUSPENSION NOISE

  1. I1 ROAD TEST THE VEHICLE Test drive the vehicle. NOTE: An assistant will be needed for this road test. During the road test, drive the vehicle over a rough road. Using ChassisEARs, determine from which area/component the noise is originating. Is there a squeak, creak or rattle noise? Yes : GO to I2. No : The suspension system is OK. CONDUCT a diagnosis on other suspect systems.
  2. I2 REAR SHOCK ABSORBER/STRUT CHECK WARNING: The electrical power to the air suspension system must be shut off prior to hoisting, jacking or towing an air suspension vehicle. This can be accomplished by turning off the air suspension switch. Failure to do so can result in unexpected inflation or deflation of the air springs, which can result in shifting of the vehicle during these operations. Raise and support the vehicle. Check the rear shock absorber/struts mounts for loose bolts or nuts. Check the rear shock absorbers/struts for damage. Carry out a shock absorber check. Are the rear shock absorbers/struts loose or damaged? Yes : TIGHTEN to specifications if loose. INSTALL new rear shock absorbers/struts if damaged. TEST the system for normal operation. No : GO to I3.
  3. I3 CHECK THE REAR SPRINGS Check the rear springs and rear spring mounts/brackets for wear or damage. Are the rear springs or spring mounts/brackets worn or damaged? Yes : REPAIR or INSTALL new components as necessary. TEST the system for normal operation. No : GO to I4.
  4. I4 CHECK THE CONTROL ARMS/TRAILING ARMS Inspect the control arm/trailing arm bushings for wear or damage. Check for loose control arm/trailing arm bolts. Inspect for twisted or bent control arms/trailing arms. Are the control arms/trailing arms loose, damaged or worn? Yes : REPAIR or INSTALL new components as necessary. TEST the system for normal operation. No : GO to I5.
  5. I5 CHECK THE STABILIZER BAR/TRACK BAR Check the stabilizer bar/track bar bushings and links for damage or wear. Check the stabilizer bar/track bar for damage. Check for loose or damaged stabilizer bar isolators or brackets. Are the stabilizer bar/track bar components loose, worn or damaged? Yes : REPAIR or INSTALL new components as necessary. TEST the system for normal operation. No : Suspension system OK. CONDUCT diagnosis on other suspect systems.

Scheme 16

Scheme 16: PINPOINT TEST J: WHEEL AND TIRE

Scheme 17

Scheme 17

Scheme 18

Scheme 18

Scheme 19

Scheme 19
  1. J1 ROAD TEST THE VEHICLE NOTE: Wheel or tire vibrations felt in the steering wheel are most likely related to the front wheel or tire. Vibration felt through the seat are most likely related to the rear wheel or tire. This may not always be true, but it can help to isolate the problem to the front or rear of the vehicle. Test drive the vehicle at different speed ranges. During the road test, if the vibration can be eliminated by placing the vehicle in NEUTRAL or is affected by the speed of the engine, the cause is not the wheels or tires. Is there a vibration and noise? Yes : GO to J2. No : The wheel and tires are OK. CONDUCT a diagnosis on other suspect systems.
  2. J2 CHECK THE FRONT WHEEL BEARINGS Check the front wheel bearings. Refer to «WHEEL BEARING CHECK»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) . Are the wheel bearings OK? Yes : GO to J3. No : INSPECT the wheel bearings. ADJUST or REPAIR as necessary. TEST the system for normal operation.
  3. J3 INSPECT THE TIRES Check the tires for missing weights. Check the wheels for damage. Inspect the tire wear pattern. Refer to the «TIRE WEAR PATTERNS CHART»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) . Do the tires have an abnormal wear pattern? Yes : CORRECT the condition that caused the abnormal wear. INSTALL new tire(s). TEST the system for normal operation. No : GO to J4.
  4. J4 TIRE ROTATION DIAGNOSIS Spin the tires slowly and watch for signs of lateral runout. Spin the tires slowly and watch for signs of radial runout. Are there signs of visual runout? Yes : GO to J5. No : CHECK the wheel and tire balance. CORRECT as necessary. TEST the system for normal operation.
  5. J5 RADIAL RUNOUT CHECK ON THE TIRE Measure the radial runout of the wheel and tire assembly. A typical specification for total radial runout is 0.045 inch. Is the radial runout within specifications? Yes : GO to J8 . No : GO to J6.
  6. J6 RADIAL RUNOUT CHECK ON THE WHEEL Measure the radial runout of the wheel. A typical specification for total radial runout is 0.045 inch. Is the radial runout within specifications? Yes : INSTALL a new tire. TEST the system for normal operation. No : GO to J7.
  7. J7 CHECK THE HUB/BRAKE DISC OR DRUM PILOT RUNOUT OR BOLT CIRCLE RUNOUT Measure the pilot or bolt circle runout. A typical specification for radial runout is: Pilot runout - less than 0.15 mm (0.006 inch). Bolt circle runout - less than 0.38 mm (0.015 inch). Is the radial runout within specifications? Yes : INSTALL a new wheel. TEST the system for normal operation. No : REPAIR or INSTALL new components as necessary. REFER to «FRONT SUSPENSION»(/ford/five-hundred/i-2004-2007/remont/suspension-front/#front-suspension) for the front wheels or «REAR SUSPENSION»(/ford/five-hundred/i-2004-2007/remont/suspension-rear/#rear-suspension) for the rear wheels.
  8. J8 LATERAL RUNOUT CHECK ON THE TIRE Measure the lateral runout of the wheel and tire assembly. A typical specification for total lateral runout is 1.14 mm (0.045 inch). Is the lateral runout within specifications? Yes : Wheel and tires OK. CONDUCT diagnosis on other suspect systems. No : GO to J9.
  9. J9 LATERAL RUNOUT CHECK ON THE WHEEL Measure the lateral runout of the wheel. A typical specification for total radial runout is 1.14 mm (0.045 inch). Is the lateral runout within specifications? Yes : INSTALL a new tire. TEST the system for normal operation. No : GO to J10.
  10. J10 CHECK THE FLANGE FACE LATERAL RUNOUT Measure the flange face lateral runout. A typical specification for lateral runout is: Hub/brake disc - less than 0.13 mm (0.005 inch). Axle shaft - less than 0.25 mm (0.010 inch). Is the lateral runout within specifications? Yes : INSTALL a new wheel. TEST the system for normal operation. No : REPAIR or INSTALL new components as necessary. REFER to «FRONT SUSPENSION»(/ford/five-hundred/i-2004-2007/remont/suspension-front/#front-suspension) for the front wheels or «REAR SUSPENSION»(/ford/five-hundred/i-2004-2007/remont/suspension-rear/#rear-suspension) for the rear wheels.

Scheme 20

Scheme 20: PINPOINT TEST K: HIGH SPEED SHAKE OR SHIMMY DIAGNOSIS
  1. K1 CHECK FOR FRONT WHEEL BEARING ROUGHNESS Chock the rear wheels. Raise and support the front end of the vehicle so that the front wheel and tire assemblies can spin. Spin the front tires by hand. Refer to «WHEEL BEARING CHECK»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) . Do the wheel bearings feel rough? Yes : INSPECT the wheel bearings. REPAIR as necessary. TEST the system for normal operation. No : GO to K2.
  2. K2 CHECK THE END PLAY OF THE FRONT WHEEL BEARINGS Check the end play of the front wheel bearings. Refer to «FRONT SUSPENSION»(/ford/five-hundred/i-2004-2007/remont/suspension-front/#front-suspension) . Is the end play OK? Yes : GO to K3. No : ADJUST or REPAIR as necessary. TEST the system for normal operation.
  3. K3 MEASURE THE LATERAL RUNOUT AND THE RADIAL RUNOUT OF THE FRONT WHEELS ON THE VEHICLE Measure the lateral runout and the radial runout of the front wheels on the vehicle. Refer to «PINPOINT TEST J»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) . Are the measurements within specifications? Yes : GO to K4. No : INSTALL new wheels as necessary and BALANCE the assembly. TEST the system for normal operation.
  4. K4 MEASURE THE LATERAL RUNOUT OF THE FRONT TIRES ON THE VEHICLE Measure the lateral runout of the front tires on the vehicle. Refer to «PINPOINT TEST J»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) . Is the runout within specifications? Yes : GO to K5. No : INSTALL new tires as necessary and BALANCE the assembly. TEST the system for normal operation.
  5. K5 MEASURE THE RADIAL RUNOUT OF THE FRONT TIRES ON THE VEHICLE Measure the radial runout of the front tires on the vehicle. Refer to «PINPOINT TEST J»(/ford/five-hundred/i-2004-2007/remont/oem-general-information/#noise-vibration-harshness) . Is the runout within specifications? Yes : BALANCE the front wheel and tire assemblies. If any tire cannot be balanced, INSTALL a new tire. TEST the system for normal operation. No : GO to K6.
  6. K6 MATCH MOUNT THE TIRE AND WHEEL ASSEMBLY Mark the high runout location on the tire and also on the wheel. Break the assembly down and rotate the tire 180 degrees (halfway around) on the wheel. Inflate the tire and measure the radial runout. Is the runout within specifications? Yes : BALANCE the assembly. TEST the system for normal operation. No : If the high spot is not within 101.6 mm (4 inches) of the first high spot on the tire, GO to K7.
  7. K7 MEASURE THE WHEEL FLANGE RUNOUT Dismount the tire and mount the wheel on a wheel balancer. Measure the runout on both wheel flanges. Refer to «WHEELS & TIRES»(/ford/five-hundred/i-2004-2007/remont/wheel-tire-system/#wheels-tires) . Is the runout within specifications? Yes : LOCATE and MARK the low spot on the wheel. INSTALL the tire, matching the high spot on the tire with the low spot on the wheel. BALANCE the assembly. TEST the system for normal operation. If the condition persists, GO to K8. No : INSTALL a new wheel. CHECK the runout on the new wheel. If the new wheel is within limits, LOCATE and MARK the low spot. INSTALL the tire, matching the high spot on the tire with the low spot on the wheel. BALANCE the assembly. TEST the system for normal operation. If the condition persists, GO to K8.
  8. K8 CHECK FOR VIBRATION FROM THE FRONT OF THE VEHICLE WARNING: If only one drive wheel is allowed to rotate, speed must be limited to 55 km/h (34 mph) using the speedometer reading, since actual wheel speed will be twice that indicated on the speedometer. Exceeding a speed of 55 km/h (34 mph) or allowing the drive wheel to hang unsupported can result in tire disintegration or differential failure, which can cause serious personal injury and extensive vehicle damage. Spin the front wheel and tire assemblies with a wheel balancer while the vehicle is raised on a hoist. Feel for vibration in the front fender or while seated in the vehicle. Is the vibration present? Yes : SUBSTITUTE known good wheel and tire assemblies as necessary. TEST the system for normal operation. No : GO to K9.
  9. K9 CHECK FOR VIBRATION FROM THE REAR OF THE VEHICLE WARNING: If only one drive wheel is allowed to rotate, speed must be limited to 55 km/h (34 mph) using the speedometer reading, since actual wheel speed will be twice that indicated on the speedometer. Exceeding a speed of 55 km/h (34 mph) or allowing the drive wheel to hang unsupported can result in tire disintegration or differential failure, which can cause serious personal injury and extensive vehicle damage. Chock the front wheels. Raise and support the rear end of the vehicle so that the rear wheel and tire assemblies can spin. Engage the drivetrain and carefully accelerate the drive wheels while checking for vibration. Is the vibration present? Yes : GO to K10. No : TEST the system for normal operation.
  10. K10 CHECK THE DRIVETRAIN WARNING: If only one drive wheel is allowed to rotate, speed must be limited to 55 km/h (34 mph) using the speedometer reading, since actual wheel speed will be twice that indicated on the speedometer. Exceeding a speed of 55 km/h (34 mph) or allowing the drive wheel to hang unsupported can result in tire disintegration or differential failure, which can cause serious personal injury and extensive vehicle damage. Remove the rear wheel and tire assemblies. Refer to «WHEELS & TIRES»(/ford/five-hundred/i-2004-2007/remont/wheel-tire-system/#wheels-tires) . Secure the brake drums (if so equipped), by installing wheel hub bolt nuts, reversed. Carefully accelerate the drivetrain while checking for vibration. Is the vibration present? Yes : CHECK/TEST the drivetrain and driveline components. TEST the system for normal operation. No : SUBSTITUTE known good wheel and tire assemblies as necessary. TEST the system for normal operation.

Idle Air Control (IAC) Valve

  1. Open the hood.
  2. Verify the condition by operating the vehicle for a short time.
  3. Inspect the IAC valve. If physical evidence of contamination exists, install a new IAC valve.
  4. While the noise is occurring, either place an EngineEAR probe near the IAC valve and the inlet tube, or create a 6.35 mm (0.25 in)-12.7 mm (0.50 in) air gap between the inlet tube and the clean air tube. If the IAC valve is making the noise, install a new IAC valve.
  5. Test the vehicle for normal operation.

Steering Gear Grunt/Shudder Test

  1. Start and run the vehicle to operating temperature.
  2. Set engine idle speed to 1200 rpm.
  3. Rotate the steering wheel to the RH stop, then turn the steering wheel 90 degrees back from that position. Turn the steering wheel slowly in a 15 degree to 30 degree arc.
  4. Turn the steering wheel another 90 degrees. Turn the steering wheel slowly in a 15 degree to 30 degree arc.
  5. Repeat the test with power steering fluid at different temperatures.
  6. If a light grunt is heard or a low (50-200 Hz) shudder is present, this is a normal steering system condition.
  7. If a loud grunt is heard or a strong shudder is felt, fill and purge the power steering system.

Scheme 21

Scheme 21: Tire Wear Chart

Wheel and tire NVH concerns are directly related to vehicle speed and are not generally affected by acceleration, coasting or decelerating. Also, out-of-balance wheel and tires can vibrate at more than one speed. A vibration that is affected by the engine rpm, or is eliminated by placing the transmission in NEUTRAL is not related to the tire and wheel. As a general rule, tire and wheel vibrations felt in the steering wheel are related to the front tire and wheel assemblies. Vibrations felt in the seat or floor are related to the rear tire and wheel assemblies. This can initially isolate a concern to the front or rear.

Careful attention must be paid to the tire and wheels. There are several symptoms that can be caused by damaged or worn tire and wheels. Carry out a careful visual inspection of the tires and wheel assemblies. Spin the tires slowly and watch for signs of lateral or radial runout. Refer to the TIRE WEAR CHART to determine the tire wear conditions and actions.

For a vibration concern, use the vehicle speed to determine tire/wheel frequency and rpm. Calculate tire and wheel rpm and frequency by carrying out and following

  1. Measure the diameter of the tire.
  2. Record the speed at which the vibration occurs.
  3. Obtain the corresponding tire and wheel rpm and frequency from the Tire Speed and Frequency Chart. If the vehicle speed is not listed, divide the vehicle speed at which the vibration occurs by 16 km/h (10 mph). Multiply that number by 16 km/h (10 mph) tire rpm listed for that tire diameter in the chart. Then divide that number by 60. For example: a 40 mph vibration with 835 mm (33 in) tires. 40 -=-10 = 4. Multiply 4 by 105 = 420 rpm. Divide 420 rpm by 60 seconds = 7 Hz at 40 mph.

Tire Speed and Frequency Chart

Tire DiameterTire RPM/HzTire RPM/HzTire RPM/HzTire RPM/Hz
Mm (inch)@ 16 km/h (10 mph)@ 80 km/h (50 mph)@ 97 km/h (60 mph)@ 113 km/h (70 mph)
483 (19)182910/151092/181274/21
508 (20)173865/141038/171211/20
533 (21)165825/14990/161155/19
560 (22)158790/13948/161106/18
585 (23)151755/13906/151057/18
610 (24)145725/12870/141015/17
635 (25)139695/12834/14973/16
660 (26)134670/11804/13938/16
685 (27)129645/11774/13903/15
710 (28)124620/10744/12868/14
735 (29)119595/10714/12833/14
760 (30)115575/10690/11805/13
785 (31)111555/9666/11777/13
810 (32)108540/9648/11756/13
835 (33)105525/9630/10735/12
864 (34)102510/8612/10714/12

TIRE SPEED AND FREQUENCY CHART

Powertrain/Drivetrain Mount Neutralizing

WARNINGThe electrical power to the air suspension system must be shut off prior to hoisting, jacking or towing an air suspension vehicle. This can be accomplished by turning off the air suspension switch. Failure to do so can result in unexpected inflation or deflation of the air springs, which can result in shifting of the vehicle during these operations.
  1. Raise and support the vehicle.
  2. Loosen, but do not remove, the powertrain/drivetrain mount fasteners.
  3. Lower the vehicle.
  4. Move the vehicle in forward and reverse 0.6-1.2 meters (2-4 ft).
  5. Raise and support the vehicle.
  6. Tighten the powertrain/drivetrain mount fasteners.
  7. Lower the vehicle.
  8. Test the system for normal operation.

Exhaust System Neutralizing

WARNINGExhaust gases contain carbon monoxide, which is harmful to health and potentially lethal. Repair exhaust system leaks immediately. Never operate the engine in an enclosed area.
WARNINGExhaust system components are hot.

Note. Neutralize the exhaust system to relieve strain on mounts which can be sufficiently bound up to transmit vibration as if grounded.

  1. Raise and support the vehicle.
  2. Loosen all exhaust hanger attachments and reposition the hangers until they hang free and straight.
  3. Loosen all exhaust flange joints.
  4. Place a stand to support the muffler parallel to the vehicle frame with the muffler pipe bracket free of stress.
  5. Tighten the muffler connection.
  6. Tighten all the exhaust hanger clamps and flanges (tighten the exhaust manifold flange joint last). Verify there is adequate clearance to prevent grounding at any point in the system. Make sure that the catalytic converter and heat shield do not contact the frame rails. After neutralization, the rubber in the exhaust hangers should show some flexibility when movement is applied to the exhaust system. With the exhaust system installed securely and cooled, the rear hanger should be angled forward.
  7. Lower the vehicle.
  8. Test the exhaust system for normal operation.

Scheme 22

Scheme 22: Wheel Bearing Check

Scheme 23

Scheme 23
  1. Raise the vehicle until the front tires are off the floor. Make sure the wheels are in a straight forward position.
  2. Spin the tire by hand to check the wheel bearings for roughness.
  3. Grip each front tire at the top and bottom and move the wheel inward and outward while lifting the weight of the tire off the front wheel bearing.
  4. If the tire and wheel (hub) is loose on the spindle, does not rotate freely, or has a rough feeling when spun, carry out one of the following: On vehicles with inner and outer bearings, inspect the bearings and cups for wear or damage. Adjust or install new bearings and cups as necessary. On vehicles with one sealed bearing, install a new wheel hub.

See also:
FRONT DISC BRAKE
REAR DISC BRAKE
FRONT DRIVE HALFSHAFTS
POWER STEERING
FRONT SUSPENSION
WHEELS & TIRES
SUSPENSION SYSTEM-GENERAL INFORMATION
STARTING SYSTEM
INTAKE AIR DISTRIBUTION & FILTERING
ENGINE COOLING
GENERATOR AND REGULATOR
EXHAUST SYSTEM
ENGINE
AIR CONDITIONING
ENGINE SYSTEM-GENERAL INFORMATION
ACCELERATION CONTROL
AUTOMATIC TRANSAXLE - 6 SPEED
GLASS, FRAMES AND MECHANISMS
REAR SUSPENSION
STEERING SYSTEM-GENERAL INFORMATION
STEERING COLUMN
ACCESSORY DRIVE
AUTOMATIC TRANSAXLE/TRANSMISSION EXTERNAL CONTROLS
BRAKE SYSTEM-GENERAL INFORMATION
FUEL CHARGING & CONTROLS
DRUMMING
BOUND UP
IDLE NOISE/VIBRATION
NVH Condition and Symptom Categories
DIAGNOSTIC SYMPTOM CHART
SYMPTOM CHART - SQUEAK AND RATTLE
SYMPTOM CHART - ENGINE NOISE/VIBRATION
SYMPTOM CHART - DRIVELINE NOISE/VIBRATION
SYMPTOM CHART - TIRE NOISE/VIBRATION
SYMPTOM CHART - AIR LEAK AND WIND NOISE
SYMPTOM CHART - STEERING NOISE/VIBRATION
SYMPTOM CHART - BRAKE NOISE/VIBRATION
SYMPTOM CHART - TRANSMISSION (AUTOMATIC) NOISE/VIBRATION
SYMPTOM CHART - SUSPENSION NOISE/VIBRATION
PINPOINT TEST A
PINPOINT TEST B
Powertrain/Drivetrain Mount Neutralizing
Exhaust System Neutralizing
PINPOINT TEST C
PINPOINT TEST D
PINPOINT TEST E
PINPOINT TEST G
STEERING GEAR GRUNT/SHUDDER TEST COMPONENT TEST
PINPOINT TEST H
PINPOINT TEST I
Vehicle Cold Soak Procedure